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Belmond Sanctuary Lodge

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Traveller (1485)
Room & Suite (387)
Dining (154)
Overview
Hotel website
Carretera Hiram Bingham Km 7.5 Aguas Calientes, Machu Picchu 5184 Peru See on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
5 Star accommodation
Additional information
Visit Hotel Website
Offers from Belmond Sanctuary Lodge
Special Offer: Journey to Machu Picchu
Hotel deals
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Reviews (2,352)
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1,888 results
Traveller rating
1,225
422
163
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LanguageEnglish
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1,225
422
163
51
27
Show reviews that mention
All reviewsentrance to machu picchusun gateaguas calientesonce in a lifetimeentrance gatehiram binghamrooms are smalllocation location locationorient expresshot tubminute bus rideday tripperspisco tastingwatch the sunriseorchid gardennext morningorchid walk
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1 - 5 of 1,888 reviews
Reviewed yesterday

We were so disappointed by our stay at the Sanctuary. Upon our arrival, we were greeted by a trainee at the front desk who was cordial but not very customer service oriented--because we had arrived on the bus before the 2 pm check in time,...More

Thank emmajane7
Response from belmond_hotels_peru, Gerente at Belmond Sanctuary LodgeResponded yesterday

Dear Mrs Emmajane7, Thank you for genuinely bringing your comments to our attention. We understand that you were not satisfied with our service and inevitably that means that we failed in accomplishing our main goal. I reiterate our permanent commitment in keeping on with all...More

Reviewed 2 days ago via mobile

We did not feel comfortable here from the first moment we arrived. Slow Checkin and room was not available. Miraculously when we complained we could get the room. Small rooms for a 5 star place. No view. Bordering directly on the unattractive bus station. Not...More

Thank Fritz101981
Response from belmond_hotels_peru, Gerente at Belmond Sanctuary LodgeResponded yesterday

Dear Mr Fritz101981, As we pride ourselves on creating a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay, I would like to extend our most sincere apologies if your room did not match your expectations....More

Reviewed 4 days ago

The Belmond Sanctuary Lodge is the only hotel located at the summit of Machu Picchu. The hotel is a small property with just 31 rooms wedged in at the top of the bus road that takes tourists to the entrance of the site and right...More

1  Thank Tanagan
Response from belmond_hotels_peru, Gerente at Belmond Sanctuary LodgeResponded yesterday

Dear Mr Tanagan, Thank you very much for sharing this information with us!! We are very proud of our property, our people and our location! We are glad that you had great experiences with us during your stay: WE really appreciate your good comments regarding...More

Reviewed 6 days ago via mobile

Had the best time staying here! The hotel is beautiful and only about an hour from Macchu Picchu. I loved the showers that overlook the river. Came here for a wedding and never wanted to leave. The rooms are spacious and he entire property is...More

Thank Berry785
Reviewed 1 week ago

The SL offers amazing service at every point of contact. Probably the best service we’ve ever experienced in years of traveling. Example: room service couldn’t hear our order on the phone and responded, “we will come to your room.” 18 seconds later there’s a knock....More

1  Thank CarolnRobb
Response from belmond_hotels_peru, Gerente at Belmond Sanctuary LodgeResponded yesterday

Dear CarolnRobb, We are absolutely sure you had a great experience during your trip to Peru and your visit o Machu Picchu. This amazing country really has lots to offer. Undoubtedly our privileged location is a unique feature all our guests enjoy basically for the...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Concierge
Dry Cleaning
Laundry Service
Non-Smoking Hotel
Breakfast Available
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$814 - US$1,799 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Machu Picchu
#4 Romantic Hotel in Machu Picchu
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$814 - US$1,799 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Machu Picchu
#4 Romantic Hotel in Machu Picchu
Room types
Non-Smoking Rooms, Suites
Photos
Traveller (1,485)
Room & Suite (387)
Dining (154)
Pool & Beach (5)
Amenities (21)
Family and Play Areas (9)
Business Centre & Event Rooms (1)
Nearby
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Questions & Answers
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Gray G
2 July 2018|
AnswerShow all 12 answers
Response from kmudan | Reviewed this property |
Dear Gary G: Belmond Sanctuary is a unique place, which provides exquisite food and outstanding service, done in style! The bar service is also excellent (and some may be included in your package). We were a group of 10... More
1
Vote
EllenandAaron
5 April 2018|
AnswerShow all 4 answers
Response from Jacob M | Reviewed this property |
It’s literally right next to Machu Picchu. Couldn’t get any closer. We were there in January, it is the rainy season. But, the rain usually is in the afternoon. We had one day without rain, and on the second day, it started... More
0
Votes
Alina K
12 February 2018|
AnswerShow all 3 answers
Response from DJTweeky | Reviewed this property |
The garden suites have a nice patio but no balconies. Most of the hotel is ground floor. There are several nice terraces where you can lounge. GREAT hotel!
1
Vote
Room Tips
"Don't bother paying for the garden or view rooms"
Read review
"Rooms in the high 30's have best view."
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"Do not get a patio view"
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"Garden facing, NOT overlooking the "bus stop.""
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