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Hotel Los Balcones

Travellers' Choice award winner
#4 of 58 Hotels in Cuenca
GreenLeadersPlatinum level
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Hotel Los Balcones
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406 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Cape Cod, Massachusetts
Reviewed 19 March 2015

Charming hotel with a very pleasant, helpful staff. Our room was small but comfortable, with a sitting area right outside our door. We enjoyed a decious dinner of fresh fish and shrimp in the dining room.. We would return.

Review collected in partnership with this hotel
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Helpful?
Thank Robert W
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Robert. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

Vancouver,B.C.
Reviewed 18 March 2015

not the best spot in Quenca lots of pollution with several bus routs going right by your room and right into it.The maids did very little,the shower was only 5 ft. 10inches high and i am 6ft.3in. u figure it out.we went to get toilet paper at 7am and there was nobody at the front desk and no answer on...

Review collected in partnership with this hotel
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Thank Barbie022
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review
Google Translation

Estimada Huésped. . Quisiera agradecerle su valoración incluida en nuestro cuestionario. Lamentamos que la logística de la habitación no haya...

Atlanta, Georgia
Reviewed 14 March 2015

The Hotel Los Balcones, was absolutely best experience while traveling in Ecuador for 27 days; February 2015. I can't say enough good things about the charm and warmth of this beautiful Hotel and outstanding staff; that never ceased to amaze me. Actually , I stayed here twice in February; traveling to Vilcabamba and returning to stay another night and pick...

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1Thank DONNA B
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Donna. In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Tirana, Albania
Reviewed 12 March 2015

Well located hotel with lovely rooms and very nice service. A nice place to visit the old Cuenca and also a good place to organize the short visits around. Beautiful trip in Inga Pirga was assisted by the very helpful Hotel staff.

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Helpful?
Thank Entela2013
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Guest . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again....

Brooklyn, New York
Reviewed 8 March 2015 via mobile

This is a very beautiful hotel with a great location in the heart of Cuenca. Our room was very nice, had a great view. Friendly and helpful staff, and a great value! Would certainly return. Exceeded expectations.

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Helpful?
Thank dzingmond
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Guest. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

Louisville
Reviewed 23 February 2015

Los Balcones is a lovely old home transformed into a well appointed, comfortable small hotel in Cuenca. The service is excellent, the included breakfast tasty and hearty. We enjoyed the hotel's restaurant where we enjoyed some of the best meals that we had in Ecuador. We were four friends traveling together who had just returned from the Galapagos. While there...

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1Thank BirdchaserLouisville
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Guest . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again....

Beaver, PA
Reviewed 14 February 2015

After my flight from Quito was delayed for nine hours, and my tour company had no one meet me at the airport, I took a cab to this hotel...and immediately felt taken care of. The staff was just superb - friendly, helpful, accommodating, understanding. They went out of their way to reestablish my tour details. They got me to my...

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1Thank mockx3
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Michael. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best...

Reviewed 5 February 2015

Staffed almost exclusively by handsome young men, and one or two spoke some English. They put us on the 3rd floor, but on observing my husband's cane and limp, moved us down a floor to a corner balcony above the people of Cuenca going about their day! Close to Mercado 9 de Octubre. Luxury shower and memory foam beds with...

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Helpful?
Thank Petie42839
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Guest. In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Dania Beach, Florida
Reviewed 1 February 2015

Our party of 6 stayed here after a trip to the Galapagos. It is a 100+ year old building, restored to 12 hotel rooms with adjacent apartments. The service is tremendous and the restored building is beautiful. Great location close to the center of old Cuenca. Breakfast is included and was more than sufficient. They would prepare eggs and other...

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Helpful?
Thank JackM62
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Jack . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again....

Reviewed 31 January 2015

We arrived earlier to Cuenca than planned and had booked almost last minute for two nights. It was a bit of a rough start as they did not have our room available--the guest hadn't checked out and was actually lost and injured in the national park. The staff, lead by Henri were exceptional how they found us another place for...

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Helpful?
Thank Erik B
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Erik . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Los Balcones Hotel is located in the center of Cuenca, to 10 minutes of Mariscal Lamar Airport.Our rooms are designed with fine details, each different and equipped with the requerments os a first-class hotel in a unique colonial setting.Sole Mio works in the central courtyard of the Hotel Boutique Los Balcones, which highlights the magnificent decor and atmosphere. The restaurant combines traditional Ecuadorian culinary trends with finest Italian cuisine, thus providing unique flavors. With ingredients imported and region, always emphasizing the sublime in our menu to the taste of our customers... ... more   less 

Additional Information about Hotel Los Balcones

Address: Presidente Borrero 12-08 y Gaspar Sangurima esquina, Cuenca 010150, Ecuador
Region: Ecuador > Azuay Province > Cuenca
Price Range: $94 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Los Balcones 3.5*
Number of rooms: 16
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Travelocity so you can book your Hotel Los Balcones reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Green Hotel in Cuenca
#3 Romantic Hotel in Cuenca
#4 Family Hotel in Cuenca
#4 Business Hotel in Cuenca
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Los Balcones staff and other travellers.
3 questions
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Questions? Get answers from Hotel Los Balcones staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to choose a room with a balcony in the upper floors. The view is truly amazing.”
  • Morning view from the room
  • View of the sunset from the balcony.
 of 5 bubbles GabbiSanReq, 16 Jan 2017 | Read review
“We had a room that faced away from the street. No balcony, but better for noise.”
 of 5 bubbles Laura_Travels196, 15 Jan 2017 | Read review
“Try to avoid staying in the new wing unless you need extra room (and beds) for children.”
 of 5 bubbles jinjup, 7 Dec 2016 | Read review
“Upper floors and balcony!”
 of 5 bubbles Jessensjourney, 21 Aug 2016 | Read review
“No elevators, most rooms are on the second level.”
 of 5 bubbles mpre53, 25 Jul 2016 | Read review
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