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Sheraton Santiago Hotel and Convention Center

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Sheraton Santiago Hotel and Convention Center
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1,002 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Santiago Hotel and Convention Center
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Showing 408: English reviews
Reviewed 28 October 2016 via mobile

The great layout and light of the convention center makes it attractive. Shame about the lacking service spirit of the people who work there. Even though in buffet style meals all is good, sit down dinners are still pretty awful. I would not personally choose this venue for a party or other, however for a business meeting or event, its...

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Helpful?
Thank Barbara A
Beijing, China
Reviewed 19 October 2016 via mobile

We stayed at the Sheraton Santiago for one week to attend the inauguration of the Baha' I Temple in Santiago. Even though the hotel was full of guests we did not feel service compromised in any way. The staff were always helpful and caring providing us with all necessary needs including gluten free bread. The hotel is situated in a...

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Helpful?
Thank kipanddan
SheratonSantiago, Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, I appreciate very much your nice comments regarding your stay at Sheraton Santiago. I am happy to hear that you enjoyed our hotel and our staff made you feel like at home. Sincerely, Alejandro Larrondo Executive Assistant Manager

Basel
Reviewed 18 October 2016

Stayed here for just under one week with work. Room was nice, clean, well appointed, very comfortable beds/bedding, a little small and bathroom rather cramped, but everything was in very good order. Hotel front desk and concierge staff were absolutely brilliant. very cheap bike rental from hotel made exploring teh city and hills very easy and fun. Lounge/Bar was great,...

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Helpful?
Thank big_scot_nanny
SheratonSantiago, Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, First of all, I want to thank you for the time invested posting this review. This is the only way for us to know about the real experience of our guests and correct where we fail. I truly regret to hear your comments regarding breakfast. However, I shared your review with our Executive Chef and with the F...

Reviewed 12 October 2016

I traveled to Santiago on business for two weeks, and really loved my stay at the Sheraton. I would happily recommend it to anyone as a great place to stay. Location: - The location was perfect for our purposes. It was close enough to walk to our office as well as many shops/restaurants. It is also conveniently located close to...

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1Thank TravelPeteZA
SheratonSantiago, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, I appreciate very much your excellent and nice comments regarding your stay at Sheraton. I am glad to hear that your stay was comfortable and you enjoyed our services, facilities and staff. I look forward to welcoming you back soon. Sincerely, Howie Brown General Manager

Johannesburg
Reviewed 8 October 2016 via mobile

The SPG floor offers modern rather smallish rooms with a great power shower, very comfortable bed and wonderful linen. The rooms are dark and quiet at night for a good sleep. Breakfast is not wonderful, it got all the trimmings but if you into smaller portions of better food, it disappoints and coffee is not good at all. This affected...

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Helpful?
Thank johanita1969
SheratonSantiago, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, First of all, I want to thank you for the time invested posting this review. This is the only way for us to know about the real experience of our guests and correct where we fail. I truly regret to hear your comments regarding breakfast. I would like to mention that I shared your review with our Food...

Paris
Reviewed 7 October 2016

Had a nice experience there. Welcoming and friendly staff, excellent location for business people (5mn drive to Costanera area), walking distance to metro line 1 or Bellavista area, and close to the city center (5/10mn taxi drive, but prefer Uber or local taxi to the hotel expensive private limousine service). Breakfast and food were above average, and the terrace was...

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Helpful?
Thank Sonysan
SheratonSantiago, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thanks for posting your review. I am glad to hear that your stay was comfortable and you enjoyed our services and staff at the both properties Sheraton Santiago and San Cristobal Tower. I look forward to welcoming you back soon. Sincerely, Howie Brown General Manager

Ottawa, Canada
Reviewed 25 September 2016 via mobile

I am sad to have to write this review but feel compelled to do so. We thought this would be a nice hotel as it is attached to the San Cristobal tower hotel (same property) and the cruise lines use it but our 2 night stay was terrible! We did stay as a post cruise hotel add on and we...

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Helpful?
Thank Theresa B
SheratonSantiago, Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I am sorry to hear of your experience and I apologize for the service offered during your stay. I would welcome the opportunity to speak with you directly, again. Please contact me at my email: alejandro.larrondo@sheraton.com, so we may discuss this further. Sincerely, Alejandro Larrondo Executive Assistant Manager

New York City, New York
Reviewed 18 September 2016

Very nice hotel but not so conveniently located if you are willing to walk the city on foot but, overall it is doable. Very comfortable with all amenities. The rooms that were renovated are really good. Very friendly staff and services. Good breakfast, bars and restaurants. They just should improve their wifi when you move from one area or floor...

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Helpful?
Thank LAschermann
SheratonSantiago, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, I appreciate very much your comments about your recent stay with us. I will share all your comments with my Team and congratulate them for the well done job! Please visit us again; it would be a pleasure for us to have you back. Cordially yours, Howie Brown General Manager

Lima,
Reviewed 15 September 2016 via mobile

I have been in this hotel a few times, large hotel with a great swimming pool Rooms can be big, but they need renovation, only once I got a renowned suite and was very agreeable Breakfast options could improve, but is ok

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Thank Guillermo V
SheratonSantiago, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thank you for taking the time to evaluate us through this media. This is a very important tool and give us a chance to be informed about our performance. Please visit us again; it would be a pleasure for us to have you back. Cordially yours, Howie Brown General Manager

Prestatyn, United Kingdom
Reviewed 8 September 2016

Stayed there in August Very. Omfortable hotel with all amenities. Food very good Rooms excellent Room Service very good Reception excellent Large hotel with stunning views to the rooms at the front of the hotel Gym swimming pool and free wifi .... Great Bed really comfortable

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Helpful?
Thank Chris D
SheratonSantiago, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thanks for review our hotel and for the great feedback provided. I am glad to hear that you enjoyed our hotel and our facilities. I Hope you can visit us again. Sincerely, Howie Brown General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A hub of activity and a magnet for those seeking nightlife’s excitement, cultural activities, beaches, vineyards and amazing ski centers. Located in the midst of parks and gardens, nearby the most important financial areas and the city’s main shopping centers. Sheraton Santiago features distinguished service and awarded cuisine. ... more   less 

Additional Information about Sheraton Santiago Hotel and Convention Center

Address: Ave Santa Maria 1742, Santiago -, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $209 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Santiago Hotel and Convention Center 4.5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Sheraton Santiago Hotel Santiago
Santiago Sheraton
Hotel Style:
#32 Luxury Hotel in Santiago
#43 Business Hotel in Santiago
#44 Family Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santiago Hotel and Convention Center staff and other travellers.
13 questions
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Questions? Get answers from Sheraton Santiago Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the 7th floor.”
 of 5 bubbles GLaSota, 7 Dec 2016 | Read review
“view to pool area and Andies”
 of 5 bubbles none006, 3 Dec 2016 | Read review
“views to the back from higher floors are best”
 of 5 bubbles hilltopOxon, 17 Nov 2016 | Read review
“I had a room on the 6th floor overlooking the pool and I was not bothered by pool noise.”
 of 5 bubbles pickybiz, 17 Nov 2016 | Read review
“We can slightly hear the music from the bar in the rooms over the atrium.”
 of 5 bubbles Sonysan, 6 Oct 2016 | Read review
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