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BEST WESTERN PLUS Bristol Hotel

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428 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Bristol Hotel
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Showing 257: English reviews
Sydney, Australia
Reviewed 29 November 2016

Very bad experience. The room was filthy, smelly and the TV didn't work...they only found the problem next day and realized the remote control didn't have batteries. Basic breakfast. It was a horrible experience. The manager was nice and agreed to cancel the remaining booking and we moved to Radisson Blue, that is located in the best part of the...

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Helpful?
Thank Daisymachado
traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review

Dear Guest. I appreciate your feedback about BEST WESTERN PLUS Bristol hotel. I`m very sorry, that we did not meet your expectations. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Best Regards, Petar Kostov /General Manager/

Reviewed 23 November 2016

We booked this hotel for a weekend away. From pictures and outside, looks quite nice. Although the rooms were clean and bed comfortable, this is not 4* worthy. Breakfast was shocking. Only room for about 20 people. I had to share a table with strangers (not that this is a problem for me). We booked via booking.com and as genius...

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Helpful?
Thank Riknnic
traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review

Dear Guest. I appreciate your feedback about BEST WESTERN PLUS Bristol hotel. I`m very sorry, that we missed your welcome drink. This is already fixed. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Best Regards, Petar Kostov /General Manager/

Rome, Italy
Reviewed 9 November 2016

This is supposed to be a 4 star hotel and in reality it cannot be more than 3 stars. Rooms are tiny,not particularly clean and offer no service a part the room and a very poor breakfast. The area in which it is located thought is not far from the center, is not the best and at night I felt...

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Helpful?
Thank costel187791
Reviewed 3 November 2016

We spent in this hotel 2 nights. Hotel is very well located, metro stations 5 minutes, you can walk to the city center and visit all Sofia sights. Sofia shopping mall is in walking distance or you can use tram. Hotel lobby is small but in good condition. Room was always clean and in good condition, bathroom was equipped with...

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Helpful?
Thank Jirka C
traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review

Dear Traveler, Thank you for taking the trouble to post your review on TripAdvisor and for allowing us the opportunity to apologies here for the issues which made your stay with Best Western Plus Bristol Hotel less than perfect. I investigated your case, our front desk employeer will be trained in order to be prepared in situation like yours. I`m...

Nykoping, Sweden
Reviewed 24 October 2016

Reception and service (especially from the older gentleman in the lobby) was really good. Breakfast was horrible so we ate out almost every day. Room was OK, airconditioner didnt work properly even though windows was closed. Bathroom was 5/5, beds and pillows good as well, cleaning was OK/Good. And location was good value. We picked the Suite, the view from...

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Helpful?
Thank R0bain
traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review

Dear Guest. I appreciate your positive feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Best Regards, Petar Kostov /General Manager/

Cologne
Reviewed 19 October 2016 via mobile

We got re-booked from another Best Western, which had a leakage. The room was a good size and faced the back, so noise was no issue from outside. But the ventilation system could not be turned off, so there was a constant noise of it. The room itself had an odd smell to it, so we had to keep the...

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Helpful?
Thank Kathrin80
traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review

Dear Traveler, Thank you for taking the trouble to post your review on TripAdvisor and for allowing us the opportunity to apologies here for the issues which made your stay with Best Western Plus Bristol Hotel less than perfect. I investigated your case, breakfast services and items have been already updated. The smell in the rooms is gone. I hope...

Reviewed 4 October 2016 via mobile

Noise on room because of tram explained by hotel staff as this is centre of sofia. Ok.. I understand the message.. * positive is room & bath cleaned looked good. ***** Break was bad** Bed was more than ok for this hotel ***** However smell on the towels , room scarfs were not smelling nice* I give ***

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Helpful?
Thank Mehmet A
traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review

Dear Guest. I appreciate your feedback about BEST WESTERN PLUS Bristol hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Best Regards, Petar Kostov /General Manager/

Reviewed 28 September 2016 via mobile

We booked and paid few weeks in advance and set up meeting in hotel. We arrived earlier and they told that room is not ready yet, we decided to have lunch. After 2 hours we come back to reception (all this time we been in hotel restaurants) and they told that half of the hotel is flooded and they not...

