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All reviewseggshistoric propertyyogurtthe ownerconverted colonialold towngreat central locationhotel is locatedits charmthree blocksparque calderonthe main squarewalking distancewould highly recommend this hotellimited spanishstaff went out of their waybreakfast was delicious
First we were intrigued about our reservation being our first time to Cuenca, but as we arrived, front desk service had our reservation ready when we arrived. Our room was very good, and accommodating for our 4-member family. Included breakfast portions were a little short,...More
The hotel was clean, quaint, and beautiful! The staff was superb and spoke English. Breakfast was included and was good. Located central to many attractions and great restaurants! We went to a delicious Italian restaurant and upstairs was the Jazz society where they had live...More
I booked this hotel because it was around the corner from the Yanapuma language school. I strongly recommend both Yanapuma and Casa San Rafael. Casa San Rafael is like staying in a museum of colonial artifacts. There are equally good locations in the center, but...More
I am so happy i chose Casa San Rafael thanks to the other lovely and accurate reviews of this beautiful and utterly charming,cozy small boutique hotel.
Its hard to believe anyone would write a negative review???
Very tastefully decorated and elegant too.
It was like...More
The hotel was "quaint" however our rooms did not have any windows.
I still would have enjoyed my stay had not somebody stolen my Kindle out of
my backpack while I was taking a walk through Cuenca.
My backpack was in my room but unlocked...More
Thank Claudia S
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded 3 weeks ago
Dear Ms. Claudia,
Unfortunately, a formal written complaint was never reported on the exact date of the incident
For us, the comfortability and security of our customers is vital and our main priority. Hence, we provide several ways to secure your belongings such as the...More