What a memorable time the team at St Regis ensured we had! Many thanks to Magdeline Chew for arranging our check in / out details and giving us an amazing pre welcome Appreciate Sophie at the counter who helped us with our check in and explained every step in detail and welcoming us with exceptional professionalism. Our butler Nizam started our stay with coffees and balloons for the birthday boy and being absolutely gentlemanly about our requests. Thanks also to Wei Qi, Julie and Manesh at brasserie for making a difference to our dining experience - both during dinner and at breakfast. The stay was absolutely exceptional and we thank the team for their wonderful hospitality
The St. Regis located in Singapore is situated minutes away from Orchard Road by foot. The suite that I stayed in had a wonderful view of Tanglin Road and it was well equipped. The butler service was on point and my requests were met swiftly after a call. As we are currently in the times of a pandemic, one has to book the pool and spa. This helps to mitigate crowd which in my experience, was very effective. There were only other two individuals that later came to the pool. The service at breakfast wasn’t as meticulous as my past experiences with St Regis abroad. I am not too sure if it was the result of being situated at the corner or that they were understaffed. As a Marriott Bonvoy Elite, I was invited to the aperitivo hour. It was a shame that I was only entitled to a drink (per person) for the room. There were simple canapés served with the drink. However, it was an experience when the bartender introduced the aperitivo hour (at ~6pm in my recollections) and made everyone the special cocktail. Those who were there were also able to try to make the cocktail.…
I’m generally very skeptical of staycations in the country but I have to say that staying at st Regis for our anniversary weekend blew my mind. I got a call the night before regarding our check in process and our room availability and upgrade. The staff were absolutely great at check-in the room was super clean and everything was just perfect. I’m so appreciative of everything the staff and team at Saint Regis are doing and we can’t wait to be back.
We booked the hotel from 22 Feb 2021 - 25 Feb 2021. Hotel staffs were very welcoming and friendly from the start till the end of our stay. The place is very clean. The room itself is well maintained. The room is also very spacious and makes us very comfortable during the stay. They prompt housekeeping everyday without fail. This will not be our first and last stay. We will definitely come back again.
A mediocre stay turned really bad upon check-out when we were being served by Magd***. As a fellow hotelier, I believe we are pretty understanding and tolerant to service lapses especially during these difficult times, but definitely not rude service. First and foremost, it is incorrect for a front desk person to assume that all guests would want to do express check-out. Without even asking if we would like an express check-out (when the counters were all empty and there are no guests waiting in line behind us), Magd*** simply ‘chased us off’ by telling us that she will do the charging on the back end and send us a copy of the invoice via email. Totally fine with getting an e-invoice however we would like to know how much we are being charged, especially when we had $100 dining credits included in our package. When asked for a copy of our final bill, she simply printed from the system without applying the $100 dining credits and that confused us. I knew straight away that she is just being lazy and did not want to post the allowance in the system as normally that would take a few steps and require further paperwork. After requesting for the $100 credits to be posted, she did so reluctantly and throughout the entire check out process, there was little eye contact and we were not even asked how’s our stay. It felt like we were interrupting her training session for Sarah, who was just sitting next to her. If it is indeed a training session, then it would definitely be more conducive for them to have it in back office and not sitting at front desk and expect guests to not disturb you. This is definitely not a standard of a luxury hotel brand, and she certainly left a bad taste on our overall experience. The rest of the stay was not fantastic as well, nothing wow about the service. Understand that hotels are experiencing manpower crunch so things like no doorman at the main entrance and the service lapse with butler team can be easily tolerated. The only saving grace was the Butler team. They worked really hard, so kudos to the 3 gentlemen which we encountered during the stay. Despite being busy running around, they also make the effort to make pleasant small chats along the way which is much appreciated. You would also expect the bed at a luxury hotel to be real comfy and that is really the main reason why we go for staycations isn’t it? However, not sure why housekeeping decided to put an extra layer of bedsheet between the duvet cover and bedsheet to torture us. Suspecting that they did this because it’s the Valentine’s weekend. It was an extremely rough bedsheet and that kept us up all night. Breakfast on the next day at Brasserie la patisserie was also so-so. Other than the Epicurean omelette, nothing spells luxury. Such a disappointment when we asked for carrot juice, it was accepted at first then after awhile we were told they couldn’t fulfill it. However we could see that the team worked really hard even though the queue at the entrance seemed never-ending. We also had lunch at the same restaurant and the grilled seabass was simply delicious. However, just a note that when we were seated at the semi-private seats with the high ceiling and long curtains, it also came to my attention that the leather seats were all peeling and the curtains on the back were very dusty. Cleanliness and hygiene should be at top priority of all housekeeping teams now so hope they would pay more attention to such details.…
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