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Belmond Sanctuary Lodge

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1,940 Reviews from our TripAdvisor Community

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Showing 1,563: English reviews
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Los Angeles, California
Reviewed 2 days ago NEWvia mobile

We just left this hotel on our journey through Peru. We left Cusco and took the Hiram Belmond train to the bus transfer at the bottom of the mountain of Machu Picchu. After a very very long travel from Los Angeles with two children to say we were exhausted was an understatement. Our transfer to and from the train to...

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Helpful?
Thank a_nieves1000
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Guest, We appreciate for choosing our Lodge as a destination to organize your visit of Machu Picchu Citadel. I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while...

Reviewed 4 days ago NEWvia mobile

It's an expensive place for sure but it's such a fantastic location. If you stay a night here you can be last out of Machu Picchu in the evening and first inside in the morning. It's only limited space that stops this being a 5 star. The food is excellent. The service is wonderful. And the evening Pisco tasting and...

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Helpful?
Thank Crackerant
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Guest, I really appreciate your comments and the time you took to post them publicly. I thank you for choosing our Lodge as a destination to organize your visit of Machu Picchu. We are pleased to know that you appreciated our location and facilities, and that you fully enjoyed your visit to the magical citadel giving us the opportunity...

Copenhagen, Denmark
Reviewed 4 days ago NEW

Location is everything !! Belmont Sanctuary Lodge is the ONLY hotel with the right location. Yes, it is expensive, but this is where You close Your eyes, swipe the creditcard and erase the memory. From here on everything is included and everything is GREAT. From the personal welcome by the guest relationsmanager (Giuliana ?) who is second to none, to...

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Helpful?
Thank LStaune
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Guest, Thank you for sharing your comments in Trip advisor and helping us in improving our services with your comments. The commitment of Belmond Sanctuary Lodge is to give the best to our guests and your overall impressions about your stay in our property are very important to us. I would like to extend our most sincere gratitude for...

Reviewed 5 days ago NEW

The Sanctuary Lodge takes your Machu Picchu experience to the next level. Staying here allows morning and evening access outside the busy mid day, when the site is over run with day trippers. We were able to tip the night guard to gain access to the site at night, and that was really magical. You will think you can touch...

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Helpful?
1Thank Doug M
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Doug, We appreciate for choosing our Lodge as a destination to organize your visit of Machu Picchu Citadel. I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while...

Rome, Italy
Reviewed 5 days ago NEWvia mobile

hello I want to do this review to highlight the positive things and improve the negative ones. The location of your property is unique and privileged; the entire structure is treated in detail; the restaurant despite its slow service is of excellent quality; The friendly reception staff and prepared; Instead the very bad thing that has left us speechless is...

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Helpful?
Thank Fabio0872
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Fabio, I`m deeply sorry for the inconvenience with the comunication by email, like was explained, local buses are ruled by the company that operate the road and unfortunately they do not give us a lot of options to help our guests in this kind of situation. I am pleased to know that you appreciate our location and facilities, who...

Ballina, Australia
Reviewed 1 week ago

If your budget stretches to the rates, it's well worth it to stay here while you are exploring the ruins at Machu Picchu. While everyone else is staying in town at the foot of the mountain and queuing up for the 20 minute bus ride up and down the mountain, staying here puts you a 1 minute stroll to the...

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Helpful?
Thank Jenna G
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Jenna, Thank you very much for taking your time for bring to us your opinion about your experience in our property. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule, complemented by our service, we aim to provide the...

Jerusalem, Israel
Reviewed 1 week ago

This lodge is smaller and simpler than the other hotels in the Belmond group, but offers the same excellent levels of service. It is right on the doorstep of Machu Picchu UNESCO World Heritage Site, just a few steps away, and the buses drop off all visitors right outside the front door of the lodge. It is the only hotel...

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Helpful?
Thank Ruth S
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Ruth, First of all, let me thank you for your time and we appreciate your comment. I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while you giving...

New York City, New York
Reviewed 1 week ago

Our goal was to be able to see Machu Picchu without too much hiking. We stayed at the Belmond Sanctuary Lodge because it was right next to the entrance to this site. The hotel has only 40 rooms. To get there we travelled on the Hiram Bingham train from Cusco then took a bus. Our trip was arranged by SilverSeas...

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Helpful?
Thank Elaine G
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Elaine, We really appreciate the time you took for leaving your positive comments on the Trip Advisor. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule. We sincerely appreciate your visit and moreover thank you for considering us the...

Cookeville, Tennessee
Reviewed 1 week ago

For this once in a lifetime visit - take the plunge and stay there. The rooms are small but very nice, the food is good and we were able to see the sun set and rise over the ancient city - Worth every penny.

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Thank EARHf
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Guest, We appreciate for choosing our Lodge as a destination to organize your visit of Machu Picchu Citadel. I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while...

Johannesburg, South Africa
Reviewed 1 week ago via mobile

Friends of ours recommended The Sanctuary as they had stayed there a few years ago. Many of the comments on TripAdvisor only review the location and the cost but I think these points need further clarification. Firstly, you are literally at the entrance to Machu Picchu. To put that in perspective, it's an 8km bus ride up a very steep...

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Helpful?
2Thank RobertGreenstein
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Robert, We appreciate your excellent comments and time to share your appreciation of our Lodge facilities and service. Our great location makes it for all our guests! I will pass your nice words to our Chef. I am also glad that you will keep unforgettable memories of your trip to Peru, to Machu Picchu and of your stay in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Breakfast included
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Belmond Sanctuary Lodge enjoys a unique location just steps from the entrance to Machu Picchu; it is the only hotel beside the Inca citadel. This charming mountain retreat, set in orchid gardens, is the perfect place to relax, from early in the morning to magical moonlit nights. ... more   less 

Additional Information about Belmond Sanctuary Lodge

Address: Carretera Hiram Bingham Km 7.5 | Aguas Calientes, Machu Picchu 5184, Peru
Region: Peru > Cusco Region > Sacred Valley > Machu Picchu
Price Range: $858 - $2,106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Belmond Sanctuary Lodge 4*
Number of rooms: 31
Reservation Options:
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Also Known As:
Machu Picchu Sanctuary Lodge By Orient-Express Hotel Machu Picchu
Machu Picchu Sanctuary Hotel
Sanctuary Lodge Machu Picchu
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Questions & Answers

Here's what travellers have asked, with answers from Belmond Sanctuary Lodge staff and other travellers.
33 questions
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Questions? Get answers from Belmond Sanctuary Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If You get the junior suite, You get Your own terrace. Sit there and have Your breakfast while taking in the Andes :)”
 of 5 bubbles LStaune, 19 Feb 2017 | Read review
“Rooms can offer a direct view to Machu Picchu. We didn't have one which was fine.”
 of 5 bubbles ElaineG42, 13 Feb 2017 | Read review
“We had a room with a small deck on a lovely lawn near the orchid garden.”
 of 5 bubbles EARHf, 12 Feb 2017 | Read review
“Make sure your booking is all inclusive of meals! "very important point that you'll understand once there”
 of 5 bubbles Enigmausly, 29 Jan 2017 | Read review
“all rooms are great!!!!!!!”
 of 5 bubbles jorgehtravels, 26 Jan 2017 | Read review
5 of 5