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Traveller (312)
Pool & Beach (63)
Room & Suite (62)
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Overview
  • Excellent23%
  • Very good39%
  • Average23%
  • Poor10%
  • Terrible5%
Travellers talk about
“swim up bar”(17 reviews)
“rumba bar”(6 reviews)
“pool area”(12 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (268)
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Traveller rating
63
98
61
26
15
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LanguageEnglish
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63
98
61
26
15
Show reviews that mention
All reviewsswim up barrumba barpool areastandard roomkia oranabasic resortabout half an hourspecial shouta lagoon view roomtropical breakfastgreat cocktailsrooms are averageblue skysmall poolenjoyed my staymain townshipseafood chowder
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1 - 5 of 263 reviews
Reviewed 1 week ago via mobile

Was very dissatisfied with our stay here; rooms smelt very damp and mouldy and were outdated. The room and facilities (pool etc) did not match the photos that they had online. Very basic stay and would not recommend l.

Thank 286erb
Response from SMRES, Director of Sales at Club RaroResponded 1 week ago

Kia orana from Club Raro, We are so sorry to hear that your stay was not good with us and we will be discussing the issues you raise. Kia manuia The team at Club Raro

Reviewed 2 weeks ago

The staff were very accommodating and friendly, nice clean rooms, sunrise and sunset view from our Lagoon room which was nice private and quiet,the area outside your room is private ,comfortable beds and large room with large bathroomMore

Thank Missy G
Response from SMRES, Director of Sales at Club RaroResponded 1 week ago

Kia orana from the team at Club Raro, Thanks so much for taking the time to post your review. We really appreciate it when our guests provide comments and feedback on how their stay was with us. We are so pleased you enjoyed your stay...More

Reviewed 2 weeks ago via mobile

Good: we stayed for a week after finding a good deal on agoda. The room was not as pictured but was all we needed.the room was clean enough but bathroom outdated. But again all you need is a bed to sleep as we spent most...More

2  Thank Stefaniegraham
Response from SMRES, Director of Sales at Club RaroResponded 1 week ago

Kia orana and meitaki form the team here at Club Raro for taking the time to post your review. We have taken all your comments on board and will look into more training for our teams so that they are able to deliver at the...More

Reviewed 3 weeks ago via mobile

Nothing fancy but was a bed. We spent most days out and about and spent little time at the resort. The food was average and we prefered to eat elsewhere.Breakfast was expensive for what was included. The staff were for the most part friendly however...More

1  Thank ann0n21
Response from SMRES, Director of Sales at Club RaroResponded 1 week ago

KIa orana and meitaki for posting your review. You highlight some areas of customer service that we are please you have bought to our attentions and we will be discussing with the team involved in helping our guests with tours and being proactive ambassadors for...More

Reviewed 3 weeks ago

We had over 40 of us staying in Raro for a family get together. Club Raro was good as it catered for the families, couples and younger ones. We had a room on the waterfront which was great. Everything we needed, clean, good bed and...More

Thank melissamurray29
Response from SMRES, Director of Sales at Club RaroResponded 1 week ago

Kia orana from Club Raro, Thanks so much for posting your review. We really appreciate it when our guests take the time to advise other future guest about their stay with us. We are so pleased that you enjoyed your time with us and would...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Beachfront
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$85 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$85 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (312)
Pool & Beach (63)
Room & Suite (62)
Dining (16)
Questions & Answers
Ask a question
Bree B
2 April 2018|
Answer
Response from SMRES | Property representative |
HI apologies for the delay answering unfortunately at 17 legally in the Cook you are a minor and unless accompanied by an adult we cannot allow you to stay, Hope to see you when you are 18!
0
Votes
Bree B
2 April 2018|
Answer
Response from SMRES | Property representative |
Kia orana If you are under 18 sorry you need to be accompanied by an adult as until the magic 18 happens you are still a minor. KIa Manuia CLub Raro
0
Votes
Nick R
31 March 2018|
AnswerShow all 7 answers
Response from Debi D | Reviewed this property |
You will need shoes to go out there. Not a whole lot of sandy beach out front but I did see some girls out on rafts the morning I was leaving. I did not use the wifi because my charger was not working there for my phone. But... More
1
Vote
Room Tips
"Lagoon rooms a must,great view and quiet"
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"If there is only two of you, go with the waterfront rooms"
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"Lagoon front is best for view/privacy, other rooms have nice view of pool but may be noisy."
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"Beach front rooms for adults were great, also had what looked like a good family area also."
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