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Sheraton Santiago Hotel and Convention Center

Ave Santa Maria 1742, Santiago -, Chile
Hotel website
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Apr 9 Apr 10
1 room, 2 adults, 0 children
SAVE US$80 US$189*US$109*View Deal
US$149*View Deal
US$149*View Deal
Traveller (423)
Room & Suite (94)
Pool & Beach (52)
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09/04/2017 10/04/2017
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    Overview

    • Excellent32%
    • Very good34%
    • Average19%
    • Poor9%
    • Terrible4%
    Travellers talk about
    “el cid” (15 reviews)
    “pool area” (23 reviews)
    Free Wifi
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    4.5 Star Hotel
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    Rooms
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    Traveller rating
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    All reviews el cid pool area san cristobal tower lobby bar club floor concierge desk hop on hop great pool an upgrade hotel rooms fitness center business hotel couple of nights starwood andes
    Reviewed 3 days ago

    We stayed for 1 night in transit. The hotel is a short taxi to many of the key areas, but little is walkable. The property is a standard Sheraton convention hotel - big and lacking character. The rooms were standard, pool dirty, breakfast so-so.

    Helpful?
    Management response:

    Dear Guest We value all feedback as this allows us to strive for improvement, regarding the pool, we will make a full maintenance on May, we agree with you that need some enhancements. Kind regards.

    Reviewed 3 days ago

    We arrived after a long day. Warmly welcomed by the front desk staff. There was a queue however they did their best to process everyone quickly. Our room was large, clean and comfortable. Breakfast in the morning was buffet style offering generous selections of hot...More

    Helpful?
    Management response:

    Thank you for your feedback, I will share your comments with our Front Desk staff. We look forward to see you soon. Alejandro Larrondo Executive Assistant Manager

    Reviewed 4 days ago via mobile

    3 nights spent in Santiago at the Sheraton : hotel is clean and well located, pool area is beautiful, but my experience was poor. I believe what happened was not consistent with the positioning of the hotel : I arrived late, and after 10 mins...More

    Helpful?
    Management response:

    Dear Guest, I sincerely apologize for all the inconveniences you encountered while staying with us. From your arrival experience through your entire stay. If possible, please contact me directly in order to talk about this situation Alejandro Larrondo Executive Assistant Manager alejandro.larrondo@Sheraton.com

    Reviewed 6 days ago

    I expected the Sheraton and SPG service and standards but I have to say I am beyond disappointed., The rooms are small (which I didn't mind too much) and they have the kind of suspicious stains you would expect on a back road motel, not...More

    Helpful?
    Management response:

    Dear Guest, We sincerely apologize for all the inconveniences you encountered while staying with us. I will share your comments with our Food and Beverage Manager to improve our Breakfast experience. We value all feedback as this allows us to strive for improvement. Kind regards,...

    Reviewed 1 week ago

    On our arrival at the Sheraton hotel Santiago we were kept waiting in a queue for up to two hours. The desk staff were overwhelmed and computers were slow and non functional. Our arrival was pre booked - our informations and keys should have been...More

    Helpful?
    Response from Howie B, Director General at Sheraton Santiago Hotel and Convention Center

    I sincerely apologize for all the inconveniences you encountered while staying with us. From your arrival experience through your entire stay. If possible, please contact me directly to know more about your pre registered check-in and why we failed to delivered. We value all feedback...

    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    Photos
    Traveller (423)
    Room & Suite (94)
    Pool & Beach (52)
    Dining (33)
    Nearby
    Nearby Restaurants
    Aqui esta Coco
    3,335 reviews
    .44 km away
    La Cuisine
    103 reviews
    .46 km away
    El Ancla
    492 reviews
    .46 km away
    Mira Vos
    39 reviews
    .50 km away
    Nearby Attractions
    Bisquertt Winery
    5 reviews
    .23 km away
    Teleferico de Santiago
    155 reviews
    .82 km away
    Parque De Las Esculturas
    676 reviews
    .63 km away
    Teatro Nescafe de Las Artes
    48 reviews
    .77 km away
    Questions & AnswersAsk a question
    Hal772014
    Do you need Chilean peso or US dollars
    8 January 2017|
    Answer Show all 6 answers
    Response from Marie R | Reviewed this property |
    I use a cc or an American Express travel debit card. Much easier.
    0
    Votes
    KGD2
    I am a travel agent and I have clients who will be departing from Santiago via air after completion of a cruise. The problem is getting them from the hotel to the airport. The cruise line they will be using cannot provide them with transfers. I know that these items have been addressed above but what would be the best way for them to get from the Sheraton Santiago to the airport? Does the hotel offer airport shuttle service that is free to guests or can a reservation be made and have the amount charged to their rooms? How much would a cab ride be?
    29 November 2016|
    Answer Show all 2 answers
    Response from SheratonSantiago | Property representative |
    Dear Guest, At Sheraton Santiago Hotel does not have a free shuttle service, but we have taxi service to the airport the cost will be CHP$ 25,000 in USD37 and they can be made a reservation and charged to the room before... More
    0
    Votes
    Google Translation
    shirleyallgood
    does the Sheraton Santiago hotel and convention center offer shuttle service? If so is it complimentary?
    15 September 2016|
    Answer Show all 2 answers
    Response from slce123 | Reviewed this property |
    They arranged car services for us and charged our room
    0
    Votes
    Room Tips
    "Room with a view of the pool"
    brendadoug, 3 days agoRead review
    "If you want a good room, go somewhere else."
    Daniela L, 6 days agoRead review
    "No idea - too concerned with getting a key"
    milesg5, 9 days agoRead review
    "If offered, take a Tower suite upgrade. Otherwise, take a pass on this property."
    Antonio8069, 11 days agoRead review
    "Book a club room with free use of the club lounge on the 7th floor or a deluxe room in the adjoining Sheraton..."
    LondonCitytraveller, 16 days agoRead review
    "Get a room with garden view."
    krmesserdfw, 24 days agoRead review
    "Go for the rooms higher up the hotel and have an improved view."
    Janet G, 1 month agoRead review
    "Ask for pool view"
    cam1127, 1 month agoRead review
    "Request view on the Andes"
    Pierre B, 1 month agoRead review
    "Find another hotel!"
    Mark E, 1 month agoRead review
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