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Real InterContinental San Salvador at Metrocentro Mall

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Real InterContinental San Salvador at Metrocentro Mall
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679 Reviews from our TripAdvisor Community

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There are newer reviews for Real InterContinental San Salvador at Metrocentro Mall
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Showing 323: English reviews
Helsinki, Finland
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 November 2013

I would not stay elsewhere in San Salvador. Staff was very helpful and friendly. Food was excellent both at breakfast and at Asian restaurant in the hotel. The gym was OK even though there could have been more than one (old) mattress. The room was pleasant but the bathtub looked a bit worn out. Room safe was not functioning properly... More 

Helpful?
1 Thank ematv
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear ematv: We really thank you for this comment. Receiving feedback from our guests is very important to us and great service is our top priority, we are going to work on your remarks and we hope to have you with us again in a near future!!! Thank you very much for your review. Sincerely yours, Miriam Melendez General Manager More 

Colorado Springs, Colorado
Level Contributor
57 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 October 2013

We stayed there on a recent tour for a week and were very impressed. The accomodations were very nice and clean. We also ate at the restaurants in the hotel and they were very good as well. The only concern is that while we were there, the power went out at least once a day, making it somewhat inconvenient for... More 

Helpful?
2 Thank Dan B
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Dan B: On behalf of InterContinental San Salvador staff we want to thank you for your review! Receiving feedback from our guests is very important to us and great service is our top priority, because of this, we apologize for the inconvenience caused when the power went out and we hope to have you with us again in a... More 

Daytona Beach, Florida
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 October 2013

Popular with conventions and large groups this is one of the nicest hotels in San Salvador. Spacious rooms and wonderful amenities this hotel is where it's at! Beautiful views, manicured grounds, great location and some wonderful restaurants. The only concern I have is with the gym. It was very warm in the gym due to lack of A/C. Also the... More 

Helpful?
2 Thank TheBurrowsFL
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear TheBurrowsFL: Thank you very much for this time you took writing this comment, we are glad to know that you have enjoy your stay with us. We hope to have you with us again. Miriam Melendez General Manager More 

Southampton, United Kingdom
Level Contributor
346 reviews
188 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 14 October 2013

This was the first stop in a summer tour of central America, and one of the stronger hotel choices. High standards throughout from reception to the rooms. We chose not to eat here as there were other local choices available just over the footbridge so can't comment on the food offer.

Helpful?
1 Thank OnwardTraveller
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear OnwardTraveller: We are delighted with your comments and are committed to maintaining the great level of service that you received during your stay. Thank you very much!!! Miriam Melendez General Manager More 

Airdrie, Canada
Level Contributor
4 reviews
Reviewed 13 October 2013

A group of us stayed at this hotel during a recent trip to El Salvador. We had 4 rooms, and each of us had excellent service the entire time of our stay. The rooms were very clean (even the corners) and the hotel was so willing to accomodate every thing we needed. We had brought many extra bags with us... More 

Helpful?
Thank michelem7029
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear michelem7029: On behalf of InterContinental San Salvador staff we want to thank you for sending in your review! We are delighted with your comment and are committed to maintaining the great level of service that you received during your stay. Thank you very much!! Miriam Melendez General Manager More 

1 review
Reviewed 4 September 2013

Is not safe during the night to go out. So if you are inside the hotel is good but what if you want to have fun and go out for the night??? May be someday is gonna be safe, but not yet. Because is something happens the police take a long time to get there.

Helpful?
Thank Honorific
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Honorific: Thank you very much for this comment. we hope to have you with us again!! More 

McKinney, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 September 2013

This is a decent property in San Salvador. It lacks some things that are common to Intercontinental properties. After staying a couple of nights at the Intercontinental in Guatemala City where things such as internet and breakfast were for the same rate was not honored in this property. Ambassador upgrades were not honored at this property either. Service at the... More 

Helpful?
Thank DMullert
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear DMullert: We really thank you for this comment. We are going to work on your remarks in order to improve our product and service. We hope to have you with us again!! More 

