InterContinental San Salvador - Metrocentro Mall

InterContinental San Salvador - Metrocentro Mall

Boulevard De Los Heroes Y Avenue Sisimiles Avenue Sisimiles, San Salvador AP 05 44 El Salvador
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InterContinental San Salvador - Metrocentro Mall
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About

4.5
#2 of 60 hotels in San Salvador
4.4 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
InterContinental San Salvador-Metrocentro Mall is a luxury hotel located in the city's business center and next to Metrocentro Mall, one of Central America's largest shopping malls. During your stay, enjoy exceptional dining at our selection of restaurants including Faisca do Brasil, Nau Sushi Lounge, or Picasso Stone Flame Oven. Relax with an indulgent spa treatment, rejuvenate at the fitness centre, or simply relax in your elegant guest room after exploring the city.
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Property amenities
Car park
Public wifi
Fitness Centre with Gym / Workout Room
Hot bath
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid wifi
Outdoor pool
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Neck massage
Salon
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
24-hour check-in
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Telephone
Iron
Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
Centrally Located
Luxury
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

Boulevard De Los Heroes Y Avenue Sisimiles Avenue Sisimiles, San Salvador AP 05 44 El Salvador
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
Comalapa Intl Airport
34.2 km
See all flights
Ilopango International Airport
10.6 km
See all flights
1,140Review26Q+A86Room tips
Traveller rating
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Detailed Reviews
Rodney A wrote a review Apr 2023
Birmingham, Alabama
Hotel's Favourite
5.0 of 5 bubbles
Spent a week here and had a wonderful stay. Staff was very attentive, and room was extremely clean and quite. Would highly recommend to anyone visiting San Salvador. Hotel also arranged transport to/from airport which was prompt and efficient. Thank you Intercontinental !
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shannon May wrote a review Mar 2022
Chicago, Illinois
4.0 of 5 bubbles
InterContinental San Salvador - Metrocentro Mall

My husband and I stayed here November 2021 for our anniversary. The hotel is in a perfect location with direct access to the Metrocentro Mall and many other things to do in this amazing city. The staff and front desk were extremely courteous and helpful. The hotel was extremely clean and very equipped with social distancing signage and hand sanitizer stations throughout the hotel.

Room: My husband and I are InterContinental Ambassadors, so we received a guaranteed upgrade. The room itself had a wonderful view of the city and the Metrocentro Mall. It still remained super quiet in spite of the close proximity to the shopping centers. The room was clean, and the bed and pillows were very comfortable. The bathroom was very modern, and the shower/tub had great water pressure. My only complaint was that the water temperature often varied from lukewarm to hot depending on the time of day.

Onsite Dinning: The onsite restaurants were okay for last minute dinning, but nothing was memorable considering the price. During our stay, we dined at the Faisca do Brasil and Picasso. The other restaurant Nau lounge was closed during our stay. Again, if you are looking for better fine-dining options, try Brutto El Salvador, La Gastroteca, or La Melangerie. In addition, do not be afraid to dine at some of the delicious local restaurants in the city center.

Pool/Gym/Spa: The pool and gym were both small but workable and the spa services were magnificent and really great for the value. My masseuse was magnificent, and the spa treatments were PERFECT! Just make sure you book your treatments upon arrival because spa slots fill up quickly.

Overall, the hotel made our stay in San Salvador extremely comfortable. I do believe that while some improvements to the dining options can be made, the hotel overall is quite solid and the hotel’s location cannot be beat. My husband and I would definitely stay here again.
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Date of stay: November 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Room Tip: Views of the city are WONDERFUL!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Upatnight wrote a review Jan 2020
Bowmanville, Canada
5.0 of 5 bubbles
Very nice, clean, quiet hotel. Check in was a bit slow but otherwise no issues at all. Very nice room, bed was extremely comfortable and the pillows are great! Food in the restaurants was excellent, the Brazilian BBQ was a great treat - a bit pricey but the food was delicious and the service was good. Nice clean pool but it's right beside the street so although there's privacy with a fence and trees, it was quite noisy. Fitness centre is adequate, provides ice water and fresh fruit as well. Concierge desk was really efficient helping us book a quite for a small tour, and booking our early morning ride back to the hotel. There is no hotel shuttle, it's about a 30 min drive to the airport in no traffic, can be much longer during peak traffic times.
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Real-IC, Gerente at InterContinental San Salvador - Metrocentro Mall
Responded 16 Jan 2020
Your comments make a big difference to efforts our staff put in. Thank You for making this difference! These notes contribute to our success. Many thanks for your support, guidance and encouragement. We enjoyed having you as our guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shilpach2015 wrote a review Feb 2022
Hyderabad, India
3.0 of 5 bubbles
This is my first visit to El Salvador and infact to any Central American country. Stayed in village hotel before moving into this city hotel. Due to huge cultural difference I was not expecting few obvious facilities which are there in other hotels in different parts of the world.

