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Hotel Boutique Santa Lucia

Travellers' Choice award winner
#8 of 60 Hotels in Cuenca
GreenLeadersGold level
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Hotel Boutique Santa Lucia
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371 Reviews from our TripAdvisor Community

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Showing 238: English reviews
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McLean, Virginia
Reviewed yesterday NEWvia mobile

Located in the heart of historic downtown Cuenca this renovated grand home has the feel and look of a time gone by with a touch of modernity. The room was spacious but fairly noisy maybe management could invest in sound proof equipment. The brightest stars of this boutique hotel go to the dedicated staff who take a great deal of...

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Helpful?
Thank Marc O
Falmouth, United Kingdom
Reviewed 3 days ago NEW

Interesting, attractive old building. Spacious well equipped room and bathroom. (no view) Good location, friendly staff. One unfriendly evening waiter in La Placita restaurant was reported by our guide, and, we were told, would be 'dealt with'.

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Helpful?
Thank Myfi123
Raul J, Director de Relaciones Públicas at Hotel Boutique Santa Lucia, responded to this review

Dear Myfi123 Dear guest, Thank you very much for your kind comment. We are very glad to hear that you felt at home with us and that you were served well by our team. We are looking forward to having you with us soon again! Best regards, PP. RR Santa Lucía Hotel

Bristol, United Kingdom
Reviewed 1 week ago via mobile

The hotel has a lovely feel about as you enter into the colonial courtyard which is covered and set out as a restaurant. Our bedroom was a little dated, very small and the bathroom in significant need of renovation and looks scruffy with very small bath towels. We have been travelling throughout South America staying in similar boutique hotels and...

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Helpful?
Thank Stuart M
Raul J, Director de Relaciones Públicas at Hotel Boutique Santa Lucia, responded to this review

Dear Stuart M , Thank you very much for sharing your experiences at Santa Lucia Hotel. We are really sorry that your expectation were not surpassed during your stay with us . I will immediately verify your comment regarding the Housekkeping/maintenance inside the hotel in order to improve it. Once again, thank you for staying with us and I hope...

Bristol, United Kingdom
Reviewed 1 week ago via mobile

We stayed for two nights in this beautifully restored colonial house. The room we had was a standard room, sadly it was fairly dark as it was on the second floor and facing the courtyard, it also had a tiny double bed but it was comfortable. Breakfast in the white washed restaurant facing the street was average - set amount...

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Helpful?
Thank Carly M
Raul J, Director de Relaciones Públicas at Hotel Boutique Santa Lucia, responded to this review

Dear Carly: Thank you for sharing your positive coments of Santa Lucia Hotel. I hope we will have the privilege of welcoming you back again. Thanks Best wishes, RRPP Santa Lucia Hotel

Reviewed 3 weeks ago via mobile

We stayed 4 nights at the Santa Lucia Hotel when we were visiting our son who is studying in Cuenca for the spring semester. We stayed in room 204, the room was spacious and clean. The breakfast every morning was very good. The staff of the Hotel were very friendly and accommodating. Santa Lucia is located in the middle of...

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Helpful?
Thank Scott P
Raul J, Director de Relaciones Públicas at Hotel Boutique Santa Lucia, responded to this review

Dear Guest: Thank you very much for your kind comment. We are very glad to hear that you felt at home with us and that you were served well by our team. We are looking forward to having you with us soon again! Best regards, PP.RR Santa Lucía Hotel https://www.tripadvisor.co/ShowUserReviews-g294309-d477496-r464627617-Hotel_Boutique_Santa_Lucia-Cuenca_Azuay_Province.html#

minnetonkatours
Reviewed 3 weeks ago

This hotel was quaint and pretty. Clean and comfortable. The food was quite good, and the breakfast (included) was great!! The rooms (ours) were a bit dark but otherwise, quite comfortable. Very good location for walking the city. Safe too.