Rotterdam
Level Contributor
4 reviews
Reviewed 18 August 2013

I have stayed there 6 weeks during the last 2 months and I have to say that it has been a pleasure. The staff is very friendly - especially, a lady called Jeannette from the sushi restaurant, is amazingly service oriented and always happy to help. I wish that hotel staff in Europe had the same attitude as her. The... More 

Helpful?
Thank TheoGoumas
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear TheoGoumas: We really thank you for this comment. Receiving feedback from our guests is very important to us and great service is our top priority so we are very pleased that our service consistently exceeds your expectations. Jeannette is very pleased to receive this comment. Please come back and see us again soon! More 

Auckand
Level Contributor
210 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 18 August 2013

We thoroughly enjoyed our stay in the San Salvador Intercontinental and would gladly give it five stars if it wasn't for the very expensive wifi. Very few hotels now charge for wifi and it is surprising that this large and seemingly affluent hotel should do so. Apart from that , the rooms were excellent as were the bathrooms . the... More 

Helpful?
Thank AndyAuckand
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear AndyAuckand: Thank you very much for the time you took and share your experience in this stay, we are going to work on your remarks and we hope to have you with us again in a near future!!! More 

Sonsonate, El Salvador
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2013

Is the best hotel in San Salvador, staffs are very friendly treat you like their knew you long time ago. Fast room service, blazing speed of internet connection. Good restaurant in the hotel. Its walking distance to the biggest shopping mall in Central America. Couple of chinese restaurant and rows of steaks & seafood bar for the meat lover.....within the... More 

Helpful?
Thank eater8888
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear eater8888: Thank you very much for the time you took writing this wonderful comment, we are glad to know that you have enjoyed your stay with us. We hope to have you with us again. More 

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Near Real InterContinental San Salvador at Metrocentro Mall

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
This luxury hotel is located at the city's business center and next to Metrocentro Mall, one of Central America's largest shopping malls with more than 500 venues. Our guestrooms are designed to ensure your best rest, equipped with soundproof windows, custom mattresses, high streaming speed Internet and more. Enjoy our wide selection of restaurants such as Faisca do Brasil, an authentic rodizio style Brazilian steakhouse. Nau Sushi Lounge where guests enjoy fresh sushi rolls, handcrafted cocktails and live music. Picasso Stone Flame Oven is our casual restaurant, the perfect spot for enjoying pizzas, carpaccios, burgers, pastas and desserts. Guests can exercise at our fitness center or relax at our Spa InterContinental where they can choose from a variety of soothing massage treatments. ... more   less 

Additional Information about Real InterContinental San Salvador at Metrocentro Mall

Address: Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador
Region: El Salvador > San Salvador Department > San Salvador
Price Range: $173 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental San Salvador at Metrocentro Mall 4.5*
Number of rooms: 228
Reservation Options:
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Also Known As:
Intercontinental Hotels Real San Salvador Hotel San Salvador
Intercontinental San Salvador
San Salvador Intercontinental
Real InterContinental San Salvador At Metrocentro Mall El Salvador
Hotel Style:
#1 Spa Hotel in San Salvador
#1 Business Hotel in San Salvador
#2 Family Hotel in San Salvador
#7 Romantic Hotel in San Salvador
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental San Salvador at Metrocentro Mall staff and other travellers.
9 questions
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Questions? Get answers from Real InterContinental San Salvador at Metrocentro Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Si eres IHG que te garanticen acceso a Club Ejecutivo segun tu Categoria IHG”
 of 5 bubbles RodrigoGonzalez, 6 Nov 2016 | Read review
“8th floor is worth every penny”
 of 5 bubbles randylopez7, 31 Oct 2016 | Read review
“If you are often going to IHG hotels, purchase an Ambassador card (USD 200 per year) and usually you always get an upgrade.”
 of 5 bubbles 924bojanm, 27 Sep 2016 | Read review
“Ask for mall-room view.... I think it's better - the one we got was some sort of "mountain view"”
 of 5 bubbles BrightShadow, 25 Aug 2016 | Read review
“Air conditioner in the 8th floor is not working properly”
 of 5 bubbles WandaMichelleM, 7 Aug 2016 | Read review
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