We enjoyed our 9 days stay in this residence, the apartment was beautiful, clean and nicely decorated. It has everything we needed. The hotel was lovely with a huge, clean pool that we enjoyed couple times. The location is great, it s close to malls and supermarkets. Breakfast was pretty good. A shuttle bus service is offered, but it comes every 2 hours which is not convenient. We had a lovely vacation and we highly recommend this place.
2 week stay in Singapore with wife and 2 small children. Stayed here 2 years ago before. Had an excellent time then and thought we'd return. Treetops has been able to keep itself updated very well. Little to no sign of wear. Swimming Pool was excellent (we used it every day due to the heat). Morning buffet spread still really good (can't get used to chicken sausages but thats just a personal preference). Staff and services have been able to adapt to COVID changes quite well. I experienced little to no impact with Treetops' excellent service and amenities. On request, we asked for a larger room with a dining area as I was worried that quarantine rules meant we would have to stay in the room more than anticipated. Well appointed and equipped kitchen setup with cutlery and cooking utensils. Washing machine was heavily used and a must have with small children who seem to get dirty just by sitting still. To fellow travellers - this place is right in the heart of the city. If you rent a car, there is an underground carpark with card controlled lifts interspersed through the complex so you can park and come right up to your apartment. If you don't rent a car, there are buses, MRT and a plethora of taxis (Delgro or Uber) with a covered reception area. A Cold Storage supermarket at Claymore Connect. is within 3 minutes walk (I timed myself) if you walk behind Orchard Hotel and use the back entrance. Would highly recommend to anyone - 5 out of 5 stars.…
We have stayed in Treetops recently for Christmas and Easter breaks. The entire complex is well laid out and maintained. The location is great for exploring the delights of Singapore and the complementary shuttle bus is a great way service. All the staff we experienced on both our visits were always professional, friendly and polite. The breakfast was great with varied options each day. The reservations staff were very helpful as one of our trips needed to amended several times due to varying Covid situation. The pool area was the best we have experienced after numerous stays in Singapore. We have stayed in a one and two bedroom apartments and they were both clean and well serviced. The whole complex has a lovely vibe and really is a great place to stay for both families and couples.…
We booked a fortnight's stay at Treetops because we had to stay at least that long in Singapore to qualify for a VTL flight connection to Malaysia. We were looking for a service apartment in a good location, low-rise, self-contained and crucially, one that was clean.
My family and I stayed at the TreeTops appartment for 5 full weeks as part of our move to Singapore from Overseas. The rooms, facilities and services were overall OK. Their website describes the rooms as "Luxury Appartments" which I think is too much, but there were no big flaws. I am rating them so low because they showed their true colors in a small conflict we had with the management: Our 2 year old child painted a small mark on one of the dinning chairs with a pen (see picture). They said they tried to remove the mark with no success, so we had to pay for the whole chair. According the the manager, those chairs are very expensive and exclusive. They come from Overseas so they are very difficult to obtain. They charged us $300 (!) which they took from our deposit. Despite spending several thousand dollars for our total stay they were very unflexible and did not offer any alternative. Fast forward to a few weeks later, we have the chair in our new home (we took it with us after having payed for it) and the pen mark has completely disappeared just by normal usage and cleaning!! I have contacted the hotel through different channels to re-sell them their so-exclusive & so-difficult-to-obtain chair (for the same price), but I have got no response at all. If you stay in this hotel, just know they will NOT look for your well-being if a couple bucks are at stake.…
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