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Sofia Hotel Balkan, a Luxury Collection Hotel

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Sofia Hotel Balkan, a Luxury Collection Hotel
Sofia Hotel Balkan, a Luxury Collection Hotel
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890 Reviews from our TripAdvisor Community

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Showing 651: English reviews
London, United Kingdom
Reviewed 18 February 2015

There is an old fashioned historical feel to this hotel. The rooms and corridors and common areas are very large and feel historic. Breakfast was standard fare but good. The staff were attentive and friendly. There is a casino, next door, and gentlemen's club, basement, but these are unobtrusive if that is not your interest. Very good value as most...

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Helpful?
1Thank Richard S
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for sharing with us and other travelers your positive experience at Sofia Hotel Balkan, a Luxury Collection Hotel. We are happy that you appreciated and enjoyed our historical heritage, but what really matters is your high praise of our staff, who are the real heart and soul of the hotel. We hope that your future...

Madison, Wisconsin
Reviewed 9 February 2015

Was curious to try this hotel which has a range of mixed reviews. I greatly enjoyed my five nights here - except for the one issue that never went away, the smell of cigarette smoke in the room. I think it probably came through the air ducts, although it is supposed to be a non-smoking hotel. I was going to...

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Helpful?
1Thank WItravelingirl
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, We would like to thank you for the detailed feedback and for sharing your impressions from of your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. It is really great that you have chosen to stay in our hotel and we are very happy that, during your five-day stay, we were able to meet and exceeded...

Reviewed 4 February 2015 via mobile

Located in the best place of the center of the city. Really aristocratic with luxurious and classic design. The best breakfast in town! The cost of the common rooms and suite is reasonable but not for the room service... You can find casino, parking, spa, gym and club in the hotel. Worth it!

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Helpful?
Thank Dimitris P
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. We would like to assure you that we make every effort to treat our guests with special care and five-star services. We believe that, in doing so, you had a truly memorable stay. We hope we will be welcoming...

Reviewed 29 January 2015 via mobile

Excellent everything. Highly recommended. Location the best. Hotel in the old style, but nice and pleasant. Rooms very in size, but even the standard ones are adequate. Great beds and blankets. Updated bathrooms. Would stay thete again.

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Helpful?
1Thank petrism
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time and effort to comment on your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are very pleased that you enjoyed your being with us and sincerely hope that next time you visit we will be able to show you even more of the excellence in service and style that...

Varna, Bulgaria
Reviewed 27 January 2015

Stayed in the beginning of January and was really impressed by the wonderfully warm festive atmosphere. The staff was very professional, yet courteous and nice. The location is plain superb! The room was very good, well equipped and the AC worked very well. Good Wi-Fi coverage, great breakfast and coffee. Check-in and check-out was quick and effective. The parking arrangement...

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Helpful?
Thank KristalinaDimitrova
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for your warm feedback on your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. Among all your positive impressions, we are most happy to find out that you were able to soak up the atmosphere of half-century-long tradition in refined service and care for the guest. We are sorry that you have experienced inconvenience...

Budapest, Budapest, Hungary
Reviewed 20 January 2015

We spent 5 days in this luxurious, beautiful hotel. Staff was really helpful and welcoming, rooms were clean and comfy, but a little cold. Breakfast was very good but sorry to say, for lunch and dinner, we got the same every day. The conference was organised in a ballroom with perfect techical equipment and in the breaks, hoteliers served coffe,...

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Helpful?
1Thank AlizAradi
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for this review of your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are very pleased that we were able to provide you the best conference facilities and services and we hope that your time was as productive, as it was pleasant. As you were a part of a conference, we might suggest...

Abu Dhabi, United Arab Emirates
Reviewed 7 January 2015

Luxury hotel, in the centre of the city. Easy to walk to all the touristy areas. Lots of restaurants nearby with “Happy” being the main one. The hotel itself is quite old. You feel like you are entering the Medieval times with high ceilings and dramatic curtain drapery. The room was spacious for two people and the bathroom was clean...

