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Sheraton Quito

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Traveller (242)
Room & Suite (102)
Dining (22)

About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
Property amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Spa
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Shuttle Bus Service
Wheelchair Access
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Business
Family
HOTEL CLASS
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Hotel deals
1,414Reviews
311Photos
10Q+A
79Room tips
Traveller rating
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  • 348
  • 58
  • 23
  • 10
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Popular mentions
Pleasant and helpful staff, well appointed rooms, good breakfast. Close to a shopping mall on a busy street. Not close to the old center of Quito or the airport. I thought that the $25 fare was expensive for transfers but it took almost an hour, at midnight, so without traffic.
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Overall, this is a solid hotel. The location is excellent in a high-end/safe neighborhood with plenty of shopping, cafes, restaurants, nightlife within easy walking distance. There are also several beautiful parks nearby. The staff is very friendly and helpful, but where this
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Response from sheUIO, Manager at Sheraton Quito
Responded 2 weeks ago
Dear RobbieNYC, I would like to thank you for your comments and for bringing this to our attention.I can guarantee that we are reviewing this information in order improve our elite members recognition to prevent this from ever happening again. We cordially invite you to an upcoming stay with us to provide the quality service you deserve. Best regards, Michel Thorin General Manager
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It was a delightful stay. The facility is open and airy, and the atmosphere inviting. The staff are attentive and caring, the rooms exceptionally well appointed, with all the amenities needed for a comfortable stay. The hotel restaurant has excellent cuisine. All in all an
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Review collected in partnership with this hotel
Response from sheUIO, Manager at Sheraton Quito
Responded 2 weeks ago
Dear Carol D Thank for writing this amazing review about our hotel. It's great to read that you had a fantastic experience and that you felt the warmth of our service and enjoyed everything our hotel has to offer. For our team is very important to know that we met your expectations and that you recommend us as to every traveler that comes to Quito. We certainly hope to see you back again on your next visit to Quito! Warm regards, Michel Thorin General Manager
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Only had to use 25,000 Marriott Rewards points for each night. Got upgraded to a two room suite. Our 24 year old daughter had a separate bedroom instead of a rollaway bed. Great central location with plenty of good restaurants within walking distance.
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Review collected in partnership with this hotel
Response from sheUIO, Manager at Sheraton Quito
Responded 2 weeks ago
Dear DayTrip769695, Greetings from Sheraton Quito Hotel. We would like to thank you for this feedback and for your preference to our brand. Your opinion certainly assist us through our continuously process of improvement. We are happy that you have enjoyed comfortably with your family. Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice. Looking forward to host you soon. Warm regards, Michel Thorin General Manager
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I’ve been using this hotel for over 15 years but I can see now a fast deterioration of the service quality starting with the reception at checkin and checkout to house keeping and restaurant... Even though I’m an Gold Elite member, no recognition what so ever was given at
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Response from sheUIO, Manager at Sheraton Quito
Responded 2 Jan 2019
Dear mfam1000, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. We want to thank you in advance for your kind patience and understanding, trusting that similar incidents will not be repeated in the future, since we will be taking corrective measures. We would like to have more information from you to be able to give the missing points that you have mentioned. It is our desire that you very kindly allow us a second chance. We hope that, in your next visit to our hotel, you can perceive that we have improved. Kind Regards, Michel Thorin General Manager
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Shuttle to/from airport are available
0 votes
Dear connie j, Quality Assurance Manager We have transportation to the airport with a fee. If you wish to coordinate it you can contact us anytime o request it at your arrival. Best regards, Carolina Vera B.
0 votes
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Dear mkeklund12, The main stop is about one block away from the hotel. Have a nice day! Carolina Vera Quality Assurance Manager
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Good morning, Yes, depending on your arrival time we may charge for an early check in. You can contact us for more information. Have a nice day! Carolina Vera Quality Assurance Manager
0 votes
Hi, do you have a pool?
Good morning, No, we don't have a pool. We do have a jacuzzi, sauna and steam room in our Sheraton Fitness Center. Regards, Sheraton Quito
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12
"Safe and comfortable"
"Views weren't on the top of our list. Not having one was no problem"
"Blackout blinds in the rooms"
"Not really a family type hotel. Ideal for business travellers"
"On the 10th floor there is breakfast and then food, beer and wine available just about all day, plus a living room with a fireplace and TV."
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PRICE RANGE
US$144 - US$267 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton quito hotel quitofour points quitoquito four pointsquito sheraton
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
170
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