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Helpful?
Thank Olesja D
traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review

Dear Guest, I appreciate your feedback about BEST WESTERN PLUS Bristol hotel. I`m very sorry, that we couldn't accommodate you, but we had to relocate some rooms at the same day and the alternatives were very limited. Really tried to provide the best solution for you. We do take pride in catering to our guests’ needs the best way we...

Rickmansworth
Reviewed 27 September 2016

We visited Sofia for a long weekend and booked into the best western hotel. I booked a junior suite and was very disappointed. The carpet in the room was filthy and covered in stains. The bedside cabinets were dusty, I used the jacuzzi bath which leaked and flooded the bathroom floor. On the up side the bed was very comfy!...

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Helpful?
Thank SarahGowdy
traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review

Dear traveller294452, Thank you for taking the trouble to post your review on TripAdvisor and for allowing us the opportunity to apologies here for the issues which made your stay with Best Western Plus Bristol Hotel less than perfect. I will investigate your case, we will wash carpets in the rooms and fix the jacuzzi. Croissants at breakfast are already...

Zagreb
Reviewed 20 September 2016 via mobile

Great hotel to stay in Sofia, been there for one night but I like it very much. It is almost in center and everything is near. The breakfast was very rich with lots of different foods and warm drinks. I recommend it definitely.

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Helpful?
Thank gordana_trupeljak
traveller294452, Manager at BEST WESTERN PLUS Bristol Hotel, responded to this review

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending BEST WESTERN PLUS Bristol Hotel hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards, Petar Kostov /General Manager/

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
New luxury Best Western Plus Bristol Hotel is located in the heart of Sofia, ready to meet the sophisticated tastes of every guest with a preference for high class, warm hospitality and international standard of service. The architecture of the hotel is a typical modern urban style, perfectly recorded in the aristocratic part of the Bulgarian capital, Sofia known as the Largo. 7-Story building creates a corporate business style but with a touch of home comfort. The elegant and spacious rooms are designed in classic colors burgundy, green and brown, perfectly combined with white leather furniture and dark wood. The restaurant at the European level, the lobby bar with an English flair and modern conference hall pleasant surprise guests. Best Western Hotel Bristol Plus is a symbol of good taste and iconic luxury, but affordable prices for customers who know what they look for and how to find it. Very convenient location for a hotel near the historical and cultural sites, government and city institutions makes it a desirable destination and starting point for any visitor of modern Sofia. ... more   less 

Additional Information about BEST WESTERN PLUS Bristol Hotel

Address: 69, Bul. Hristo Botev, Sofia 1303, Bulgaria
Region: Bulgaria > Sofia Region > Sofia
Price Range: $87 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Bristol Hotel 4*
Number of rooms: 44
Reservation Options:
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Hotel Style:
#5 Romantic Hotel in Sofia
#8 Family Hotel in Sofia
#20 Luxury Hotel in Sofia
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Bristol Hotel staff and other travellers.
3 questions
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IOW
over a year ago
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Questions? Get answers from BEST WESTERN PLUS Bristol Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 6th floor - nice and quiet.”
SomersetSpud, 16 Apr 2017 | Read review
“Not the 6th floor”
pollysury, 2 Apr 2017 | Read review
“You should ask for rooms in the front side if you prefer more light in your room.”
George265, 1 Mar 2017 | Read review
“Don't have a rear facing hotel over the courtyard - the noise from 07:00 is intense!!”
AJMids, 10 Feb 2017 | Read review
“Rooms to the rear of the Hotel would be better for sleep as it is located on a busy street with a lot of traffic and a tram line.”
L6490CIkevinc, 20 Jan 2017 | Read review
5 of 5