Stayed here on a generous cash rate as a Titanium member. Easily a 5 star property if it weren't for issues with running water! The location in upscale Santa Tecla is great, the cash prices are competitive, and the hardware is new. The other redeeming experience was the warm and exceptional service from Magdalena during check-in and throughout my entire stay. I also want to acknowledge the property for upgrading me from the base room to arguably their best room, a corner studio suite at the top floor. If only all Marriott properties were as equally welcoming. I never had a problem showering in the morning. However, I started noticing water issues when the toilet wouldn't refill at night on my second and third night. On my fourth and final night, I had an early morning departure and again water wasn't restored. I went down to the lobby and the poor FD associate tried his best but alas he's no plumber/engineer. After nearly an hour of waiting, I went in desperation to the next door Courtyard in total sleepwear to pay for a shower. Thankfully, the Courtyard called the Fairfield who were finally (but temporarily) able to restore water. Frankly, had it not been my last night, I would have switched to the Courtyard after that incident. The property exceeded expectations only to undo and disappoint. I didn't receive a post stay survey after check-out which is also frustrating.…
Stayed at this hotel at the tail end of our trip to El Salvador. It is basically a new hotel with everything clean and fresh. The free breakfast is buffet style with everything individually wrapped (hot and cold foods). Would absolutely stay here again if visiting San Salvador.
This lovely spot in Gran Villa is perfect for a quick stay I think. The neighborhood is safe, not too far from La Rosa district, and within a few steps you can walk down a lovely outdoor shopping area with many (and little too many) recognizable brands and restaurants. The hotel rooms are clean, even though very small, but everything is efficient and smart. With covid of course breakfast was almost grab and go, but still clean and functional. We found it easy to get around San Salvador with Uber if we weren’t with our tour company. The hotel was pretty central and the staff are friendly.
I had the opportunity of staying in this hotel during my business trip. I am originally from San Salvador, so being back home was amazing. The company I work for is outsourcing, so staying somewhere safe and short distance wise was imperative. The hotel rooms are quite big, and very clean. The staff was super friendly and professional at all times. I love how the mall was right next to the hotel. I would go for dinner after a long day of work without worrying that something was going to happen. I am so grateful that I stayed here. Breakfast was okay, but well worth the price. I definitely recommend staying at this hotel. The area is known as La Gran Villa, which is a beautiful area.
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