Really loved the uniqueness of this hotel. Whisky bar definitely a highlight and the bartender was absolutely lovely and attentive. Location was decent, it is so easy to get around Singapore I can’t imagine a truly inconvenient location. I was able to run along the canal to parks and a mall with ease. Our room was a little cramped for 2 people for 5 days but we were expecting that. Maintenance issue was quickly rectified. As a long layover or business trip hotel I would highly suggest.
This is a great marriott property, as only a Silver member, I experienced very warm hospitality from the Front Office staff Jeffrey. He took time to go through the check in procedures and introduce to the hotel and the restaurant. Normally "non elite" members do not get such good service. The hotel is very boutique style, which is unlike a typical hotel, and it is not for everyone. I think it is quite artistic. Jeffrey also shared that under the same company there 2 other marriott hotels that are newly open which are also similar style, will look forward to try it.
I have never come across such a beautiful lobby and restaurant cum whiskey lounge. Rooms kept immaculate. Wonderful service at the front office and restaurant staff (Ms.Praba). All the staffs were really really lovely friendly and helpful.
Quick check in at reception. The colours and deco are a treat to your eyes. An excellent place for Whiskey lovers... You can take a look at the display shelves and be wowed by it. Breakfast is decent and in good amount to satisfy your day. The rooms deco is artistic. Neighborhood can be a little noisy at night depending on your room location. Overall a good place to explore and a comfortable boutique hotel for a night stay!
Unfortunately, the Vagabond was not for me. In fact, I ended up checking out after just one night of a planned 6 night stay. My employer had booked a suite for me, expecting a separate lounge area, where I could conduct meetings. In reality, this room wasn't what we were expecting from a suite. There was just a low coffee tables and two chairs at the foot of the bed. It was not ideal for meetings with colleagues! The other issues I had were: 1. There were no bedside tables. I'm not sure where you are supposed to put a glass of water or your phone. 2. Similiar to the above, the only light switch was by the front door. Usually hotels have light switches by the bed too. In the night, I had to go to the front door, to switch on the bathroom lights. There wasn't a night time setting either, so I had to put the light on fully. 3. My room was in the loft. It couldn't be accessed by the lift. I had to take a staircase to the 3rd floor and then walk up a flight of stairs. I don't mind the exercise, but the staircase looked more like a service staircase than a guest staircase. 4. My loft room only had skylights (no windows to look out), and the blinds did not block out the light properly. I found this very challenging due to my jetlag, as I couldn't keep the room dark once the sun came up. Again, hotels of this calibre (and price bracket), normally provide proper blackout blinds/curtains. I'm sure some people love the quirkiness of the Vagabond, but it wasn't for me. It's possible that the other rooms are nicer than the one I stayed in, but my loft "suite" felt like an afterthought, and it seemd that it had been designed by someone who hadn't actually tried staying in the room. If they had, they would quickly have realised that it needed things like bedside tables, light switches and proper blackout blinds.…
First time visiting the Vagabond Club and did not know what to expect. Being tired or the big box hotels I wanted something different and I found it. The staff were outstanding and very discreet. Located in the old part of the city surrounded by colonial architecture made for a very happy experience. I met some wonderful people who were guests and the staff made us feel very welcome. I am definitely going back for a longer visit in the future. Granted the rooms were a bit small but that added too the charm of this boutique hotel.
Rooms are extremely small with shared terrace, though I was upgraded. No pool, no Gym, hotel very quiet you rarely meet a guest. However, lobby area is beautiful and staff friendly. Didn’t like the neighborhood nothing to do!
We have been a guest here on multiple occasions before they rebranded from Vagabond Hôtel to Vagabond Club in 2017 and 2018 and stayed here several times in 2019 as well. This being the first trip post pandemic we were looking forward to an memorable stay, especially after a 48-hour trip and that included a 24-hour airport delay (which we had informed the hotel of, on occurrence through text messages in the Bonvoy app, prior to departure from Europe, upon arrival in Singapore and upon arrival in at the property. We are Marriott Bonvoy Platinum for Life Members and were upgraded to the familiar Courtyard room, which remain pretty and well equipped. The feeling remains that this place is now run by an accountant, who more or less scrapped all the pizzazz that made this place so special. What is left is a hotel that still looks boutique luxury yet feels more like a Four-Points than a boutique and better version of The St. Regis it once did. These issues become most apparent with staff, who, while friendly and sweet – either lack appropriate luxury training, leadership and management or act somewhat lost in the amount of paperwork they are required to fill-out. Management was invisible during our whole stay. This already become apparent upon check-in when upon arrival, there is no welcome drink or water and one is informed that the lounge benefits for tonight cannot be experienced anymore due to its closure (a mere 15 minutes ago); Upon breakfast the next morning the hostess then “first needs to check if we are allowed breakfast” (we are of course because of benefits) and then is very concerned about our room-number rather than our wellbeing. I am then informed “poached” eggs are not included the “eggs any style” offering, but we the chef can do sunny side up. This then becomes very awkward when my partner’s avocado does includes poached eggs…. On our second day we ordered the Nasi Lemak, fruit platter, granola and bread basket. The blue rice was cold, the chicken overcooked and it tasted reheated; All (9) slices of fruit on the platter were underripe, and while the granola was good the breads in the basket were not only stale but also the promised preservatives and butter never arrived; Offering an a-la-carte breakfast is absolutely fine in a property of this size, but one expects simply superb quality then; which wasn’t delivered. For the evening lounge and following breakfasts the scenario above is simply repeated. Not one morning we were asked if we slept well, if we had a fun day out and each and every day we needed to mention our room numbers. In a 41-room property where maybe 20% of the guests has executive benefits and also given our frequent past stays one expects a lot more; a welcome card from the Lady Boss?, a call to the room if everything is OK?, some small talk during breakfast or lounge other than taking orders and delivering foods?, travel details? remembering names?, room numbers?, etc. Housekeeping was second-to-none and timely throughout our stay with everything supplied and replenished every night. During one of the nights in the lounge we sat next to a senior management team member who was doing interviews for new staff in the most unprofessional, uneasy and unkind way I have ever witnessed; Not only was he bombarding candidates with useless questions of "where do you work", not getting into any service standards or personality questions. He did not even allow candidates to finish their sentence and explanations. No wonder staff doesn't excel with someone like this at the helm.... At one point he also showed horrendous equality practices by asking a super kind and sweet Transgender candidate if “she was already fully a woman”….. How DARE you? The hotel was always a little gem with top notch service and quality F&B; while the rooms are still good the quality of the service has diminished to nothing beyond mediocrity and the food was quite sad to the levels of unacceptable here. The practices of management when it comes to service standards, interviewing and equality are mind blowing and offensive.…
Worst hotel management ever. Staff are nice but under staff during long weekend. Top management Amelia is the most unprofessional manager ever experienced. I have experienced room issue/ slow breakfast service/ hot water burn hands… during my stay. Will not recommend anyone to go !!!
The so called "SUITE" is tiny you have to carry your language to the 4 floor as the lift only goes to the 3 floor toilet door does not close the shower door has mould at the bottom of the glass door and there is water dripping from the air conditioner. The staff where excellent but value for money is way off the make !!