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Grand Hyatt Santiago

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Grand Hyatt Santiago
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1,820 Reviews from our TripAdvisor Community

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Showing 722: English reviews
Reviewed 2 days ago NEW

This hotel is in a great position with a lot of restaurants, shopping centers and the cbd all within walking distance. The food in all the hotels restaurants was a good standard for Santiago with some great wine choices . The pool area is excellent with a lovely waterfall. Staff went out of their way to make sure that our...

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Thank Travelisation
Reviewed 6 days ago NEW

Stayed for a week over the holidays. Overall OK, but not to Grand Hyatt standards. I had better service at Hyatt Place. Construction on the hotel continues, and given how long it has been going on it will be another 3 or 4 years before it is done. Road work on burying the Kennedy freeway makes the outside a mess...

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Thank Duane M
Sao Paulo, SP
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Thank MBMSP
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

New York City, New York
Reviewed 1 week ago via mobile

Very centrally located with views of the snow capped Andes from the Club lounge rooms 16-19 floors are a treat . Use of Club lounge with its 3 hour evening cocktail hours including unlimited Pisco sours , round the clock snacks n coffee and dedicated concierge and check in are a plus . 3 speciality restaurants, great poolside service and...

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Thank GAGAN S
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments, It's nice to know that you enjoyed your stay with us, that the service was friendly and helpful. We would be happy to have you back on your next trip to Santiago! Best regards, Roberto Intriago

Singapore, Singapore
Reviewed 1 week ago

I'm a very loyal to Hyatt Hotels and out of experience the best properties are in Asia and Europe, not so much in the Americas. The Grand Hyatt Santiago is, however, a clear exception. Everything from check-in to check-out went as smooth as it can and I was absolutely impressed by the level of service offered there. Needless to say...

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Thank Jin-Kyu J
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments. It's nice to know that you enjoyed your stay with us, and that the service was friendly and helpful. We will be waiting for you anytime soon! Best regards, Roberto Intriago

Tokyo
Reviewed 1 week ago

Nice hotel with a lovely pool and friendly staff. However, lacks in other ares, service at pool was very slow and throughout our stay, men were cleaning marble steps all day. The noise was unbearable.

Review collected in partnership with Hyatt Hotels
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Thank soulefb2017
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your opinion, We´re happy to know your feedback, this will help us to improve our services. We hope you had a nice stay besides the negative aspects. Best regards, Roberto Intriago

Mission Viejo, United States
Reviewed 1 week ago

They went out of their way to accommodate us in so many ways. This is a superior hotel with a wonderful staff. The pool area is is inviting and plush. Restaurants received compliments from all in our group. Breakfast Buffet was very tasty

Review collected in partnership with Hyatt Hotels
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Thank philiprV9853ON
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments, It's amazing to know that you had a memorable stay with us, we work hard every day for that! We will be waiting for you anytime soon. Best regards, Roberto Intriago

Manila, Philippines
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Thank stuartceredigj
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

East Lansing, Michigan
Reviewed 2 weeks ago

Stayed for a total of four days on two separate visits. This hotel is a five minute walk from a very nice mall, several dining options including a McDonald's and a nice pizza restaurant, and a large park nearby which would be suitable for children or adults. The area is near the business district of Santiago, and is a "wealthy"...

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1Thank Brianjazar
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your opinion! We´re happy to know your feedback, this will help us to improve our services. And we would be happy to welcome you another time! Best regards, Roberto Intriago

Reviewed 2 weeks ago

This hotel gives a stunning impression, with a grand lobby and a beautiful pool and grounds. But, it lacks in other ways. We pulled up in a cab and there was no one to greet us. While we waited for someone to get our bags onto a cart, we checked into the hotel. We came back to the hotel entrance...

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1Thank Dbrooks8
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

I am disappointed to read about your recent experience in our hotel. My deepest apologies and I hope to get the opportunity to serve you again with a much better service, Best Regards, Roberto Intriago

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Grand Hyatt Santiago hotel is also home to world class, multi-cuisine restaurants, a lagoon-style swimming pool with a waterfall, and the three-story free-standing AKO Wellness & Spa. So, you can enjoy one of the best Spa in Santiago of Chile. The most exclusive golf clubs of Santiago de Chile are only a few steps away from the hotel. Our Las Condes hotel also features a health club where guests can pamper with a variety of beauty and relaxation treatments. The hotel offers exclusive dining in some of the best restaurants in Santiago of Chile and bar options such as Anakena, Matsuri and Senso restaurants, and Atrium Lobby Lounge and Duke`s Bar. ... more   less 

Additional Information about Grand Hyatt Santiago

Address: Avenida Presidente Kennedy 4601 | Santiago, Chile, Santiago 7560994, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $224 - $402 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Santiago 5*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Orbitz, Travelocity and Agoda so you can book your Grand Hyatt Santiago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Grand Hyatt
Santiago Hyatt
Hotel Style:
#6 Business Hotel in Santiago
#6 Family Hotel in Santiago
#6 Romantic Hotel in Santiago
#9 Spa Hotel in Santiago
#19 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Santiago staff and other travellers.
19 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For now, ask for a room **7 or higher to avoid hotel construction”
 of 5 bubbles 614duanem, 11 Jan 2017 | Read review
“get a room on a high floor so you can enjoy the view of the Andes”
 of 5 bubbles jinkyuj, 7 Jan 2017 | Read review
“Away from wherever the construction is going on that day”
 of 5 bubbles Vancouver63, 31 Dec 2016 | Read review
“Spring for a club view room. It is worth it.”
  • Club King View Room
  • Club King View Room
  • Club King View Room
  • Club King View Room
  • Club King View Room
  • Club King View Room
 of 5 bubbles sunluverb2015, 22 Dec 2016 | Read review
“Upgrade to a club room if you can - great value for better room w/breakfast and happy hour”
  • View from the terrace, Exec Suite
  • Sunset viewed through elevator at Grand Hyatt, Santiago
  • View from 16th floor club lounge
 of 5 bubbles RickandDoni, 24 Nov 2016 | Read review
5 of 5
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