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Sonesta Hotel Cusco

3,527 reviews
#15 of 172 Hotels in Cusco
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Traveller (705)
Room & Suite (402)
Dining (101)
Overview
  • Excellent72%
  • Very good23%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“great hotel”(69 reviews)
“machu picchu”(68 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
4.0 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,527)Write a Review
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All reviewsgreat hotelhandicraft marketmachu picchubreakfast buffetthe main squareel solmodern hotelno air conditioningrecommend this hotelcoca teatrain stationhigh altitudeinca trailfew blocksaltitude sicknesssacred valleyplaza de armas
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91 - 95 of 913 reviews
Reviewed 28 October 2017

Would highly recommend this hotel. We ordered Japanese food at the bar & it was outstanding!!! Sadly I only had a few hours at the hotel - late arrival, early departure for which the Sonesta is perfect as its only 10 minutes from the airport...More

Review collected in partnership with this hotel
Thank TEdav
Response from QAM-SHCusco, Manager at Sonesta Hotel CuscoResponded 3 November 2017

Dear guest, We are pleased to know that you had an excellent stay. For us it is very important to have met your expectations, we are sure that every detail is the product of great teamwork by our staff. Thank you very much for your...More

Reviewed 26 October 2017

The Sonesta is a clean modern hotel near the heart of the Cusco's Historic and Business District. What really sets it apart however is the fantastic service by all involved. Even when the rare issue did occur the staff was quick to work out a...More

Review collected in partnership with this hotel
Thank davidla917
Response from QAM-SHCusco, Manager at Sonesta Hotel CuscoResponded 3 November 2017

Dear guest, We are pleased to know that you had an excellent stay. For us it is very important to have met your expectations, we are sure that every detail is the product of great teamwork by our staff. Thank you very much for your...More

Reviewed 23 October 2017

We picked Sonesta Hotel on the internet, mainly as it looked comfortable and the price was reasonable, only to discover, in addition, that the food was great, and the staff very helpful. The location was also very convenient.More

Review collected in partnership with this hotel
Thank karynlouisec
Response from QAM-SHCusco, Manager at Sonesta Hotel CuscoResponded 25 October 2017

Dear Guest, We are very grateful for your comments. For each of the members of Sonesta Cusco, their total satisfaction is important and as such, allowing us to fulfill the most important mission: their memorable experience. Thank you very much for everything, it will be...More

Reviewed 18 October 2017

We stayed here as part of a tour group, and I know our guide's reputation helped, but even without that the staff were superbly helpful, friendly and professional. In particular, the woman who helped as concierge late on a Saturday after a 12 hour day,...More

Thank poptoad
Response from QAM-SHCusco, Manager at Sonesta Hotel CuscoResponded 25 October 2017

Dear Guest, Thanks for giving us your kind words; fills us with joy to know that your stay at our hotel was your total satisfaction. All the services we provide is always thinking of you, our dear guests. For us it would be an honor...More

Reviewed 18 October 2017

Check-in: our flight arrived at 7am, and check-in is usually at 12noon...but they got our rooms ready for us right away and let us check-in, only had to wait 30 mins, not too bad! And the shuttle was arranged to pick us up and drop...More

Thank Erika R
Response from QAM-SHCusco, Manager at Sonesta Hotel CuscoResponded 25 October 2017

Dear guest, We are very grateful for your comments. For each of the members of Sonesta Cusco, their total satisfaction is important and as such, allowing us to fulfill the most important mission: their memorable experience. Thank you very much for everything, it will be...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Airport Transportation
Breakfast included
Dry Cleaning
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$91 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cusco
#9 Family Hotel in Cusco
#9 Luxury Hotel in Cusco
#18 Romantic Hotel in Cusco
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$91 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cusco
#9 Family Hotel in Cusco
#9 Luxury Hotel in Cusco
#18 Romantic Hotel in Cusco
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (705)
Room & Suite (402)
Dining (101)
Amenities (51)
Family and Play Areas (8)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
weehawks
29 January 2018|
AnswerShow all 5 answers
Response from Gustavo P | Property representative |
Dear Guest, Effectively we have this service, which must coordinate in advance of your arrival so we can have the necessary information, so the transfer to the airport must coordinate with the reception area, who will... More
0
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Karen I
28 November 2017|
AnswerShow all 5 answers
Response from poptoad | Reviewed this property |
I just checked their website and they have "servicios lavanderia" which would be laundry...
1
Vote
aparboo
11 November 2017|
AnswerShow all 5 answers
Response from Gustavo P | Property representative |
Dear Guest, Our number for contact : 51-084 - 581200
0
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Room Tips
"I do not know which rooms are quieter but the ones facing Avenue del Sol can be very noisy if you want to..."
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"Corner room was good size"
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"6th floor was very quiet, good quality sleep."
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"Tip; find another hotel that respects you and your $$."
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