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Helpful?
Thank Sue C
Raul J, Director de Relaciones Públicas at Hotel Boutique Santa Lucia, responded to this review

Dear. Sue C: Thank you very much for your kind comment. We are very glad to hear that you felt at home with us and that you were served well by our team. We are looking forward to having you with us soon again! Best regards, PP.RR Santa Lucía Hotel

St. Catharines, Canada
Reviewed 11 January 2017

We spent three days at the hotel in suite 211. We loved our stay. The room (and hotel) was very nice and super clean. The staff were extremely helpful and went beyond to help is deal with a few problems. It is very close to all the activities. We highly recomment this hotel and would return anytime! The restaurant served...

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1Thank Fancypaw
Management response:

Dear guest, Receive a cordial greeting. Thank you very much for your kind comment. We are very glad to hear that you felt at home with us and that you were served well by our team. We are looking forward to having you with us soon again! Best regards, Santa Lucía Hotel Team

Reviewed 6 January 2017 via mobile

The hotel is very well situated in the center of cuenca , the rooms are cozy , and the food is spectacular !!! All the shoes , internacional and local dishes (they have 2 menus ) we often go to cuenca but don't always stay at the hotel when we go with or children as it is pricey . But...

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Thank Alexia C
Management response:

Dear Guest, Hearing such nice comments about our Hotel makes us proud. We will forward your words also to our staff. Without a good team it would not work to satisfy our guests. We hope to see you soon. Best Regards, Santa Luía Hotel Team

Madison, Mississippi
Reviewed 31 December 2016

The Hotel Santa Lucia is a quaint colonial-style hotel in the heart of Cuenca, a city famous for its colonial-style architecture. The room was spacious and attractive and the staff very accommodating. Breakfast is included with the room, with a limited menu based on eggs and a small fruit plate.

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Helpful?
Thank Stephen R
Management response:

Dear Guest, Thank you for your statement. We really appreciate the nice words. We would be glad if you could stay with us for a longer time in the near future! Best Regards, Santa Lucía Hotel Team

Guayaquil, Ecuador
Reviewed 18 December 2016

…in the middle of it is where the Hotel Santa Lucía is located. Over the 2+ years we’ve lived in Ecuador, my wife and I have traveled to Cuenca over a half-dozen times. We’ve stayed at a variety of different hotels, but Santa Lucía is shaping up as our favorite. There are more elegant options available, but Santa Lucía’s location,...

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2Thank doresco

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Babysitting
Official Description (provided by the hotel)
Beautiful colonial hotel located in the center of Cuenca. Just two street blocks from the central park, it has twenty exquisite decorated rooms. Each room is different from each other and they have all the comfort of a modern style room. Inside the hotel there are two restaurants considered two of the best restaurants of the city. The first one is named Bacus Caf., and it serves a modern Ecuadorian cuisine Nouve style. The second one is a Trattoria named Novecento. It is considered the best Trattoria of the whole country. ... more   less 

Additional Information about Hotel Boutique Santa Lucia

Address: Presidente Borrero 8-44 y Mariscal Sucre, Cuenca 010150, Ecuador
Region: Ecuador > Azuay Province > Cuenca
Price Range: $164 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Boutique Santa Lucia 4*
Number of rooms: 20
Reservation Options:
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Also Known As:
Santa Lucia Hotel
Hotel Style:
#2 Green Hotel in Cuenca
#4 Luxury Hotel in Cuenca
#6 Family Hotel in Cuenca
#6 Business Hotel in Cuenca
#9 Romantic Hotel in Cuenca
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Boutique Santa Lucia staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask not to be on third floor. A bit of a hike.”
 of 5 bubbles minnetonkatours, 1 Mar 2017 | Read review
“ask for a room on the 2nd floor”
  • decor
  • room to relax or read
 of 5 bubbles Fancypaw, 11 Jan 2017 | Read review
“We've always been given rooms on the third floor. The maid station is just around the corner and you can hear the staff in the wee hours.”
 of 5 bubbles doresco, 17 Dec 2016 | Read review
“away from the street is best. rooms higher can have less noise, and the lobby is comfortable for working on computer”
 of 5 bubbles WJD_CO, 9 Sep 2016 | Read review
“I asked for a quiet room in my reservation. So, I am in a hallway; not the interior courtyard.”
 of 5 bubbles parisflygirl, 8 Sep 2016 | Read review
5 of 5