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Grand Hotel Sofia

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Grand Hotel Sofia
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720 Reviews from our TripAdvisor Community

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Showing 492: English reviews
Reviewed 2 days ago NEW

Centrally located hotel with good consierge. Rooms are extra spacious, comfortable, with both shower and bathtub, good wifi. Decoration is to my taste a bit too heavy and old styled, but compensated by the overall comfort and large (truly) size. Breakfast with variety and nice quality. Definately would choose to return in a next city visit.

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Thank Almaki
A TripAdvisor Member
Level Contributor
7 reviews
Reviewed 5 days ago NEWvia mobile

Food too small and to expensive, I do not recommend the restaurant, and the attitude of the waiters was insufficient, they barely talk to you and they don't wait for you to finish talking. I fells like they want you to go.

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Rotterdam, The Netherlands
Reviewed 2 weeks ago

Sofia was our second stop on an South East Europe tour.We choose Grand Hotel for our 3 night stay.Big hotel in a good location .Our room was big enough and room service and staff was very helpfull.Only con we can find find is that the rooms need a renovation.

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Thank RotTheNed
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for taking the time to share this review. We would also like to thank you for the valuable feedback you shared with us, because it all will help us in our ongoing efforts to meet guests’ expectations. We hope it will not be long before we welcome you again as guests of the Grand Hotel...

manchester
Reviewed 2 weeks ago via mobile

A weekend break in Sofia with a stay at the Grand Hotel. The hotel is ideally located with nearby amenities including a Costa coffee outlet a street away. The room we stayed in was large with a decent sized bathroom with toiletries which are replenished daily. The hotel is very nice, but the rooms are in need of an update....

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Thank ali-kaz
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for your overall rating of Grand Hotel Sofia as a good hotel. We can assure you that your remarks will be taken into consideration. Please, feel free to share any other recommendations up on your next visit so that my colleagues will make sure that it would be a worthwhile experience for you. Kind Regards,...

A TripAdvisor Member
Level Contributor
7 reviews
Reviewed 2 weeks ago via mobile

My day 2 In the heart of Sofia, my room is very nice and clean. The bed is comfortable, the staff is helpful. I got a free upgrade, and an airport pickup. The bathroom has a standing shower and a modern bathtub. I recommend it very much.

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Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, On the behalf of the entire team I woul like to thank you for staying with us and for your nice words! Thank you also so much for sharing your experience with other tripadvisor readers! We look forward to welcoming you back! Kind Regards, Nikolay Rusev

Reviewed 2 weeks ago via mobile

Had reserved a room for one night. Upon arrival that hotel was nice and staff helpful. Everything seemed to go downhill from there. Called front desk for iron, was told no iron is available?! And the only option is to pay 4.5 Euro to get a shirt ironed!! That was ridiculous for a 5 star hotel. Decided to maybe stay...

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Thank GranTourismo L
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, It is rather disappointing for our team to read such a feedback. I appreciate your positive comments about our staff and thank you for sharing your experience! I understand you find our price policy inappropriate, but without being familiar with specific details regarding your issue / you could contact me at n.rusev@grandhotelsofia.bg / I could answer that...

Munich, Germany
Reviewed 3 weeks ago

Hotel is at a good and central location, we had a big and very comfortable room. For five star hotel we got a great value for money. If we visit Sofia again, we would definitely stay at the same hotel

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1Thank dkl301
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you so much for sharing your experience with us shortly and for choosing Grand Hotel Sofia. We look forward to welcoming you back! Kind Regards, Nikolay Rusev

bucharest
Reviewed 4 weeks ago via mobile

Located down town in a very good location, this hotel is an excellent option. Rooms are huge with very spacious and clean bathrooms. Breakfast and hotel bar are not a 5 stars ones 🤔 need improvement in terms of services and especially product quality - prestige product

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Thank stefanrazvan
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share this review and for the overall rating of Grand Hotel Sofia as a good hotel. I would appreciate if you could write me more detaily in regards of our breakfast and bar as all comment are very important to us. You could reach me directly on n.rusev@grandhotelsofia.bg....

Istanbul, Turkey
Reviewed 4 weeks ago

when you enter the Grand Hotel Sofia, you will be surrounded by art. you can spend some time in the hotel looking at the sculptures and paintings (you can actually buy them). what else besides art? smiling and resourceful (helping, info about town, etc.) staff. clean rooms. one of the best locations in town. you can easily walk to all...

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Thank AliAyazIstanbul
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you heartily for taking the time to share this wonderful review. It was a real pleasure reading it. Your description of Grand Hotel Sofia is the feedback that any hotelier can only dream about. We would be delighted to welcome you back next time you are in town! Kind Regards, Nikolay Rusev

Reviewed 5 weeks ago via mobile

This hotel interior meets the 5-Star rating it deserves. The rooms are very spacious. The staff speak english and went out of their way to boast about their great historic city, which they have every right to do. The hotel is centrally located and in walking distance the shopping, museums and galleries. Pricing is awesome for food and drink within...

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Helpful?
Thank Dan M
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you sincerely for taking the time to write a review on TripAdvisor and for the high ranking of our service team. Your kind recognition has been very well received. Please accept our apologies that you have experienced some troubles with the airconditioning. I would like to use the opportunity to remind that we have rooms with...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
This five-star hotel's unique central location and easy access to major sights makes this an ideal choice when staying in Sofia. It offers extremely spacious rooms where to enjoy a 5-star level of luxury, style and comfort. The modern Convention Centre features 4 conference rooms, varying in size to accommodate from 10 to 150 delegates in different set-up. ... more   less 

Additional Information about Grand Hotel Sofia

Address: ul.Gen. Gurko 1, Sofia 1000, Bulgaria
Region: Bulgaria > Sofia Region > Sofia
Price Range: $114 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Sofia 5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Sofia Grand Hotel
Hotel Style:
#1 Romantic Hotel in Sofia
#2 Business Hotel in Sofia
#3 Family Hotel in Sofia
#6 Luxury Hotel in Sofia
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Sofia staff and other travellers.
13 questions
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Memphis, Tennessee
over a year ago
Tromso, Norway
Kfar Saba, Central District, Israel
over a year ago

See all questions (13)

Questions? Get answers from Grand Hotel Sofia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beautiful view at higher floors (7-9) and those with a veranda”
 of 5 bubbles Almaki, 7 Dec 2016 | Read review
“location, staff, clean, don't stay on the 1st floor”
 of 5 bubbles AliAyazIstanbul, 6 Nov 2016 | Read review
“513 overlooking the park was very quiet.”
  • View from room 513
  • View from room 513.
  • The large bedroom of the suite.
 of 5 bubbles DaveRuss, 28 Oct 2016 | Read review
“Choose Top Floor”
 of 5 bubbles SHYOV2014, 3 Oct 2016 | Read review
“Higher rooms are clearly less noisy.”
 of 5 bubbles StephenJ646, 25 Sep 2016 | Read review
5 of 5
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