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Helpful?
1Thank LItty A
ArgyrisDaouliaris, Director of Operations at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear valued guest, Thank you for sharing with us and other travelers your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. We are happy that you were able to benefit from our top location and that we were able to meet your needs. We apologize for the slight inconvenience and we would like to point out that we do...

Greece
Reviewed 6 January 2015

We visited this hotel with a group. The first impression was good as we liked a location, but it was only one positive thing. The attitude of all staff were extremely unfriendly and negative, the service was miserable. We felt like they treated us like second sort customers because we travelled with a group. Breakfast and dinner which we paid...

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Helpful?
1Thank Mira G
ArgyrisDaouliaris, Director of Operations at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear valued guest, Thank you for your feedback on your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are truly sorry that you've encountered problems during your stay and we have taken all the measures to prevent such issues in future. We have updated our breakfast menu and positive changes take place every day. Let me assure you...

Gravesend, United Kingdom
Reviewed 6 January 2015

Very nice hotel with freinfly staff ,the room was clean with everything very clean ,had never been to bulgaira and didnt have any idea what to expect ,food was very tasty and the breakfast was very well presented ,all the staff spoke good english ,and could understand i was deaf and did there best to commincate with me

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Thank Andriel790
ArgyrisDaouliaris, Director of Operations at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear valued guest, We are very grateful that you took the time to write such a kind feedback on your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. This being your first time in Bulgaria, we are happy that we were able to do our best to give you the excellence in service and professional devotion which made your...

Reviewed 2 January 2015 via mobile

I stayed few days in November 2014 in the Sofia Hotel Balkan. Very good experience, the hotel is nice and well located. Very good choice for tourism and business. This hotel has been built in the middle of the 50s and is a part of the presidential building. We are really far from the soulless hotel (which are the same...

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Helpful?
Thank Mfrederic
ArgyrisDaouliaris, Director of Operations at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear valued guest, We can't thank you enough for this beautiful review of Sofia Hotel Balkan, a Luxury Collection Hotel. It is truly delightful to see that you enjoyed staying with us and especially our historic heritage - we are happy to know that we stand out not only with our tradition in five-star service, but with the uniqueness of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Airport Transportation
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated hotel in traditionally styled, 5-story building located at city center. ... more   less 

Additional Information about Sofia Hotel Balkan, a Luxury Collection Hotel

Address: pl.Sveta Nedelya 5, Sofia 1000, Bulgaria
Region: Bulgaria > Sofia Region > Sofia
Price Range: $114 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofia Hotel Balkan, a Luxury Collection Hotel 5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Sheraton Sofia
Sofia Sheraton
Hotel Style:
#3 Casino Hotel in Sofia
#7 Family Hotel in Sofia
#11 Luxury Hotel in Sofia
#20 Business Hotel in Sofia
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Questions & Answers

Here's what travellers have asked, with answers from Sofia Hotel Balkan, a Luxury Collection Hotel staff and other travellers.
5 questions
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Questions? Get answers from Sofia Hotel Balkan, a Luxury Collection Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request high floor rooms for good view”
 of 5 bubbles theopi22, 6 Feb 2017 | Read review
“all rooms I saw were very elegant and upper class”
 of 5 bubbles Gc787, 1 Feb 2017 | Read review
“Check for the howling dogs which I only heard from the room on the left-hand side of the hotel. They start at 4 am!”
 of 5 bubbles Jon636, 20 Jan 2017 | Read review
“Rooms in the 5th floor.”
 of 5 bubbles KONSTANTINOS042, 17 Dec 2016 | Read review
“Some rooms are facing a busy road but we didn't hear anything on the third floor. Might have been different on lower floors.”
 of 5 bubbles opinion1952, 6 Dec 2016 | Read review
5 of 5