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The Ritz-Carlton, Santiago

Travellers' Choice award winner
#16 of 195 Hotels in Santiago
GreenLeadersSilver level
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1,188 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Santiago
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Showing 759: English reviews
Australia
Reviewed 2 December 2014

The Ritz Carlton is a wonderful place to escape the hustle and bustle of Santiago. It is everything you would expect from a Ritz Carlton - excellent service; comfortable & pleasantly decorated rooms; welcoming public areas and a delicious breakfast. We would stay again.

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Thank Dreaming57
Reviewed 28 November 2014 via mobile

The Ritz Carlton Hotel in Santiago, Chile is luxurious, clean and overall just a dream hotel. Everyone is smiles and happy.. who wouldn't want to stay here...? The.food is delicious and the staff is sublimely professional. Love it!

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Thank Jerome D
Florida
Reviewed 19 November 2014

From the moment you walk in the door you feel at home in this lovely hotel. The staff is welcoming and accomodating. We stayed on the club level and the lounge there has everything you need. The rooms are comfortable and well appointed. I decided I want to live there :)

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3Thank kkovach
Eagle, Colorado
Reviewed 17 November 2014

You count on the Ritz for the most comfortable and quiet refuge anywhere you stay around the world. In Santiago my wife and I were a bit surprised by the sound of grinding above our room around noon and after a few minutes called guest services. We talked with Angie E. who apologized profusely and promised to pursue it. She...

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Thank geezerwheezer
Burr Ridge, Illinois
Reviewed 11 November 2014

We stayed in this hotel on our first trip to Chile. It is in a centrally located location where you can walk safely to dining and shopping. The breakfast buffet is quite good but if you are there for a few days, you'll realize there is no variation from day to day. But overall, service is good and the rooms...

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1Thank gas4zz
Albuquerque, New Mexico, United States
Reviewed 10 November 2014 via mobile

First the good points: very good staff at the front desk and room attendants. The beds are great and extremely comfortable. Now the not so good parts: A/C: hit or miss on rooms with working A/C. I got a good room but my work associate did not. The maintenance team fed him a line that all the rooms were like...

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Thank Christopher R
RCSTGO, Director Of Operations at The Ritz-Carlton, Santiago, responded to this review

Dear Mr. Christopher R., Thank you very much for your valuable feedback and kind words to our receptionists and room attendant. I am extremely sorry that you and your friend encountered so many shortfalls during your stay. Not receiving a proper and efficient resolution for a A/C problem is unacceptable and I apologize for that. We are known for our...

Portsmouth, United Kingdom
Reviewed 9 November 2014

Just spent 6 days here & I cannot praise the staff highly enough. Everyone addressed me by name & made me feel so welcome. Room, food also good. Positioned next to a Subway station , exploring Santiago was easy.

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Thank jagga103
Taiwan
Reviewed 5 November 2014

I stayed at the Ritz Santiago for the 2nd time after talking to the Ritz management about my previous stay. I travelled again with my family, including my son at 9mo, for vacations again. This time it was much better than my first time, I was provided with an upgrade to our room and a gift wine upon arrival. The...

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Thank Franco0311
Surrey
Reviewed 2 November 2014

I've stayed at this hotel a couple of times and can only say good things about it. The staff are very friendly, the rooms are large and clean and generally the hotel is very comfortable. There is a great choice at breakfast and whilst the choice of meals in the evening seems limited, it doesn't matter as there are some...

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Thank Brightboybren
Singapore
Reviewed 29 October 2014 via mobile

As others said, the staff here is great. Also the bed is very comfortable. Unfortunately, those are the only positive points and we were left a bit dissappointed.... The carpet was ripped and stained. Wifi is charged at usd24 a day (every single other hotel on our 3 week trip has free wifi, you would expect a top hotel like...

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1Thank DennisDK
RCSTGO, Director of Operations at The Ritz-Carlton, Santiago, responded to this review

Dear Mr. Dennis D.K, Thank you for your valuable feedback and your kind words to our Ladies and Gentlemen. I am extremely sorry for the defects you experienced in your room. Please be sure that I will work closely with my engineering team to avoid this kind of situation in the future. I hope we have the pleasure to welcome...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle Uno 15, Santiago 8360482, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: $365 - $692 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Family Hotel in Santiago
#3 Romantic Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#10 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Santiago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All are excellent”
 of 5 bubbles suesJ9531EO, 7 Jan 2017 | Read review
“Ask for a room at a higher level and pay up for concierge level”
 of 5 bubbles fjmccarl, 5 Jan 2017 | Read review
“Higher floor”
 of 5 bubbles Jackandkaren1972, 3 Jan 2017 | Read review
“Avoid 1 bedroom suites -- views are of apartment buildings, rooftops, construction -- right on top of you.”
 of 5 bubbles NEWLYRETIRED100, 31 Dec 2016 | Read review
“Pay the extra money to stay at the Club level it is well worth it”
 of 5 bubbles Safarwith3kids, 27 Nov 2016 | Read review
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