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Mercure Santiago Centro

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Traveller (445)
Room & Suite (187)
Pool & Beach (42)
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Overview
  • Excellent25%
  • Very good50%
  • Average18%
  • Poor5%
  • Terrible2%
Travellers talk about
“national library”(12 reviews)
“santa lucia”(18 reviews)
“central location”(20 reviews)
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,156)
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246 results
Traveller rating
51
109
50
23
13
Traveller type
Time of year
LanguageEnglish
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51
109
50
23
13
Show reviews that mention
All reviewsnational librarysanta luciacentral locationwalking distancemetro stationbusiness centermain avenuea bit tiredatacama desertsmall poolbreakfast buffetpool area isnice breakfastshort stayfront desk staffnice roomair conditioning
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1 - 5 of 246 reviews
Reviewed 1 week ago

This is a great location - walking distance to many attractions in the downtown area. The staff were friendly - although limited English at times. The rooms were quite good - and the hotel felt safe - with a security at the front door at...More

Thank Lorenzo1952
Response from Mercure S, Manager at Mercure Santiago CentroResponded 1 week ago

Dear Lorenzo1952, We very much appreciate your comments regarding your stay, it is always a pleasure to receive positive feedback. I hope you enjoyed your travel to Santiago! We will waiting for you on next opportunity, Feel welcome! Sincerely, Carla.

Reviewed 1 week ago

This is an excellent hotel if you are conducting business in the downtown centre. It is not a family vacation hotel. The hotel is old from the exterior but modern inside. The staff was very friendly and helpful. The buffet breakfast had a nice selection...More

Review collected in partnership with Accorhotels.com
Thank Chris P
Response from Mercure S, Manager at Mercure Santiago CentroResponded 1 week ago

Dear Chris P, Greetings from Santiago! I would like to thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel welcome! Sincerely, Carla.

Reviewed 3 weeks ago via mobile

When I travel I always prefer in Arcors hotels because of its standards and good location. However, this hotel let me down. First of all, the location is very convenient if you want public transportation access this is ok. Nonetheless, the center of Santiago is...More

2  Thank Suelenmorais
Reviewed 4 weeks ago via mobile

For the price this hotel was fine. The location was very convenient. The rooms felt a bit old and a little tired. One of the lifts was broken for the duration of our stay which added a few minutes to coming and going. Staff were...More

Thank Richard P
Response from Mercure S, Manager at Mercure Santiago CentroResponded 4 weeks ago

Dear Richard P, Thank you for taking the time to share your feedback. I would like to explain that, during your stay, the lifts it were not broken but it was out of service because our provider was doing the preventive maintenance. I ask you...More

Reviewed 12 April 2018

Good value hotel. Rooms are spacious, modern with good amenities. 2 lifts but one out of order during our stay which meant long delays. Restaurant has a good array of food choices and the breakfast buffet is adequate. There is no off street access for...More

Thank bronniemac
Response from Mercure S, Manager at Mercure Santiago CentroResponded 12 April 2018

Dear bronniemac We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$95 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Family Hotel in Santiago
#34 Luxury Hotel in Santiago
#46 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$95 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Family Hotel in Santiago
#34 Luxury Hotel in Santiago
#46 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (445)
Room & Suite (187)
Pool & Beach (42)
Dining (40)
Business Centre & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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redhonker
23 July 2017|
AnswerShow all 7 answers
Response from rcperez | Reviewed this property |
Ibis location is better, but Mercure hotel itself is better Still plenty of dinning options walking distance and safely around
0
Votes
hobbit_8
18 December 2016|
AnswerShow all 4 answers
Response from Mercure S | Property representative |
Good day from Mercure Santiago! We can make the reservation with our supplier, and send you the cost and details. In order to book the transportation service, we need your flight Information with arrival. Kind regards... More
1
Vote
Google Translation
WilloTheKing
11 August 2016|
AnswerShow all 3 answers
Response from Barbara C | Reviewed this property |
We took a taxi. Get a pre-paid ticket for a taxi inside the airport. Do not take a taxi from the street. The hotel is used to having international passengers arriving at all times and will accommodate if a room is... More
2
Votes
Room Tips
"Views are better at the front. Quieter at the back."
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"check the aircon before unpacking!"
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"A high floor is likely to be quieter as it is on a busy street."
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"As for a superior renovated rooms, preferably looking the back for silence."
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