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Hotel Plaza San Francisco

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#22 of 198 Hotels in Santiago
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Plaza San Francisco
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1,362 Reviews from our TripAdvisor Community

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Showing 453: English reviews
King's Lynn
Reviewed 5 weeks ago

We stayed three times over a two week period on our tour. The hotel is clean and comfortable with very pleasant staff who were great with the bags. The lobby area is really nice and the breakfast good. The beds are great and the rooms well equipped including free wifi. It is in a good location, being walking distance from...

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Helpful?
Thank Jeff1903
Hotel Plaza S, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear Guest: We appreciate your time and deeply regret the inconvenience experienced, please note that the areas responsible for such situations have already been informed in order to correct these mistakes. As a hotel we ask for apologies for the case. We hope that on your next visit to Santiago you can give us a new opportunity to show you...

Reviewed 18 March 2017 via mobile

Set in the heart of Santiago, this hotel features a lobby with comfortable leather chairs and couches, mahogany wainscot and ceiling and a place where guests can sit down while they check in! The rooms are ample, clean and light and the bathrooms follow suit. Courteous personnel made our three night stay for $578 including taxes and delicious breakfast a...

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Helpful?
Thank carolmK577FR
Hotel Plaza S, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear Guest: We appreciate your comment, it is essential for us to know the experience of each of our guests. We are glad that your stay was positive with us, enjoying our services. We also want to inform you that your comments and suggestions have already been transmitted to the areas involved. As a hotel we ask for apologies for...

Nottingham, England
Reviewed 16 March 2017

Spent three nights here to start our South America trip and everything was positive throughout our stay. Ample staff to assist with anything, nice size bedroom and comfortable bed. Well stocked and varied breakfast. Nice location just across the road to the main sights. Good leisure facilities including great massages.

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Helpful?
Thank betterthanwork
Hotel Plaza S, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear Guest: Thank you for taking part of your time to leave us your comment. We are very glad that your experience with us has been totally pleasant and can be enjoyed all our services and quality. Thank you for choosing us, we hope to return again to enjoy our service. Best regards.

Solothurn, Switzerland
Reviewed 11 March 2017

Very friendly and helpful staff. The Room was big and with nice furniture. The bathroom well equipped. The service in the Dinner-Restaurant was very friendly. The choice of menus and the quality was outstanding.

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Helpful?
Thank fambach0fen
Hotel Plaza S, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear Guest: Thank you for taking part of your time to leave us your comment. We are very glad that your experience with us has been totally pleasant and can be enjoyed all our services and quality. Thank you for choosing us, we hope to return again to enjoy our service. Best regards.

Horseshoe Beach, Florida
Reviewed 11 March 2017

Great location, clean, friendly, a terrific breakfast, and very very accommodating. Near the metro for easy access to anywhere in the city. We stayed twice - when we landed in Santiago and when we left again a month later. It was equally great both times.

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Helpful?
Thank David M
Hotel Plaza S, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear Guest: Thank you for taking part of your time to leave us your comment. We are very glad that your experience with us has been totally pleasant and can be enjoyed all our services and quality. Thank you for choosing us, we hope to return again to enjoy our service. Best regards.

London, United Kingdom
Reviewed 8 March 2017

We stayed on 3 occasions during a tour of Chile. The rooms are large and clean, with comfortable beds and efficient, although quite noisy aircon. There is a safe in the wardrobe but tricky to access if there are 3 beds in the room. Shower is fine and toiletries are provided. Reception can be slow - usually only one person...

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Helpful?
1Thank Alys S
Hotel Plaza S, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear Guest: We appreciate your comment, it is essential for us to know the experience of each of our guests. We are glad that your stay was positive with us, enjoying our services. We also want to inform you that your comments and suggestions have already been transmitted to the areas involved. We hope that in your next visit to...

Zurich, Switzerland
Reviewed 6 March 2017 via mobile

Very unfriendly and unprofessional welcome at the check in. No free water in the room and even the fried eggs at breakfast were charged on the bill. This is far away from a 5star hotel. We cancelled our second booking but nobody was interested in knowing about the reasons at reception. Don't go there!

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Helpful?
Thank Christoph E
Hotel Plaza S, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear guest Thank you for leaving us your comment. We deeply regret what happened during your stay. As a Hotel we are always preoccupied with giving our guests have the best experience. We have contacted the corresponding areas on your behalf, they will contact you as soon as possible. Our most sincere apologies Kind regards,

Reviewed 5 March 2017 via mobile

We have enjoyed first class service in the hotel. Especially in the restaurant.staff went out of their way to be helpful and we're most curtious To the extent of a complementary glass of excellent chilian wine. So different to last post on harbourside in tauranga nz

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Helpful?
Thank Tom U
Hotel Plaza S, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear Guest: Thank you for taking part of your time to leave us your comment. We are very glad that your experience with us has been totally pleasant and can be enjoyed all our services and quality. Thank you for choosing us, we hope to return again to enjoy our service. Best regards.

Calgary, Alberta, Canada
Reviewed 5 March 2017

We enjoyed our stay in this hotel. The location is perfect as you can walk to most attractions. The staff were helpful and the room quite and clean and we thought the breakfast was good. We also had a little problem with wifi but the staff was helpful at getting it to work for us. We would stay here again...

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Helpful?
Thank Darmark
Hotel Plaza S, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear Guest: Thank you for taking part of your time to leave us your comment. We are very glad that your experience with us has been totally pleasant and can be enjoyed all our services and quality. Thank you for choosing us, we hope to return again to enjoy our service. Best regards.

Sydney
Reviewed 4 March 2017

Very nice hotel We enjoyed good service, excellent breakfasts, a huge room with very comfy beds, nice and quiet. Would thoroughly recommend. The hotel arranged excellent transfers to/from airport for us.

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Helpful?
Thank silvertop70
Hotel Plaza S, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear Guest: Thank you for taking part of your time to leave us your comment. We are very glad that your experience with us has been totally pleasant and can be enjoyed all our services and quality. Thank you for choosing us, we hope to return again to enjoy our service. Best regards.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Plaza San Francisco is the only sustainable five star Hotel in downtown Santiago. Known for its excellent and warm service with 27 years of experience, our Hotel is the perfect destination for your pleasure and business trips. With 146 comfortable and spacious rooms that will allow you to have the desired rest you are looking for, so you can enjoy all the tourist and historical attractions of the city. ... more   less 

Additional Information about Hotel Plaza San Francisco

Address: Av. Libertador Bernardo O'Higgins 816, Santiago 8330097, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Centro Histórico
Price Range: $176 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Plaza San Francisco 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
Plaza San Francisco Santiago
Plaza San Francisco Hotel
Hotel Style:
#3 Green Hotel in Santiago
#5 Spa Hotel in Santiago
#11 Family Hotel in Santiago
#13 Luxury Hotel in Santiago
#17 Romantic Hotel in Santiago
#19 Business Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Plaza San Francisco staff and other travellers.
33 questions
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Questions? Get answers from Hotel Plaza San Francisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner suites”
387carlosf, 26 Apr 2017 | Read review
“If you are a light sleeper ask for a room at the back - less noisy.”
s3rjr, 10 Apr 2017 | Read review
“higher floor”
freds711, 7 Apr 2017 | Read review
“all the rooms are great.”
769lindym, 11 Mar 2017 | Read review
“i had no view to speak of, would want front of this hotel for a view. if your AC isn't strong enough, complain.”
ggressen, 2 Mar 2017 | Read review
5 of 5