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Sheraton Zagreb Hotel

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Sheraton Zagreb Hotel
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850 Reviews from our TripAdvisor Community

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Showing 579: English reviews
Milan, Italy
Reviewed 1 week ago

I stayed in Zagreb Sheraton during Christmas Holidays and I got a very very positive experience. Hotel is in excellent and central position ( a few minutes to Cahtedral and City Museums). Room was very confortable and cleaning and materials were top level. There was also a easily accessible parking directly connected to hotel room. Reception service was simply excellent...

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Helpful?
1Thank turconi58
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear turconi58, Thank you for taking the time to review your stay with us. Our main priority is to provide stellar customer service. It was wonderful to read your comments and rest assured that I will share your feedback with entire Sheraton Zagreb Team who take great pride in ensuring each guest has a memorable stay. Looking forward to seeing...

Reviewed 1 week ago

It was just only one nice for me here in Sheraton Zagreb Hotel, not the best compare to other 5 Start Hotels in Thailand. But nothing bad, the foods are good the room was clean. I was requested for the breakfast in the early morning and they prepared a set of breakfast for me to take a way.

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Helpful?
Thank De Lanna T
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear De Lanna T, Thank you very much for sharing your travel experience you had with Sheraton Zagreb with others here on TripAdvisor. The fact that you were pleased with your stay and took the advantage to use our amenities means a lot to us. I hope your next stay is just around the corner. Call us if there is...

Versailles, France
Reviewed 2 weeks ago via mobile

We have spent 3 nights at the Sheraton in Zagreb, just prior to visit the family for the Christmas Holidays. The hotel is maintained to a status of class and higher standard, and our stay was seamless. The offered amenities definitely put this hotel in the five star category and we have indeed enjoyed being able to have a cup...

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Helpful?
1Thank Krešimir G
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Krešimir G, Thank you for choosing Sheraton Zagreb Hotel and taking the time to post such a great review. We are so glad to hear you enjoyed your stay and found all of our amenities up to your satisfaction. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look...

Reviewed 3 weeks ago via mobile

The hotel has been renovated and it's really nice. I like the new colors. They even changed the colors and design of the key card and even the pencils are in sync. I always feel at home in this hotel and actually for the last 4-5 years when I'm in Zagreb this is my home. Congratulation to the management team...

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Helpful?
Thank Onaj S
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Onaj S, Thank you for this stellar and succinct review! We are so pleased that you enjoyed your time with us. Kindly note Hotel recently underwent a comprehensive renovation, upgrading the entire property to latest brands standards. Our entire Sheraton Zagreb Team does their best to ensure that every guest has a special experience and we are always happy...

Brussels, Belgium
Reviewed 3 weeks ago via mobile

I stayed here several times on business and it has now become my go-to hotel in Zagreb. While my colleagues prefer Esplanade (where I also stayed once), I prefer the more subtle Sheraton. The hotel has comfortable, recently renovated rooms, where fruit, water and chocolate are complimentary. I dined in the restaurant several times, although there are not many people...

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Helpful?
Thank jst1313
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear jst1313, I appreciate your positive feedback about our Hotel. We do take pride in catering to our guests’ needs the best way we can. I am glad you got to enjoy our restaurant as well as our Spa Center. Rest assured that I will review your specific comments regarding our staff’s health as well as noise in the sauna,...

Moscow, Russia
Reviewed 3 weeks ago

The rooms are absolutely too small,don't even want to start with the bathroom.The staff is very nice but was understaffed during breakfast time,there was only one person there.Juice mixed with water is absolutely not acceptable,I complained and got acctual natural juice but thing that bothered me the most is the fact I heared the staff say they can't do that...

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Helpful?
Thank Nemanja R
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Nemanja R, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I know our Food and Beverage team will do everything in their power to make each guest’s dining experience unforgettable. However, I was disappointed to...

Canada
Reviewed 3 weeks ago via mobile

Sheraton has a good location , newly renovated hotel. Rooms are good, staff is pleasant and helpful. Bar is great. If you arrive late you can never go wrong with turkey club sandwich. One thing if you like Sauvignon blanc don't be prepared to pay 5 times mark up. Good wine by way overpriced. "Babich" from New Zealand is a...

