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JW Marriott Hotel Quito

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JW Marriott Hotel Quito
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1,488 Reviews from our TripAdvisor Community

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Showing 1,144: English reviews
San Diego, California
Reviewed 4 weeks ago

Most flights arrive around 10pm to midnight....long drive in, but the welcome and vision of a home away from home is the JW Marriott! Room comfortable, duvet has sheet under, welcome cookies and warm reception staff

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Helpful?
Thank kwdestinations
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear kwdestinations, Thank you for all your comments and wonderful review. We are really happy to know that you felt the true JW service and felt at home during your stay. Our associates always go above and beyond to make our guests feel great and our rooms have been renovated to suit our guests' needs in the best way. We...

Lexington, Kentucky
Reviewed 4 weeks ago

We stayed at the JW Marriott for two nights before our Silverseas Galapagos cruise. Everything was excellent. We have stayed at other JW Marriotts and this was similar. Everything was clean and quite. Just what you want when you arrive late at night and depart early. The room had all of the necessary amenities of a high end hotel. Unfortunately,...

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Helpful?
Thank SugarCreek
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear SugarCreek, Thank you for always choosing JW hotels, we appreciate your loyalty. It is great that you visited the Galápagos Islands, aren't they amazing? It is a true paradise! We are glad you enjoyed your stay and that everything was up to your expectations and beyond! Our service and quality are in continous improvement and this is why we...

Springfield, Virginia
Reviewed 4 weeks ago

This is a lovely hotel with bright, airy, well appointed rooms. The staff was very attentive and always available to help you with restaurant recommendations, etc. Taxis into town were readily available ( although they are slightly higher than the local cabs)

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Helpful?
Thank happytotravel24-7
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear happytotravel24-7, It is so great to know that your stay was one of a kind and that you enjoyed your time in Quito! We appreciate all of your comments, it is wonderful that you liked our newly renovated rooms, professional and unique 5 star service, and other facilities such as our restaurants. Thank you for making the most out...

SF
Reviewed 4 weeks ago

Stayed on the club level after getting an upgrade due to Marriott Gold status on the front and back ends of a trip to the Amazon. The hotel is relatively new and is kept immaculately clean and shiny. The rooms are updated with large bathrooms, a separate commode room and a large bathtub and shower. The bathtub comes at the...

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Helpful?
Thank CT94010
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear CT94010, Thank you for such a detailed review and for being a loyal Marriott customer. We are so excited that you enjoyed your trip so much and that you had the time to go to the Amazon. Ecuador is such a beautiful country and its size allows you to get to know many amazing places in short time travels....

Los Angeles, California
Reviewed 21 January 2017 via mobile

We had visited Quito years ago but only a day at a time. By the second day we were there I ended up in the local metropolitan hospital wit splitting head aches nausea and high fever. The charming young Dr Luis said oh my dear you have altitude sickness. They gave me oxygen and an injection for nausea took chest...

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Helpful?
Thank Pookie10000
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear Pookie10000, Thank you for visiting us, we are sorry to know you have high altitude sickness; when you arrive in Quito and you are coming from a low altitude place, you should always be calm during your first day in the city so that you get used to the altitude and can make the most out of your trip....

Oshawa, Ontario
Reviewed 21 January 2017

We loved this hotel. It is modern, bright, clean and they take very good care of you. We were impressed with the staff and the level of service and attention to detail. We stayed twice, at either end of a Galapagos Cruise. Both rooms were very nice and offered king bed, lots of room, a desk, huge bathroom with large...

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Helpful?
Thank MelOshawa
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear MelOshawa, Thank you! We have really enjoyed reading about your stay with us. Did you know we renovated our rooms in June? All of the 257 rooms, hallways, and Executive Floor were completely renewed with a new design that is not only innovative, but it includes special details of Ecuadorean culture, such as the throw rug with a pre-colombian...

Reviewed 21 January 2017

This hotel is one of my favorites in this city. It has great food and service. The workout area and the pool area are very comfortable. The staff from the executive floor and the lobby are always very welcoming.

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Helpful?
Thank chryshpisano
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear chryshpisano, We are so happy to know we are one of your favorite hotels in the city! Thank you for your preference and for staying with us during your travels to Quito. As a JW hotel, we have the highest standards in service, quality and facilities; just as you mention, our Zumay Health Club is the best spot to...

Menlo Park, California
Reviewed 18 January 2017

Hotel is nice, good size rooms, nice workout area and spa. Very good front desk service. The concierge doesn't work on the weekends, sort of strange and did not follow through on a reservation for us. Sort of frustrating. The restaurant service is slow, not all speak English, did not have lots of what they listed.

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Helpful?
Thank Valerie B
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear Valerie B, Thank you for choosing JW Marriott Quito to be part of your travels, we are happy that you enjoyed our Health Club, renovated rooms, quality service, and facilities. We are the only hotel managed directly by our corporate brand, which is great because we follow all certifies standards. Furthermore, our staff loves to go above and beyond...

Avalon Beach, Sydney, Australia
Reviewed 18 January 2017 via mobile

Stayed 2 nights prior to our Galapagos cruise. Firstly, avoid room 421, as it's beside the housekeeping service room. You can hear the trolleys rumbling across the timber floor . However, after 2 weeks in Ecuador, we must say that this place has the worst trained staff out of anywhere we have stayed to date. On our first night it...

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Helpful?
1Thank davlynski
Edison R, Quality Corodinator & Manager on Duty at JW Marriott Hotel Quito, responded to this review

Dear Davlynski: Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Please accept our sincere apologies. In Marriott daily we strive to offer excellent services to our guests with the aim of satisfying their needs, however on this occasion...

Reviewed 16 January 2017

The hotel staff could not have been more welcoming or helpful, start to finish! Quito is a wonderful city in a beautiful country and the JW Marriott is an amazing addition. We stayed two nights, then went to another city, then returned to Quito for two more nights. The latter stay we upgraded to the Presidential Suite for a little...

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Helpful?
Thank DBbic
Belen U, Marketing Senior Supervisor at JW Marriott Hotel Quito, responded to this review

Dear DBbic, Thank you for your preference, we are so excited to know you stayed at our Presidential Suite! We are so happy that you liked it up there, isn't it beautiful? Plus, the view is just breath taking! Upgrading your stay is always worth it, you get access to our Executive Floor and all of the perks that come...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Visit Quito, Ecuador in style when you stay in the JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool. ... more   less 

Additional Information about JW Marriott Hotel Quito

Address: Av. Orellana 1172 y Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: $235 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Agoda and Jetsetter so you can book your JW Marriott Hotel Quito reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott
Hotel Style:
#2 Spa Hotel in Quito
#4 Business Hotel in Quito
#4 Family Hotel in Quito
#5 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Quito staff and other travellers.
41 questions
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Downingtown, Pennsylvania
Hilton Head Island, SC, USA
Orlando, Florida
over a year ago
Lima, Peru

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Questions? Get answers from JW Marriott Hotel Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request mountain view on high floor.”
  • Outside our window.
 of 5 bubbles DrJeffNY, 22 Feb 2017 | Read review
“Mid-range to luxury type rooms in this exquisite hotel.”
 of 5 bubbles sheilazanis, 21 Feb 2017 | Read review
“dont get view overlooking car park”
 of 5 bubbles davidlurg, 20 Feb 2017 | Read review
“View of the nice pool is a plus.”
 of 5 bubbles 3opinionnow, 19 Feb 2017 | Read review
“Rooms facing south get more of the vast city view! Good stuff”
 of 5 bubbles Derekanddoc, 13 Feb 2017 | Read review
5 of 5