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Sheraton Quito

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$259*
US$250*
US$259*
US$250*
US$259*
US$250*
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Sheraton Quito
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921 Reviews from our TripAdvisor Community

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Showing 406: English reviews
South Carolina
Reviewed 2 weeks ago

The Sheraton Hotel in Quito is, by and large, and excellent hotel providing a very good guest experience. The staff is superbly friendly and helpful. They consistently seem happy to accommodate a request, provide requested advice, and make the guest experience very positive. The rooms are quite nice and roomy, very modern (e.g., with lots of plugs for charging devices,...

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Helpful?
Thank GlobalNomadTCK
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear GlobalNomadTCK, Thank you for rating us and for your detail comments. It's great reading that you enjoyed your stay and our service; however we apologize for any misunderstanding about the benefits of your Marriott Rewards status, we assure you that our Front Desk Manager is following up on this to take corrective measures. Also we are proud to say...

Colorado Springs, Colorado
Reviewed 2 weeks ago

Service was excellent and the room was very clean. The location of this hotel is one of best parts of Quito, in the northern part of the city near Carolina Park. Lots of great restaurants within walking distance and the nicest mall in the city is right across the street.

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Thank Curt C
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Curt C, Thank you for rating us and for leaving your kind comments about your recent stay at Sheraton Quito. It is a real satisfaction to read that you had an excellent stay and that you got to see all the wonderful things our city has to offer. We look forward to your next stay! Warm regards, Michel Thorin...

Minneapolis, United States
Reviewed 2 weeks ago

We enjoyed our stay at the Sheraton in Quito. The service was great. Friendly staff with a helpful and happy attitude. A little noise carried through corridor walls when folks arrived on late night flights.

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Thank Alex W
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Alex W, Thank you for your review and for letting us know a little more about your recent stay. It's a real pleasure to read that you enjoyed your stay and that our associates made you feel welcomed during your time with us. We hope you visit us again very soon! Warm regards, Michel Thorin General Manager

Reviewed 2 weeks ago via mobile

You will not find a greater group of hospitality professionals anywhere. This is a well run hotel with EXTREME focus on customer service. Staff is multi-lingual and will make you feel safe and welcome. Rooms are comfortable and efficient. I am a fan.

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Helpful?
Thank Frank L
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Frank L, It's amazing to receive your review and to read that you had an outstanding stay thanks to the service provided by our associates. We are very happy to see that you've become a fan of Sheraton Quito and we look forward to your next stay. Warm regards, Michel Thorin General Manager

Guayaquil, Ecuador
Reviewed 2 weeks ago

We have stayed here several times. Solo, with my wife, and with all my family too. Is always a good option. Great service. The breakfast buffett is really good in quantity and quality. Many times we had an upgrade to the suites, are very comfortable. Location is great.

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Helpful?
Thank FaustoAlvarez
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear FaustoAlvarez, Thank you for your review and for your loyalty to Sheraton Quito. It's great to read your comments and see that you have stayed here several times and always enjoy our service and everything our hotel has to offer. We hope to see you again and your family very soon! Warm regards, Michel Thorin General Manager

Miami Beach, Florida
Reviewed 3 weeks ago

No Complaints, everything was very good. Have always liked the hotel, its' service and the location. Everywhere in the hotel, even the cleaning staff knew my name at first sight. I thought that was a very nice detail. Only suggestion, towels could use some softener....

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Helpful?
Thank Nicolas E
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Nicolas E, Thank you for your review and for sharing your experience at Sheraton Quito. It's great to see that you've always liked our hotel because of its service and location; we would like to thank you for your suggestions as well, as they help us to improve our services and continue to deliver our guests with memorable experiences....

West Hartford, Connecticut
Reviewed 5 weeks ago

Great hotel and great staff - everyone was very friendly and helpful with cabs and anything else we needed. I highly recommend the Quito Sheraton. The location of the hotel is great. I would definitely stay again!

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Helpful?
Thank Timothy L
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Timothy L, It's great to read your comments and to see that we achieved our goal of making your stay memorable. Thank you for sharing this with us and for recommending Sheraton Quito for its location and service. We look forward to your next stay. Warm regards, Michel Thorin General Manager

Hyderabad, India
Reviewed 17 April 2017

I checked-in into Hotel apartment, which has awesome view, can see Quicentro mall, Pichincha mountain and city view from my 11th floor. Hotel staff is too good and deliver the job done in well acceptable time. Very easy accessible to metro bus which is behind the hotel. Except Swimming pool it has every thing in it :-)

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Thank Sujaipal
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Sujaipal, Thank you for sharing your experience at Sheraton Quito. It is a real pleasure to read your comments and to see that you really enjoyed everything the hotel offered you and that you consider us the Best hotel in the city. We look forward to your next stay! Warm regards, Michel Thorin General Manager

Atlanta, Georgia
Reviewed 14 April 2017

We were directed to this Sheraton by Delta when our flight was cancelled. Our group could not have asked for a better hotle to stay in while waiting to be rescheduled back to the States. The entire staff was always courteous and professional. The staff at the front desk was always willing to help with communications with Delta and provided...

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Helpful?
Thank ruthhW9047PH
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear ruthhW9047PH, We are happy to receive your comments and see that although your stay was not planned, you enjoyed being here while the airline rescheduled your flight. Thank you for letting us know that everything was excellent and that our associates made you have a memorable stay. Comments like yours motivate us to continue providing a service of excellence....

Caracas, Venezuela
Reviewed 8 April 2017

The staff brought a dessert in the evening to the room. I politely declined as I did not eat cake. 30 minutes later they had brought a fruit salad for me. These little details it is what wins me over.

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Thank alexrengel
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear alexrengel, We are very pleased to read your comments and see that the service and details provided by our associates made your stay memorable. We look forward to your next stay! Warm regards, Michel Thorin General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Babysitting

Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: $245 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points
Hotel Style:
#2 Business Hotel in Quito
#3 Luxury Hotel in Quito
#12 Romantic Hotel in Quito
#17 Family Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Quito staff and other travellers.
9 questions
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San Francisco, California
Loveland, Colorado
La Mirada, California
3 months ago
New York City, New York
4 months ago

See all questions (9)

Questions? Get answers from Sheraton Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor. Mountain view.”
FaustoAlvarez, 4 May 2017 | Read review
“Top floors are always quieter”
Fredito67, 15 Feb 2017 | Read review
“Higher the better. We were on 4th floor and still had a view”
FluffyToronto, 11 Feb 2017 | Read review
“Higher floors offer better views.”
MateoExplorador, 25 Jan 2017 | Read review
“SPG members get nice rooms.”
none006, 13 Nov 2016 | Read review
5 of 5
Orbitz.com
US$250* /night
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Expedia.comUS$250
PricelineUS$250
CancelonUS$259
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*Disclaimer
Prices are for 1 room, 2 adults
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