But this hotel is disappointing in so many ways. You will get luke warm water in shower, no concierge ( of course there is a big board which says concierge), locker didn’t work, website says weekend offer breakfast free when we checked in we understood that breakfast is free for weekend only not other days…it could be bad communication but I felt cheated.

Room was good, slept well all days. Internet works fine. Breakfast was fine. They make good cheese omelettes. Didn’t try any ofn their restaurants so can’t comment.
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: Largest mall is just across the road but no high end stores so mall is all cluttered.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at InterContinental San Salvador - Metrocentro Mall
Responded 28 Feb 2022
Hello Shilpach2015, Thank you for choosing to stay at our hotel and for sharing your experience. While I am glad you appreciate our rooms, internet connection, breakfast, and you had a quality sleep during your stay, your comment about the shower's water temperature, concierge, locker, website's information about the weekend free breakfast has caught my attention. What you described is definitely not the kind of experience we want any of our guests to have. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well, but that did not happen on your visit. I am sorry for the letdown. I've shared your feedback with our management team, and I trust that they will use this as a reference to help us further improve the quality of our guests' experience. I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Memo Q wrote a review Jan 2020
Guatemala City, Guatemala
5.0 of 5 bubbles
This hotel was built back in late 70's yet they have managed to preserve it well, modernized it and the luxury is there, and got even better. Beds are so nice and comfortable and they make me feel very safe in an area where... I am afraid I would not walk alone around. No way.
Hotel-inside restaurants are diverse: Faica Do Brasil its a good and nice Brazilian cuisine that I always enjoy, but for lunch as "all you can eat" is just too much for me for a working dinner. Come over, you will enjoy this hotel.
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Date of stay: December 2019
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Close to city center, old yet still very fancy and comfortable
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Real-IC, Gerente at InterContinental San Salvador - Metrocentro Mall
Responded 18 Jan 2020
You are the best! Thanks for your generous notes! Thanks for being an awesome guest!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rowan H wrote a review Oct 2022
Cairns, Australia
5.0 of 5 bubbles
My wife and I spent 2 nights at the intercontinental in San Salvador. We are currently travelling through Central America over 5 months and decided to stay somewhere a little bit more expensive in San Salvador due to safety concerns. The intercontinental was perfect for this. There was good security on site. The wifi worked well. The bed was large and comfortable. The room was clean and well equipped with air conditioning, TV, etc. Staff were friendly. On site dining options were appreciated. There was a metro central hall directly across from our room, as well as a large highway but the double glazed windows meant we didnt hear any noise at all. The gym facility was good, although they would benefit from getting a leg press and lateral pull down machine. We were able to get a local tour company to pick us up from this hotel and take us around the city with door to door service.

