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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewsbritish embassynice garden areawelcoming and helpful staffold townintrepid toureggssimple hotelhotel is cleantaxi farequiet streetten minute walkvery pleasant stayplaza fochhot waterthe hotel staffreception areahome from home
This hotel is clean, quaint and centrally located. The highlight, however, was the folks who worked here. The staff at the front desk could not have been friendlier or more helpful. I was traveling alone with my seven year old, and they made us both...More
Thank Dianna D
Response from miriam25, Manager at Hotel La CartujaResponded 3 weeks ago
Dear guest,
This feedback inspires all of us to keep working even harder to do even better.
If you come to Quito again you know where we are, all the best
Hotel Cartuja was a very comfortable, friendly hotel. Our room was very spacious, with a beautiful big fireplace and an eye catching charcoal portrait. The bed was very comfortable and spotlessly clean. Bathroom was perfect and very clean. Breakfast was lovely, my only comment here...More
Thank aidghaidgh
Response from miriam25, Manager at Hotel La CartujaResponded 19 March 2018
Dear guest,
Thank you for your feedback, we are glad you had a great experience with us we will check about the sausages or bacon with the breakfast.
So next time you come to Quito, you know where we are
This hotel, about 20 minutes walk from Quito's old town, is delightful. It oozes charm, the local staff are friendly and helpful with basic English. The rooms are a good seize and clean, some facing a garden courtyard, others upstairs with views of the courtyard...More
Thank sallykj
Response from miriam25, Manager at Hotel La CartujaResponded 25 February 2018
Dear guest,
We appreciate you took the time to tell us how we are doing, this is an opportunity to improve our service, the receptionists are taking English class to improve the Inglish
Nice cozy hotel. Staff are beyond courteous and efficient. The breakfast is good and homemade. Actually you are served as you choose what you feel like eating. It is set on a building that used to be am Embassy, Really enjoyed my stay there.
Thank Carla M
Response from miriam25, Manager at Hotel La CartujaResponded 25 February 2018
Dear guess,
We are happy to hear that you had a great stay with us, I hope to see you in the near future, you know where we are
a nice little hotel with very good breakfast near the foch plaza where you find many places to relax with friendly people in the reception area help you in everything one thing I do not like when my roommate asked the cleaning person I helped...More
Thank kate72402
Response from miriam25, Manager at Hotel La CartujaResponded 10 February 2018
Dear guest,
Thank you for your comments, we really appreciate this, we are always looking to improve our services and we use this feedback to do it.
We have investigated our 2 waitresses and looks like there was a miscommunication, unfortunately, they do not speak...More