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Helpful?
Thank KRIS7511
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear KRIS7511, Thank you for taking the time to review your stay with us. I am very pleased to hear you found our staff pleasant and helpful and you got to unwind at our Piano bar despite price doubt. It would be such a pleasure to welcome you back. Kindest regards, Mario

Ljubljana, Slovenia
Reviewed 3 weeks ago

very nice new renovated rooms. very pleasant staf. hotel have exelent location with walk distance to downtown and train or bus station. i can recomend hotel for business or private stay. prices are reasonable for 5 star hotel.

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Helpful?
Thank jabuka11
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear jabuka11, Thank you for giving us a perfect rating and for pointing out some of our greatest strengths. If you’re traveling to our area again soon, don’t hesitate to call us (+385 1 455 35 35). Kindest regards, Mario

Bergen, Norway
Reviewed 4 weeks ago

veri nice and clean room, have a king size bed and very good room. After we leave room, shortly after check in, upon our arrival back on bed was complementery gift, very nice touch. Front desk staff very communicative but still need a litlle "varmer" approach, but this is maybe my subjective opinion. Litlle street nosie is present on 3rd...

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Helpful?
Thank Bribir051
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Bribir051, Thank you for being such a wonderful guest and sharing your review of your recent visit with us! We are delighted that the service and guest room were excellent as we do our utmost to make sure that both of these areas are at their absolute best at all times. Your comments give us great motivation to keep...

Kitchener, Canada
Reviewed 4 weeks ago

The Zagreb Sheraton in my home away from home when staying in Zagreb. It's definitely a 5-star in my books, with excellent value and mod-range prices! I've stayed here many times and each one can be described as having outstanding service, great value and now, wonderful, newly renovated rooms! The staff team is always awesome - treating regulars like family....

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Helpful?
Thank BerryOnline
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear BerryOnline, Thank you for your succinct and honest review. I am always thrilled to hear our most loyal guests, such as yourself, thoroughly enjoy their stay with us. If you’re traveling to our area again soon, don’t hesitate to call us. Kindest regards, Mario

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the city centre, Sheraton Zagreb Hotel is just a stroll away from the main attractions where Zagreb's history and tradition can be witnessed in museums and galleries, architecture, numerous theaters, lively cafés, and bars. Offering easy access to the city's main points of interest and close to public transport, we are the hotel of choice for business and leisure travellers. Bright and spacious, our 306 guest rooms and suites feature a personal and inviting atmosphere and modern conveniences. Make time for yourself at our heated indoor pool, Wellness & Spa centre and fitness facility. Plan a successful business event in our halls and rooms. Our modern and multi functional halls are ideal for your conferences, meetings or events. ... more   less 

Additional Information about Sheraton Zagreb Hotel

Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Region: Croatia > Central Croatia > Zagreb
Price Range: $119 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Zagreb Hotel 5*
Number of rooms: 306
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Priceline, Cheap Tickets and Travelocity so you can book your Sheraton Zagreb Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Zagreb
Zagreb Sheraton
Hotel Style:
#2 Casino Hotel in Zagreb
#8 Luxury Hotel in Zagreb
#11 Business Hotel in Zagreb
#12 Family Hotel in Zagreb
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Zagreb Hotel staff and other travellers.
13 questions
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Questions? Get answers from Sheraton Zagreb Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are very quiet, large and I suggest higher floors for getting a better view , although all Hotel is sunny .”
 of 5 bubbles turconi58, 10 Jan 2017 | Read review
“tell your needs on check in”
 of 5 bubbles jabuka11, 26 Dec 2016 | Read review
“6th floor, city view is outstanding. Inner courtyard rooms face a green roof with windows that open!”
 of 5 bubbles BerryOnline, 21 Dec 2016 | Read review
“suites are large with a pull out couch, private bedroom, and they can add a roll-away bed”
 of 5 bubbles andrewpD4212RH, 14 Dec 2016 | Read review
“SPG level 4 rooms are very well equiped.”
 of 5 bubbles markmL9373IQ, 15 Nov 2016 | Read review
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