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Premium Tours & Lodging Lyon

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159 Reviews from our TripAdvisor Community

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Showing 10: English reviews
Salvador
Reviewed 30 September 2016

It is a great place with great location. Not 100% clean, some dust on the floor. But good attention from people. I forgot a Google chromecast there and nobody answered to send it back even though I'd pay.

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Helpful?
Thank dcirne_556005
Perth, Australia
Reviewed 17 December 2015

We stayed in a 2 bedroom 2 bathroom apartment and although the apartment was clean it was very basic with very few utensils in the kitchen and 3 basic pans which made even cooking breakfast a challenge. The view from the rooftop was good and there was also a barbeque up there but last night my wife wanted to use...

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Thank Graham S
Reviewed 17 May 2014

Rooms are very attractive and clean, very quiet and comfortable. There a lot of stores around, starbucks and costanera shopping mall. If you like to be in an apartment instead of a hotel, this is for you (The staff cleans the room everyday). The neighborhood of the hotel is also very good.

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Helpful?
Thank Lucas V
New York City, New York
Reviewed 12 May 2013

It's been my worst experience in an apartment or hotel. Once arrived I found out that the window didn't lock and since the balcony was easily accessible and Santiago doesn't look like a very safe city I asked to fix it or change my apartment. The management was helpful on this. But since then I always had problems with dirty...

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Helpful?
3Thank Marcello C
Pedro F, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review

Dear guest, First of all we would like to thank you for sharing your experience with the TripAdvisor community. We regret to hear that your experience at our hotel wasn't up to your expectations. Comments like yours are a very valuable tool since it helps us to improve our service and quality every day. Regarding safety, Santiago is one of...

Perth, Australia
Reviewed 19 November 2012

Comfortable, quiet enough, spacious, safe. There is a 24/7 doorman, but the staff work normal hours. There is a little convenience store on the same block to get groceries etc. Rooms have a toaster, kettle, fridge, freezer, cooking utensils, and a basket of food goodies each day. Makes it cosy. Cable TV. Rooms are clean, just a little dusty. Beds...

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Helpful?
1Thank reviewingdec2010
Pedro F, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review

Hi, Thanks for sharing your comments with the TripAdvisor community. We are very glad you enjoyed your stay with us. Indeed we try to make you feel at home rather than at a standard hotel, that's always our goal. We hope to see you back in the near future. Very best, Premium PR Management

Reviewed 25 October 2012

I have been to Chile 3 times before and have always had a stressful experience, from the crazy drivers, to lack of customer service and horrible help of directions. Everything has now changed by staying at Premium Tours and lodging on Avenida 11 de Septiembre. I had emailed Soraya regarding reservations 2 weeks prior to my trip. She was so...

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Helpful?
1Thank Rogano
Pedro F, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review

Hi Rogano, Thanks for your kind words. We will definitely pass your compliments to Soraya who we are sure will be thrilled to hear from you. We truly hope to see you back in the near future. Very best, Premium PR Management

Buenos Aires, Argentina
Reviewed 5 April 2012

Spent a long week end with my daughter, the apartment was very comfortable and well located. We didn't know there was no maid service on Sundays, so it was a bad surprise when we came back from a long cycling tour to find out that the apartment hadn's been cleaned up. Besides that, all other services were ok, at a...

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Helpful?
Thank PedroC1
peflores, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review

Hi Pedro, Thanks for your review and your comments. We are very glad you had a good experience at our hotel. As for maid service on sundays, we will make sure to better inform the guests from now on. Very best, Premium Tours Lodging PR Management

Ulcinj, Montenegro
Reviewed 19 March 2012

The "Premium Tours & Lodging Lyon" is a company that manage some apartments in an apartments building in Santiago. So, you must know, it's not a hotel or an apart-hotel, you'll rent an one bedroom apartment for the days you've payed. The location is amazing, really close to the subway, two supermarkets and to a lot of eating options (McDonald's,...

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Helpful?
1Thank EricArthurBlair
peflores, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review

Hi Eric, Thanks for your comments. We take them very seriously. Yes, you are right, we are not a standard hotel. We offer upscale accommodation in one of the best locations in Santiago. We hope to have you back in the near future. Best, Premium Tours Lodging PR Management

Florence
Reviewed 16 March 2012

I was in Santiago several weeks ago and i found this site through the internet, It was a wonderful experience, the bed is perfect, cable tv, the bathroom clean and nice. the services is a must. The locations is probably the best part, in the middle of everything in Providencia district, for the price I just paid everything was perfect....

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Helpful?
1Thank maxthebigtraveller
peflores, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review

Hi Max, Thanks for your kind words. We are very glad you enjoyed your stay with us. We hope to see you back in the near future. Very best, Premium Tours Lodging PR Management

Recife, PE
Reviewed 7 February 2012

What a pleasant surprise this flat proved to be! The room is clean and well furnished, equipped kitchen, friendly staff. But the big difference was the location: close to markets, exchange houses, department stores, restaurants and subway (this one is really close!!!). All this at an attractive price. I surely indicate this flat.

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Helpful?
1Thank LillianCFC
peflores, Public Relations Manager at Premium Tours & Lodging Lyon, responded to this review

Hi Lilian, Thanks for your comments. We appreciate the time you took to share your experience with the rest of the TripAdvisor users. We hope to see you back in the near future. Very best, Premium Tours Lodging PR Management

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
Official Description (provided by the hotel)
Fully furnished modern apartment in the heart of Santiago, just steps away from the Manuel Montt subway station. We also offer premium apartments in the beautiful coastal city of Viña del Mar, just an hour away from Santiago. ... more   less 

Additional Information about Premium Tours & Lodging Lyon

Address: Av. 11 de Septiembre 2170 | Providencia, Santiago 7500000, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $112 - $843 (Based on Average Rates for a Standard Room)
Number of rooms: 10
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Questions & Answers

Here's what travellers have asked, with answers from Premium Tours & Lodging Lyon staff and other travellers.
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Questions? Get answers from Premium Tours & Lodging Lyon staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Noise is a real problem so get a room as high as possible”
 of 5 bubbles 748grahams, 17 Dec 2015 | Read review
“never got a bad room.”
 of 5 bubbles 709lucasv, 16 May 2014 | Read review
“Apts in the front are quite noisy”
 of 5 bubbles PedroC1, 5 Apr 2012 | Read review
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