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Traveller (234)
Room & Suite (54)
Dining (20)
Overview
Tronador 1134 esquina Manzanal, Puerto Varas 45235 Chile See on map
AMENITIES
Free Internet
Free Parking
Breakfast included
Non-Smoking Hotel
Family Rooms
Bar/Lounge
Concierge
3 Star accommodation
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(123)
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cqfp123
Los Angeles, California
361313
Reviewed 2 days ago
Stayed four nights (booked by travel agent).
With some improvements it could be a very charming boutique hotel.
Located a 10-15 min walk from the city center - no significant street noise except for barking stray dogs. Noise is unfortunately a big problem, as soundproofing is lacking and wooden floors amplify noise: you can hear every conversation in the hallway, every person walking up/down the stairs, other guests taking a shower, etc. It was reasonably quiet between 23:00 and 06:00.
The room was small and basic, but not unattractive. Comfortable bed and pillows. A laptop-size safe is provided. Only one power jack in the room.
Basic but functional bathroom, everything in working order. No hair dryer (but a sign indicated it can be obtained from front desk).
Housekeeping left some to be desired: toilet paper not replaced, etc.
Wifi was very slow and spotty, at times it was impossible to access any websites. The phone in my room didn't work either: every time I needed something I had to walk to the front desk. The hotel was frequently understaffed with no one at the front desk.
Breakfast was decent: limited selection, but the homemade cake was very good.
The staff is highly variable: from friendly and helpful to "couldn't care less" attitude.
Thank cqfp123
Steve W
91
Reviewed 4 days ago
It’s hard to describe the hotel definitively as mostly it was ok. There is so much they could do better. We were refused tea in the afternoon after a day out and told ‘the kitchen is closed’ by one member of staff and given it another day by a very accommodating staff member who said ‘of course just ask’ . The breakfast is ok. It was often understaffed. We had to leave quite early so left without eggs as requested because the staff member was under pressure. Not sure I’d totally recommend. It’s less of a hotel more of a BnB.
Thank Steve W
Sue P
90
Reviewed 2 weeks ago
There was something about this hotel that didn't sit well with me. The young man at the reception was great but it just didn't have a good atmosphere.
It ticked all the boxes as far as bed, towels, toiletries etc but I never felt at home here.
The breakfast room was pleasant enough and the food but once again its a feeling!!
On our last day our room wasn't serviced well the girl just covered the bed and left our dirty dishes in the room.
I wouldn't go back due to the missing X factor!
Thank Sue P
Wilfred K
Bergen op Zoom, The Netherlands
71
Reviewed 4 weeks agovia mobile
Decent room, bathroom and bed. The hotel is very noisy because of the wooden floors and thin walls. The wifi is bad, what is quite annoying in 2018. Breakfast is ok, but not very tasty or special. Fresh fruits are good. Staff speaks English but doesn't seem to bother to much about things.
Thank Wilfred K
carlcosta
30
Reviewed 2 Oct 2018
it is just 2 blocks from the lake shore, very warm and cozy feeling, excellent service and breakfast. The staff is very friendly and accommodating in every way, making you feel at home at all times. Very clean and well maintained.
Thank carlcosta
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About
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Free Internet
Bar/Lounge
Breakfast included
Concierge
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Shuttle Bus Service
Beachfront
Restaurant
Spa
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Onsen
,
Business
,
Romantic
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Onsen
,
Business
,
Romantic
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
11
Price range
US$110 - US$148 (Based on Average Rates for a Standard Room)
Location
Chile > Los Lagos Region > Puerto Varas
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Onsen
,
Business
,
Romantic
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
11
Price range
US$110 - US$148 (Based on Average Rates for a Standard Room)
Location
Chile > Los Lagos Region > Puerto Varas
Photos
Traveller (234)
Room & Suite (54)
Dining (20)
Family and Play Areas (10)
Business Centre & Event Rooms (2)
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Questions & Answers
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Room Tips
"Algunas habitaciones tienen camas unidas en vez de una sola cama matrimonial. Cuidado con eso por que es..."
languagesgriselda
16 Apr 2018
Read review
"Would suggest opting for a room not close to the common area as it was noisy at times"
chriskalog
11 Jun 2017
Read review
"upper floors have better views"
chaletaria
4 Mar 2017
Read review
"top floor with lake view"
jlizama16
1 Apr 2016
Read review
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