Overall we had a wonderful stay and were sad to leave.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
isabella820 wrote a review Jan 2024
Vienna, Virginia
3.0 of 5 bubbles
The intercontinental is supposed to be one of the better ones in the city but I was underwhelmed. The outside and lobby look promising but the rooms are outdated, cracks on ceilings, mini fridge does not cool properly, shower area and windows needs deeper cleaning. I was taken aback by the front desk staff their demeanor was dismissive/bored not friendly at all. The restaurant picasso/ NAU staff was very friendly and accommodating and food was good decently priced. But based on service and outdated rooms I would not recommend.
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Date of stay: January 2024
3.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at InterContinental San Salvador - Metrocentro Mall
Responded 31 Jan 2024
Hi isabella820, Thanks for staying at the InterContinental San Salvador-Metrocentro Mall. We value your business with us. We're determined to provide a space where guests can have a pleasant stay. I'm sorry for the conditions and level of customer service you encountered during your stay. I have alerted the hotel management about your comments. I am confident that steps will be taken to improve your lodging experience. Again, thanks for staying with us. We welcome the opportunity to provide you with a pleasant stay. Sincerely, Connie D Case Manager IHG Hotels & Resorts Service
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alicia Pamela wrote a review Feb 2020
Pinole, California
5.0 of 5 bubbles
We will definitely come back for our next stay at InterContinental. The service and staff are exceptional from the front desk to the staff on the executive level. I had a minor accident my second day and the entire staff made sure I was comfortable and provided wonderful accommodations. My family and I would like to express out sincerest gratitude for Anthony and Chef Manuel from the executive lounge. Every morning they made sure we were comfortable. They were attentive to our needs and provided great recommendations for sight seeing and service. The staff is incredibly helpful and friendly. I highly recommend it!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Real-IC, Gerente at InterContinental San Salvador - Metrocentro Mall
Responded 25 Feb 2020
You are the core of our operation. Thank you for making our staff happy with your comments.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Linda wrote a review Jun 2023
Los Angeles, California
4.0 of 5 bubbles
Rough around the edges but still a very pleasant stay. Rooms were clean, well appointed and had an excellent view of the mountains. The a/c worked great, shower and water pressure in good condition. Slept like a baby in the king size bed. Had an incredible massage in their spa. Breakfast was plentiful, I was always greeted by my name and with a smile by Lucy and Brenda lovely young ladies who made my morning. I would like to recognize Raphael the door usher who helped me with transportation, he was so kind and courteous as a solo female traveler I felt cared for. Highly recommend this hotel in San Salvador.
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Date of stay: May 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
battersea90 wrote a review Aug 2023
Sydney
4.0 of 5 bubbles
Had two nights here at the end of our trip to El Salvador. Great location for accessing the Mall across the road. The room was clean and well appointed. Staff were professional and happy to assist with any queries. Good mix of local and international dishes at the breakfast buffet. Used the gym and the pool, both of which were fine. The hotel arranged a cab to take us to the airport (USD30), who was right on time for an 0500 departure. Overall, would recommend.
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Date of stay: August 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pam S asked a question Feb 2024
Fort Worth, Texas6 contributions
Does your hotel have secure parking?
Crystal C asked a question Feb 2020
18 contributions5 helpful votes
How far is the beach from the hotel?
Answer from Alicia Pamela
Pinole, California30 contributions4 helpful votes
By car about 30min without traffic
Alyssa T asked a question Sept 2019
Melrose, Massachusetts12 contributions20 helpful votes
Can I get pupusas at the hotel? If so, what time and where are they served?
Answer from Armando N
San Francisco, California3 contributions
You can have pupusas for breakfast during the breakfast buffet.
vrey_91 wrote a tip May 2024
United States33 contributions
5.0 of 5 bubbles
"I'm not a city person, but if you are book this hotel."
Read full review
Mike D wrote a tip Sept 2022
Aliso Viejo, California23 contributions40 helpful votes
4.0 of 5 bubbles
"Great Hotel, encourage the management to re-install the Speakman Anystream shower heads."
Read full review
Shannon May wrote a tip Mar 2022
Chicago, Illinois6 contributions5 helpful votes
4.0 of 5 bubbles
"Views of the city are WONDERFUL!"
Read full review
Shilpach2015 wrote a tip Feb 2022
Hyderabad, India116 contributions66 helpful votes
3.0 of 5 bubbles
"Largest mall is just across the road but no high end stores so mall is all cluttered."
Read full review
Memo Q wrote a tip Jan 2020
Guatemala City, Guatemala25 contributions11 helpful votes
5.0 of 5 bubbles
"Close to city center, old yet still very fancy and comfortable"
Read full review
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PRICE RANGE
S$213 - S$295 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hotels real san salvador hotel san salvador, intercontinental san salvador, san salvador intercontinental
LOCATION
El SalvadorSan Salvador DepartmentSan Salvador
NUMBER OF ROOMS
226
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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INTERCONTINENTAL SAN SALVADOR - METROCENTRO MALL: UPDATED 2024 Hotel Reviews, Price Comparison and 527 Photos (El Salvador) - Tripadvisor

Frequently Asked Questions about InterContinental San Salvador - Metrocentro Mall
Which popular attractions are close to InterContinental San Salvador - Metrocentro Mall?
Nearby attractions include Centro Monsenor Romero (0.5 km), Metrocentro Mall (0.1 km), and Iglesia del Calvario (0.5 km).
What are some of the property amenities at InterContinental San Salvador - Metrocentro Mall?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at InterContinental San Salvador - Metrocentro Mall?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental San Salvador - Metrocentro Mall?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at InterContinental San Salvador - Metrocentro Mall?
Yes, a parking garage and secured parking are available to guests.
What are some restaurants close to InterContinental San Salvador - Metrocentro Mall?
Conveniently located restaurants include Faisca do Brasil, NAU Lounge, and Picasso Stone Flame Oven.
Are there opportunities to exercise at InterContinental San Salvador - Metrocentro Mall?
Yes, guests have access to a fitness centre and an outdoor pool during their stay.
Does InterContinental San Salvador - Metrocentro Mall have airport transportation?
Yes, InterContinental San Salvador - Metrocentro Mall offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental San Salvador - Metrocentro Mall?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental San Salvador - Metrocentro Mall offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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