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The Ritz-Carlton, Santiago

Travellers' Choice award winner
#18 of 196 Hotels in Santiago
GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$412*
US$232*
Great Deal
US$299*
US$299*
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The Ritz-Carlton, Santiago
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1,307 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Santiago
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Showing 836: English reviews
Radnor, Pa
Reviewed 9 September 2015

We stayed for 2 nights, one night before and one night after our trip to Portillo. We were supposed to stay 2 nights on the way, but we missed our connection and thus missed a day in Santiago. The hotel was great about canceling our reservation and not charging us. We mentioned that it was my daughter's birthday, and on...

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Helpful?
Thank jsav_9
Seattle, Washington
Reviewed 3 September 2015

This is " THE BEST HOTEL " in Santiago! If you can, stay on the Club level for what is definitely the best check in available!!! The wine and food alone are reason enough and put that together with FANTASTIC SERVICE and there is no other reason to go anywhere else...STAY HERE!

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Thank donald f
Melbourne, Australia
Reviewed 2 September 2015

Probably one of the classiest hotels I have had the pleasure to stay at. The food from the restaurant was brilliant, the waiter knew his wines and made an excellent selection for me that complimented the food. The bed and the pillows are probably the best I have experienced. Service impeccable.

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Thank 655Denis
Rome, Italy
Reviewed 30 August 2015 via mobile

I've been at the ritz for two nights and didn't have a chance to use their facility in full. It is conveniently located in the financial district and close to a park where you can run. The rooms are nice and modern and the carpets and curtain, although of traditional style, are fresh and recently installed (or very well kept)!...

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Thank Mauro G
Hailey, Idaho
Reviewed 28 August 2015 via mobile

This hotel, while comfortable, seems like it has the same carpet and room furnishings from when it was built. The pink and green decor is so dated, you cannot believe you are at the Ritz! But the beeakfast is absolutely amazing-from every fruit, cheese, meat under the sun to a smoothie bar, made to order menu items and an omelet...

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Thank Kim J
San Francisco, California
Reviewed 26 August 2015

Ritz Carlton Santiago went out of their way to make sure I was comfortable from the moment I arrived at the door. All staff were knowledgeable, especially regarding options for sightseeing. I opted to go to the port of Valparaíso & Vina Del Mar (my favorite, best fresh fish ever) as well as two local Casablanca Valley wineries (Emiliana &...

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Thank Alison B
Reviewed 26 August 2015

Service is Ritz Carlton level. No more to say. Location is great to walk around and have restaurants and bars for drinks and dinner. The hotel has a GREAT spa, i wanted to stay at the hotel all day long.

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Thank RooL M
Weston, Massachusetts
Reviewed 25 August 2015

I would not stay here again unless they get with the program and offer free Wifi in the rooms. Give me a break, you want Wifi in your room, pay another $25. They will lose business to other hotels today that all are offering free Wifi. The shower in the room was weak. I took a bath, and the water...

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2Thank Peter H
RCSTGO, Director of Operations at The Ritz-Carlton, Santiago, responded to this review

Dear Peter, Thank very much you for your review. I appreciate your feedback and I am glad to read that you liked our hotel and enjoyed our beautiful lobby bar. I am very sorry about the shortfalls you encountered in your room. I am working with my maintenance team to improve water pressure and to fix the TV cable in...

Sausalito
Reviewed 25 August 2015

I went here with a family member who likes Ritz Carlton hotels. This one mixed the mark in SO many ways. I had a Club Level room and it was like staying in a cheap motel. Nothing like other Marriott properties I have stayed in. See my review of Renaissance Ratchaprasong in Bangkok, at half the price and 5 times...

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2Thank Coralreefgirl
RCSTGO, Director of Operations at The Ritz-Carlton, Santiago, responded to this review

Dear Guest, Thank you for your review. I am extremely sorry that your stay was not up to your expectations. We continuously work to provide a memorable experience to our guests and I regret to read how disappointed you are with your stay. I know that my Executive Chef and my Club Lounge Manager have been in contact with you...

Allentown, Pennsylvania
Reviewed 25 August 2015

As a platinum elite member of Marriott and as a frequent visitor to Santiago (great skiing!) we decided to stay at the Ritz instead of our usual Marriott. We landed at 630 am and the hotel with our request had sent a car for us and all of our equipment. We arrived at the Ritz and were told that our...

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Thank Dtravis814

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle El Alcalde No. 15, Santiago 8360482, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: $321 - $546 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Family Hotel in Santiago
#3 Romantic Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#11 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Santiago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I believe all rooms would be similarly good.”
Petychka, 26 May 2017 | Read review
“Ask for a renovated room, and try to get a room on the front facing the theater”
BruceMcdou, 3 Apr 2017 | Read review
“Views and noise level from either side of the hotel are good.”
Harumi1, 31 Mar 2017 | Read review
“Avoid 908 - window is broken, they know about it, but said its hard to fix.”
andrewbL8726QW, 25 Mar 2017 | Read review
“currently construction on upper levels so if want a view, have to deal with that. We took no view quiet room on 5th floor.”
kb147, 15 Mar 2017 | Read review
5 of 5
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US$232* /night
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RitzCarlton.comUS$299
Booking.comUS$299
AMOMAUS$412
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Prices are for 1 room, 2 adults
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