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JW Marriott Hotel Quito

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JW Marriott Hotel Quito
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1,459 Reviews from our TripAdvisor Community

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Showing 1,120: English reviews
Los Angeles, California
Reviewed 3 days ago NEWvia mobile

We had visited Quito years ago but only a day at a time. By the second day we were there I ended up in the local metropolitan hospital wit splitting head aches nausea and high fever. The charming young Dr Luis said oh my dear you have altitude sickness. They gave me oxygen and an injection for nausea took chest...

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Helpful?
Thank Pookie10000
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear Pookie10000, Thank you for visiting us, we are sorry to know you have high altitude sickness; when you arrive in Quito and you are coming from a low altitude place, you should always be calm during your first day in the city so that you get used to the altitude and can make the most out of your trip....

Oshawa, Ontario
Reviewed 3 days ago NEW

We loved this hotel. It is modern, bright, clean and they take very good care of you. We were impressed with the staff and the level of service and attention to detail. We stayed twice, at either end of a Galapagos Cruise. Both rooms were very nice and offered king bed, lots of room, a desk, huge bathroom with large...

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Helpful?
Thank MelOshawa
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear MelOshawa, Thank you! We have really enjoyed reading about your stay with us. Did you know we renovated our rooms in June? All of the 257 rooms, hallways, and Executive Floor were completely renewed with a new design that is not only innovative, but it includes special details of Ecuadorean culture, such as the throw rug with a pre-colombian...

Reviewed 3 days ago NEW

This hotel is one of my favorites in this city. It has great food and service. The workout area and the pool area are very comfortable. The staff from the executive floor and the lobby are always very welcoming.

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Helpful?
Thank chryshpisano
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear chryshpisano, We are so happy to know we are one of your favorite hotels in the city! Thank you for your preference and for staying with us during your travels to Quito. As a JW hotel, we have the highest standards in service, quality and facilities; just as you mention, our Zumay Health Club is the best spot to...

Menlo Park, California
Reviewed 5 days ago NEW

Hotel is nice, good size rooms, nice workout area and spa. Very good front desk service. The concierge doesn't work on the weekends, sort of strange and did not follow through on a reservation for us. Sort of frustrating. The restaurant service is slow, not all speak English, did not have lots of what they listed.

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Helpful?
Thank Valerie B
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear Valerie B, Thank you for choosing JW Marriott Quito to be part of your travels, we are happy that you enjoyed our Health Club, renovated rooms, quality service, and facilities. We are the only hotel managed directly by our corporate brand, which is great because we follow all certifies standards. Furthermore, our staff loves to go above and beyond...

Avalon Beach, Sydney, Australia
Reviewed 6 days ago NEWvia mobile

Stayed 2 nights prior to our Galapagos cruise. Firstly, avoid room 421, as it's beside the housekeeping service room. You can hear the trolleys rumbling across the timber floor . However, after 2 weeks in Ecuador, we must say that this place has the worst trained staff out of anywhere we have stayed to date. On our first night it...

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Helpful?
1Thank davlynski
Edison R, Quality Corodinator & Manager on Duty at JW Marriott Hotel Quito, responded to this review

Dear Davlynski: Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Please accept our sincere apologies. In Marriott daily we strive to offer excellent services to our guests with the aim of satisfying their needs, however on this occasion...

Reviewed 1 week ago

The hotel staff could not have been more welcoming or helpful, start to finish! Quito is a wonderful city in a beautiful country and the JW Marriott is an amazing addition. We stayed two nights, then went to another city, then returned to Quito for two more nights. The latter stay we upgraded to the Presidential Suite for a little...

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Helpful?
Thank DBbic
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear DBbic, Thank you for your preference, we are so excited to know you stayed at our Presidential Suite! We are so happy that you liked it up there, isn't it beautiful? Plus, the view is just breath taking! Upgrading your stay is always worth it, you get access to our Executive Floor and all of the perks that come...

Cape May, New Jersey
Reviewed 1 week ago via mobile

This Marriott is one of the finest I have visited. There are many good and shopping choices. The fresh flowers are beautifully arranged, and the rooms are large with comfortable bedding and a spacious bathroom. I'd recommend it highly.

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Helpful?
Thank Helen V
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear Helen V, Thank you! As a JW we follow the highest quality and service standards and this is why we have positioned the hotel as the best in the city. We are a full service brand, which means we offer anything you may need during your stay; such as a gym, spa, restaurants, concierge, business center, executive lounge, laundry,...

Katy, Texas
Reviewed 1 week ago via mobile

I'm am on a long business trip to Ecuador and have been staying at the Quito JW Marriott . Great facilities , pool , gym , executive lounge . Excellent friendly staff every where you go . With a smile at 6:00 am in the morning in the gym and another smile for breakfast in the executive lounge or the...

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Helpful?
Thank samehbeh
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear samehbeh, Thank you for staying for such a long time at our hotel, we are more than happy to assist any need you may have. We are glad you have enjoyed your stay so far and that you've made the most out of our facilities such as the gym, which is open from 24 hours for our guests and...

Wheaton, Illinois
Reviewed 1 week ago

Stayed here for 5 days awaiting my permanent residence to be ready. I did not want to leave, From the checkin to check out and virtually everything in between the hotel was 5 star. Breakfast was great with fantastic service. For breakfast they remembered us and even our table selection each day. Health club was great. Business centre very helpful...

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Helpful?
Thank mark s
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear mark s, We didn't wanted you to leave either! Thank you for all your wonderful comments about our staff, breakfast, health club, business center, concierge, and rooms. Our service is our main focus to give our valuable guests the best experience and we are so happy that you felt welcomed and at home. Please visit us again soon, there...

Canton, Ohio
Reviewed 1 week ago

We stayed here for several nights pre-and post Celebrity Galapagos cruise--we could not imagine a better hotel experience. Excellent and prompt communication via email from the concierge arranging a taxi for our late-night arrival at the airport, and help in arranging a trip on the Tren de Los Volcanoes on our free day in Quito. The hotel itself is large...

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Helpful?
Thank blndgenie
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear blndgenie, What a wonderful trip you had when visiting Ecuador! We are so happy that you've shared your experience with us and that you visited our famous Galapagos Islands. It is great that you contacted our concierge prior to your stay, it is always a good idea so that we can assist you in anything you need and we...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Visit Quito, Ecuador in style when you stay in the JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool. ... more   less 

Additional Information about JW Marriott Hotel Quito

Address: Av. Orellana 1172 y Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: $201 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Agoda, Travelocity and Jetsetter so you can book your JW Marriott Hotel Quito reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott
Hotel Style:
#2 Spa Hotel in Quito
#4 Business Hotel in Quito
#4 Family Hotel in Quito
#5 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Quito staff and other travellers.
35 questions
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Downingtown, Pennsylvania
Hilton Head Island, SC, USA
Orlando, Florida
10 months ago

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Questions? Get answers from JW Marriott Hotel Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Terrace Rooms are a nice option.”
 of 5 bubbles MelOshawa, 20 Jan 2017 | Read review
“Reserve room that has executive lounge access included the free breakfast, snacks and light meal at dinner will pay for itself.”
 of 5 bubbles marksX2041ZK, 11 Jan 2017 | Read review
“club access”
 of 5 bubbles nbeck, 2 Jan 2017 | Read review
“Club floor overlooking glass atrium”
 of 5 bubbles donalddaniels, 29 Dec 2016 | Read review
“Rooms on the lobby facing side gives wonderful view of the city”
 of 5 bubbles souravd603, 19 Dec 2016 | Read review
5 of 5
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