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Crystal Palace Hotel

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#35 of 171 Hotels in Bucharest
Certificate of Excellence
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1 room 2 adults 0 children
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Crystal Palace Hotel
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102 Reviews from our TripAdvisor Community

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Showing 69: English reviews
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Salem, Connecticut
Reviewed 2 weeks ago

Immediately upon check in we received an upgrade to executive rooms. Rooms are spotless and spacious. Included breakfast was ample and delicious. All staff were immensely helpful and friendly, especially Floren, the bell boy and the dining room manager. They offered helpful information about sites to see and how to get there. Would stay there again.

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Helpful?
Thank Charlene1754
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Charlene1754, Thank you for your review and kind words. It was a pleasure having you as our guest and we look forward to welcoming you next time you're in town. Best regards, Florin Badita Ganeral Manager

Melbourne, Australia
Reviewed 3 weeks ago via mobile

I arrived quite late in the evening and was welcomed with such hospitality that was incredible ! The GM offered to show me restaurants in the area even though he had finished his shift and had his son with him. I ate at the hotel and the food was incredible and cheap. The next morning the GM had a map...

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Thank Kelly H
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Kelly H, It was a pleasure having you as our guest and thank you for your kind words. We look forward to having you as our guest next time you're in town. Best regards, Bogdan Dragomir

Lincoln, United Kingdom
Reviewed 4 weeks ago via mobile

We stayed for 1 night and were welcomed by every single member of staff. Everybody seemed to genuinely care if we were having a nice time. The food in the restaurant is brilliant and I would recommend the ribs and parfait for dessert!

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Thank Poi_dr
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Poi_dr, Thank you for choosing our hotel during your visit to Bucharest and for your kind words with regards to our personnel. We’re glad that we made you feel comfortable and welcomed and also that you enjoyed our dishes in the restaurant. We look forward to having you back as our guest next time you’re in town. All the...

Zierikzee, The Netherlands
Reviewed 30 December 2016

We stayed over with Christmas in this hotel and due to that there were not to many rooms occupied, we dit get a nice upgrade to a junior suite. This suite is so good and comfortable that we decided to stay longer. The staff is nice and helpful and the breakfast we asked on the room was superb, with lots...

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2Thank Bas B
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Bas B, Thank you for your review and for choosing our hotel during your visit to Bucharest. We're glad that you enjoyed your stay with us, our complimentary upgrade to one of the Junior Suites, the breakfast and the personnel. We look forward to welcoming you back next time you’re in town. All the best, Florin Badita General Manager

Warsaw, Poland
Reviewed 4 December 2016 via mobile

This hotel is a perfect example of Complete failure of the hotel business and standards. Firstly I have to admit - rooms were clean. Only one bath robe but that's nothing comparing to rest. Bar is closing whenever the manager decides to. So you can never guess what time to be there in order to enjoy a drink or two....

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3Thank vadimslobodyan
Sofia, Bulgaria
Reviewed 15 November 2016

Always customer focused, always free upgrade (whenever possible), nice present during your stay, very attentive personnel. Although not close to center, still in a good neighborhood with lots of dining options around.

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2Thank RG6666
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear RG6666, Thank you for choosing our hotel and for the time taken to share your review. It feels great to know that we reached your expectations and that you enjoyed our complimentary upgrade. We look forward to have you back as our guest next time you visit Bucharest. All the best, Florin B. Badita General Manager

Reviewed 8 November 2016 via mobile

Booked 2 executive rooms for my parents, me and my girlfrind. On check in we recieved complimentery upgrades to the junior suits. Staff was great, from the nice an welcoming girl on reception to the bar and breakfast are staff all the way to the manager. Hotel was fully booked at the time but you couldn't tell as it was...

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1Thank ionut098765
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Ionut, Thank you for your kind review and for choosing our hotel during your stay in Bucharest. It was a pleasure having you with us and we are glad that we made you feel welcomed, as we intended to. We look forward to have you back as our guest. Sincerely yours, Florin Badita General Manager

Lyon, France
Reviewed 1 November 2016 via mobile

Hotel at the entrance of the city with facilities: a spa & a fitness room. The hotel is located at 15min from the Old City by car, with a tramway stop nearby. I didn't try the restaurant as it seemed quite impersonal.

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Thank kerGG
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear KerGG, Thank you for your review and for choosing our hotel during your visit to Bucharest. We're glad that you enjoyed your stay with us and we hope that there will be a next time so that you can try also the restaurant; I'm sure that it will be a nice surprise. Thank you again for choosing our hotel...

Haifa, Israel
Reviewed 16 October 2016 via mobile

I'd give 3.5 stars if I could. Clean and nice accessories, but feels kind of old. If you'll get room turn to the main road, you'll probably could be bothered by noise of cars. In my room the shower was a bit weak.

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Thank Yaron S
Timisoara, Romania
Reviewed 2 October 2016 via mobile

We booked a standard double room for one night. On check-in, along with the key cards, we had the pleasant surprise of being given a hand written note, thanking us for choosing this hotel and informing us we had received a complimentary upgrade to a junior suite. The bed was very comfortable, the suite looked great, and the toiletries didn't...

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Helpful?
Thank Andreea A
Florin B, General Manager at Crystal Palace Hotel, responded to this review

Dear Andreea, Thank you for choosing our hotel and for the time taken to share your review. It feels great to know that we reached your expectations and we hope to have the ocasion to have you back as our guest next time you're in town. All the best, Florin B. Badita General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crystal Palace Hotel is distinguished by its location, in Bucharest’s north area, nearby the capital’s center and only 10 km away from the international airport, Henri Coanda – OTP. Its entire recent renovation, the high standard services, the kind and welcoming personnel, its conference center and business facilities, the fitness center, the modern and various guest rooms, all of these assets established our hotel to the 4 star up-scaled category.Its 74 guest rooms can host up to 160 guests. The Conference Center consists of three meeting rooms that can host any social or business event up to 60 persons. The variety of the services provided is completed by the Lobby Bar & Coffee Lounge, room service and the Choral Restaurant with its traditional and international cuisine.Our guest rooms’ diversity, design and features meet all of our guests’ special demands by being equipped with complimentary HSIA, air conditioning system, desk with electrical outlet, LCD TV, deposit box, mini-bar, comfortable mattresses, blackout curtains, opening windows, natural cosmetics and hair dryer.Due to its various room types, strategic location, conference center and facilities, high standard services, our hotel is recommended for both, business and leisure travelers, groups and long stays. ... more   less 

Additional Information about Crystal Palace Hotel

Address: 18 - 20 Cpt. Av. Alexandru Serbanescu | 1st District, Bucharest, Romania
Region: Romania > Bucharest
Price Range: $95 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crystal Palace Hotel 4*
Number of rooms: 74
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Also Known As:
Crystal Palace Bucharest
Hotel Style:
#24 Business Hotel in Bucharest
#31 Luxury Hotel in Bucharest
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Questions & Answers

Questions? Get answers from Crystal Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive rooms are more spacious.”
 of 5 bubbles Charlene1754, 13 Mar 2017 | Read review
“Choose the suite if possible if you stay longer”
 of 5 bubbles basb2014, 29 Dec 2016 | Read review
“If you require space take the larger rooms the standards are in truth one person only units”
 of 5 bubbles MalmesburyDave, 24 Aug 2016 | Read review
“Excellent bed and shower cabin”
 of 5 bubbles 880mihaic, 30 Apr 2016 | Read review
“just ask for a quiet room”
 of 5 bubbles 935marius, 27 Mar 2016 | Read review
5 of 5