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Panamericana Hotel Providencia

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Panamericana Hotel Providencia
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296 Reviews from our TripAdvisor Community

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Showing 38: English reviews
Reviewed 4 weeks ago via mobile

Worst service that we've ever experienced. When we booked the hotel we asked for rooms that were either next to each other or on the same level but however the staff did not care and booked one room on the 2nd floor and one on the 6th floor. They told us that they were out of rooms but only when...

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Helpful?
Thank Curteis Y
cristina d, Director Comercial at Panamericana Hotel Providencia, responded to this review

Requests like yours are always subject to the availability of the moment. We can not confirm a request of that nature. Although it was true it was requested but never confirmed. Yours sincerely,

Abu Dhabi, United Arab Emirates
Reviewed 23 November 2016

The hotel is located in a nice area of Santiago, also close enough to the airport. Reception staff friendly and accommodating. Rooms are quite small, however they are clean and well maintained. A good choice of hotel and a good start of my trip in Chile.

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Helpful?
Thank AllieTat
cristina d, Director Comercial at Panamericana Hotel Providencia, responded to this review

Many thanks for your comments, we will waiting for you , best regards

Reviewed 10 November 2016

I liked it in general. It's near the metro and also near lots of restaurants and cafes. Pretty nice neighborhood. Yes, it might be a 4 star Hotel but we had the most amazing time and an excelent maid to clean the room. She was always smiling, helping us out in some cases and leaving some candy (from the kind...

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Helpful?
Thank Laura G
cristina d, Director Comercial at Panamericana Hotel Providencia, responded to this review

Dear Laura, thank you very much for your comment, which we certainly liked, we will discuss the variety of fruits in the breakfast buffet. As for the tremors themselves, we are always prepared and know what to do at all times, we are always trained about it. Do not hesitate. We look forward to welcoming you soon, best wishes.

Sydney, Australia
Reviewed 8 August 2016 via mobile

Panamericana is a great value hotel conveniently situated. While rooms could definitely do with a decor refresh, beds are comfortable and shower has plenty of pressure and hot water. Breakfast is good and staff very helpful and friendly. Excellent seafood restaurant El Ancla within walking distance is also highly recommended.

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Helpful?
Thank Jenny C
cristina d, Director Comercial at Panamericana Hotel Providencia, responded to this review

Thank you very much for taking the time to give us your opinion , we're glad you liked the hotel , staff and service. We look forward to seeing you soon. Regards.,

Perth, Australia
Reviewed 13 March 2016

This is a great mid-range hotel in a nice part of Santiago. Fantastic restaurants are within a block and fantastic shopping in a large mall about 8-10 blocks away. Rooms are pretty small but clean and fresh and the work they have nearly completed on the hotel pool and courtyard areas will make this my first choice when I come...

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Helpful?
Thank Heather99WA
Maria Cristina D, Director Comercial at Panamericana Hotel Providencia, responded to this review

Thank you so much for your opinion , which we value . Our team is reviewing the air conditioner makes us mention had problems . We are solving the problem to visit again when you do not have any inconvenience. We hope in the near future , receive best regards Maria Cristina Davalos

Boulder, Colorado
Reviewed 30 January 2016

Within only one to several blocks from great restaurants, metro. However iffy wifi at times and difficulty getting an outside line to make phone calls when I had to make sudden transportation changes, taking up valuable time. I would have liked to know in advance that pool and gym were undergoing renovation.

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Helpful?
Thank cphip
cristina d, Director Comercial at Panamericana Hotel Providencia, responded to this review

Thank you very much for your comment , thank you and we note them. The pool and is functioning normally . The wi - fi is being replaced complementamente this month , we are working on it. Thank you again and we hope to have him back for comprobrar changes . Receive best regards . , Maria Cristina Davalos

Richland, Washington
Reviewed 11 January 2016

We enjoyed staying at the hotel. All of the staff were very accommodating. The view from the room and the bar terrace are very nice. The food choices in the restaurant were good and the preparations was excellent. The room should be updated before too long.

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Helpful?
Thank J F
cristina d, Gerente at Panamericana Hotel Providencia, responded to this review

Dear thank you very much for your opinion which certainly greatly value . We will consider your opinion about the room. Thank you very much again and will welcome whenever you want. Cheers., Cristina M

Reviewed 13 November 2015 via mobile

The front office area is nice and clean. It looks like a trendy hotel. The rooms defenitly don't, a strange smell appears when you open the door and the walls and carpet are dirty. Luckaly the beds are good! The breakfast buffet is standard and if your late, most things are gone. The empolyees aren't friendly at all, they are...

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Helpful?
Thank Koen O
cristina d, Director Comercial at Panamericana Hotel Providencia, responded to this review

Dear Koen appreciate your feedback about our hotel helps us improve the services we offer, I tell him that we are in the process of remodeling of rooms and perhaps for that reason find those details that says, about Restaurant Staff will be trainer to avoid situations such as the his. Our motive is to provide excellent service every day...

Sydney
Reviewed 3 October 2015

Room 209 just big enough for 2 with 2 suitcases. Bathroom ok but not scrupulously clean. No tea-making facility. Room safe. Quiet enough but some noise between rooms. Breakfast buffet adequate but not extensive. Staff reasonably helpful and reasonable English spoken. Wifi works ok but slow at times. Nice location in a side street off Providencia with restaurants, bus and...

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Helpful?
Thank Lombard71
cristina d, Gerente at Panamericana Hotel Providencia, responded to this review

Thank you very much for your comments, best regards., M Cristina Davalos

Ottawa, Canada
Reviewed 10 September 2015

I stayed at this hotel during a 3 day business trip. Internet.... inexistent. Staff not friendly or helpful at all. The rooms are very small and the building, although apparently remodelled, remains old and damp (winter).

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Helpful?
Thank Álvaro P
cristina d, Gerente at Panamericana Hotel Providencia, responded to this review

Mr. Alvaro, first thank you for your comment and please be assured that we review all dimensions makes us, in order to improve is the points raised by you. The building was opened in 1982, making it a building of middle age, but very safe building, what we have seen over the years. We welcome your comments, receive best regards.,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Panamericana Hotel Providencia invites you to enjoy an environment of peace and relaxation in its comfortable rooms, beautiful gardens, pool, terrace and delicious cuisine and is an excellent starting point for your stay in the best place in Providencia ... more   less 

Additional Information about Panamericana Hotel Providencia

Address: Francisco Noguera 146 | Providencia, Santiago 7500006, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Providencia
Price Range: $133 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Panamericana Hotel Providencia 3.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Providencia Panamericana Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Panamericana Hotel Providencia staff and other travellers.
4 questions
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Questions? Get answers from Panamericana Hotel Providencia staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are basic”
 of 5 bubbles gregb588, 16 Jul 2013 | Read review
“Ask for a room that has been recently renovated.”
 of 5 bubbles juvesgirl, 19 Jun 2013 | Read review
“Check if room has been upgraded”
 of 5 bubbles Naknik, 4 Jan 2013 | Read review
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