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We arrived in phoenicia express on January with my girlfriend for holidays..when I went for check in I found a girl in the reception who doesn't know about the word..hi or wellcome..or even a smile....I had to ask for basic information...like the time of breakfast..location...More
Prices are pretty low, and most of the time you know what to expect then. Also in this case. Rooms were just not clean, hairs in the bed, bathroom was not clean and furniture was old. Very warm rooms.
Staff is friendly, but they don't...More
I booked this hotel in hurry only looking on reviews on Booking.com. After reading ones here on TripAdvisor I wanted to cancel but was ok costly so I went there hoping those writing the previous reviews were too picky ... well they were right.
I unfortunately stayed here for 6 weeks, I stayed here as part of a NATO exercise and there was no alternative, I certainly wouldn't pay to stay here and I feel sorry for anyone who does, the hotel is dirty and run down, the cleaners...More
Response from Phoenicia Hotel... R, Online Content Manager at Phoenicia Express Hotel
Thank you for such a detailed review! Your feedback helps us to raise our standards and improve the quality of our services! We are sorry for any inconveniences. We assure you we will take the issues into consideration, and the staff members that...More
I recently had to spend 6 weeks at this hotel for a business trip and it has to be the worst 6 weeks of my life. This is NOT a 4 star hotel! I genuinely can't remember everything that was wrong with this hotel but...More
Response from Phoenicia Hotel... R, Manager at Phoenicia Express Hotel
Your review is very important to us! We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that...More