Overall not a very pleasant experience. Booked a Deluxe Room for two nights from 30th December 2020 to 1st January 2021, with the intention of proposing to my girlfriend in the room on the 30th night. I informed the hotel that 1) I will be proposing, 2) I will have friends coming over to decorate the room while I take my girlfriend out to distract her and 3) if there was anything additional the hotel could offer. Hotel acknowledged and stated clearly that the hotel could not provide anything special because of pandemic related reasons. No issue, I fully understand that. Nevertheless I did not think that they would be anal enough to prevent my friends from entering the room to decorate. However on check-in day, I tried to register my friends while my girlfriend was in the hotel room, to ensure that they could smoothly enter my room while I was out. I was alarmed that their receptionist told me that I could only bring one guest to the room. I highlighted that my friends were coming over just to decorate the room on the 30th, and countdown on the 31st. They were not staying over as guests. The receptionist was not very helpful, as she just kept stressing something about room size or "only can have 1 person". In the end, I did not register any of them because the receptionist was largely uncooperative, and I found out later that only one of my friends was allowed in, even when 1) my girlfriend and I was not in the room at the time to make it max 3 occupants, and 2) she was aware that they were only there to set up the room and not stay. I find her explanation and refusal very rigid. Secondly, with the one guest rule in mind, I assumed that I could at least bring my sister to the room instead. However, she was denied entry at the reception, and the same receptionist came up with another rule saying she was under age (below 18). I clarified that my sister was 1) not staying over and 2) she was under my "adult supervision" 3) she was my sister, not a random suspicious underage girl for other activities. Again, the receptionist gave the usual "hotel policy" without any further clarification or reasoning. My sister went home that day in tears. Not wanting to ruin my proposal, I decided to hold off arguing with your receptionist further. However, I just want to seek clarification about this under-18 rule. I don't think it is a government rule because she just had a staycay in another hotel by herself, so it is either a pandemic rule or a hotel rule. I understand that this area is a red light district, hence security is probably tighter. Perhaps prostitutes are allowed in, hence my 16 year old sister was refused. But at least this could have been communicated to me, with alternatives, reasonings or special arrangements offered to me. However, the receptionist showed zero understanding or empathy throughout. I understand the hotel has some guidelines to follow, but they weren't clear at the start, if not I would not have booked with this hotel, and they were not communicated well to me after I checked in as well. I do not want to mar my happy occasion with such a bad taste in the mouth, hence I have decided to not pursue the matter further. I guess I got what I paid for. Would not recommend. TLDR: wanted to propose, but my friends were not allowed, my sister was rejected, I was subject to non-stop temperature taking as if I was on quarantine instead of staycation. Receptionist extremely unhelpful. Hotel probably does vice activities. Do not book!…
Paid $70 on Agoda. No breakfast. Small but ok sized room and good sized bathroom. Basic furnishing. Carpet a bit sticky. No water provided. No hand towels. Combined shower / bath. Seemed clean enough but a funny smell to the sheets. Checkin process was unnecessarily bureaucratic: requiring the Agoda booking number to be provided. Very poor sound insulation and low quality guests staying a few rooms away: slamming doors and loud voices in the corridor throughout the entire night. Hardly any sleep even with earplugs. Ok location close to Little India and various cafes and restaurants. Free WiFi worked well. But far too noisy for me to stay again.
Booked three rooms with them. The rooms are spacious and clean. Price is reasonable compared to other hotels. The location is good. Both Indian and local food available at walking distance. Mustafa center also nearby. Easy to get taxi. Bus stop right in front of the hotel.
Almost in the heart of little india neighborhood, a few minutes away from nice sights. Also a few minutes away from jalan besar MRT station. The hotel itself was nice, clean, and quiet. And the staff were also very helpful.
Good friendly Front Office staff with good hospitality. The Triple room is not that big, but very clean. We stayed in #201. (Disable Room). Restaurant staff is good , Very good service, helpful. Wifi is good. Supermarket / Money Exchange / Liquor Shops are walking distance. (Mustafa shopping Center is 3 mints walking distance. Chinese and Vegetarian restaurant (Ananda Bavan) are walking distance. Very good simple continental Breakfast. But not Buffet. Thank you.