Size and quality of Room was outstanding...with concealed closet for baggage storage...Toilet size and layout easy to use and move around...Reception service for check-in and check-out brilliant...courteous, caring and exceeding expectations...Recp team of Tiara, Uyana & Suiful were extra ordinary & deserve to be mentioned by name...Concierge & doorman teams another polite and ever helping persons...on inquiring delighted to know they are very long serving team and have personal rapport with the Guests, first timers & repeat/frequent...Room service and Housekeeping also great job done...excellent service, polite staff and superb layout of St Regis hotel made our stay memorable...Happy to recommend to travelers to Singapore...
The St. Regis has beautiful rooms and great venues within the hotel, but the service felt more like being in a generic Sheraton - very average and impersonal. The only staff that I felt were genuinely friendly were the doormen - kudos to them for their hospitality.
The ambiance was lovely. The decor is charming & elegant. I found the restaurant prices there were expensive considering the portions. The Room we had was 6 out of 5 stars. Totally exceeded my expectations with the view.
The St. Regis was a very welcome pool of serenity for us after a 16 hour flight from the US. We arrived very early (7am) and Tiara at the front desk was able to have our suite ready by around 9:30am which was incredible really– considering we had arrived so early. (We took a walk around the Botanical Gardens while we waited). We stayed in the Carolyn Astor suite which was splendid in every way. Beautiful bathroom, comfy bed, stunning views of the city. The lighting system in the suite was a little complex but we eventually got the hang of it. The fitness center is nice– small-ish but has everything you need. Nice bar area downstairs and a good sized swimming pool. Location was perfect for Orchard Road shopping, dining etc. Loved it and would highly recommend if you want a little elegant 'old school' ambience in Singapore. Breakfast was out of this world good. Not cheap, but incredible food and so worth it.…
We stayed at this hotel in June 2022. The location is right on Orchard Road, a major shopping area but not very close to main attractions. Facilities were luxurious, and the lobby was especially nice. The front desk staff didn’t recognize my Marriott Platinum status, but gave us an upgrade to a slightly better room upon request. Breakfast was a combination of buffet and entree ordering. Buffet options were excellent, especially smoked salmon and Cantonese dim sum. Juices were very fresh. Entrees, on the other hand, were mixed, some good and some not so good. The waitress was a little rushed while taking orders, and my omelet came out not the way I ordered. The Happy Hour at the Astor Bar offered a wonderful retreat for guests escaping from the summer heat and humidity. On weekends a bartender showcased the making of a signature drink. The downside of this experience was each guest was limited to one drink and one set of finger food for free, unlike similar service at other luxury hotels. The pool was small and outdoors, changing rooms were quite small. We ended up going only once. One notable point was that after I mentioned the unpleasant experience to the hotel, AJ, Assistant Director of F&B came to discuss with me. This showed the Hotel (or at least the F&B Dept) was willing to improve on certain matters. Special thanks to AJ here. Considering the luxury positioning and relatively expensive price, I would rate the stay 3 out of 5.…
Great night with great drinks, Splendid experience indeed in Astor Bar, the bartender are very accommodating and friendly. We had fun thanks to Christianne and Imran great service! Sure will visit again soon. <3
We stayed here for 7-8 nights early july and returned for another 7-8 nights late july as my partner really liked the suite During the first stay, there was no upgrade despite my Ambassador elite status, which was disapponting. Second stay was better with the expected upgrade The suite like the rest of the hotel was oldish but ok. Lift buttons are not responsive due to age. It was wimbledon fortnight during the first stay but no tv channel had it. We were also on low 4th floor. Second stay was better and higher with the upgrade Pool is ok but due to surrounding buildings, you won’t get the sun. Good or bad depending on your preference Ok gym Breakfast service is good and the staff are friendly to kids The reservations department is probably the worst i’ve ever encountered. And i’ve stayed in 500 hotels all over the world. I needed to change details of my 2nd stay and i called them about 5 times on day 1 and another 5 times on day 2. No one picked up the phone. On day 3, finally got through but the awful staff couldn’t even process the change on the spot, he said he will call or email me the next day, but of course, never did. Called another 5 times on day 4 and got through a staff who finally made the changes. The resevations manager needs to contact me for service tips 9/10 if you don’t need to contact the reservations department…
Doorman Ali was very friendly and helpful. He gave good advice, directions and recommendations on places to visit in Singapore 🤩 As it was my first time in Singapore and did not know how to navigate the local transportation system, he really helped me a lot by giving me the necessary information needed.
Chose to stay at St Regis Singapore if you want to be charged 5-star prices but receive 2-star Geylang motel service. Expect to call the front desk at least eight times and not get a single answer, expect the front desk staff to blatantly lie about room availability and info. Tiara at the front desk was particularly incompetent so turn and leave if she serves you. There are much better options in Singapore than this old, understaffed dump.
From check-in till we check-out, we had a very good and relaxing time in the hotel. The process was fast and smooth. The staff who had helped us to check-in and check-out, she was very attentive to details, professional and friendly. She remembered us, for a busy hotel we are really surprised and touched. We must say we had a very wonderful experience with our short stay and will definitely consider going back to St Regis in the near future.
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