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DoubleTree By Hilton Panama City

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Traveller (330)
Room & Suite (146)
Pool & Beach (65)
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Overview
  • Excellent36%
  • Very good41%
  • Average14%
  • Poor5%
  • Terrible4%
Travellers talk about
“double tree”(40 reviews)
“welcome cookie”(7 reviews)
“el carmen”(11 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from DoubleTree By Hilton Panama City
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Offers from DoubleTree By Hilton Panama City
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,532)
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641 results
Traveller rating
185
252
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185
252
122
41
41
Show reviews that mention
All reviewsdouble treewelcome cookieel carmenrooftop poolmetro stationnice hotelupon checkcentral locationbusiness centervia espanacalle uruguaybuffet breakfastcinta costerarestaurant stafffitness centerpanamaiglesia
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1 - 5 of 641 reviews
Reviewed yesterday

I was not happy staying here. The front desk staff are so stand off ish. No one smiles, I repeat NO ONE SMILES. I mean come on! this is a customer service industry. I checked in and checked out with Sheryln. She has no personality....More

Thank Christopher R
Hotel's Favourite
Reviewed 15 January 2018

I recently spend Christmas and New Years for the second time at this location. My family and I were treated like we were a part of the family. From guest services at the front desk (Carla"s) Security, House keeping, food services (Alonzo) and all the...More

2  Thank Bill N
Response from Carlos Behhis M, General Manager at DoubleTree By Hilton Panama CityResponded 26 January 2018

Dear Bill, Thank you very much for the time taken to write your wonderful comments. You can trust they will be shared with our staff because they are a great tool to motivate their desire to improve their performance and also to make the necessary...More

Reviewed 1 week ago via mobile

We stayed at this hotel for 4 nights to explore the city before going to Playa Blanca. I returned to stay at this hotel for 1 night before flying back home. The hotel is located in a convenient location a block away to metro location,...More

Thank Jose J
Response from Carlos M, General Manager at DoubleTree By Hilton Panama CityResponded 2 days ago

Dear guest, It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again. You are always welcome. Best...More

Reviewed 2 weeks ago

Average property. Location close to metro which was clean, fast and easy to use. Like many emerging economies, the infrastructure needs work - sidewalks (around hotel and elsewhere) are in a state of disrepair. Almost all staff we interacted with over 5 days (reception, housekeeping,...More

Review collected in partnership with DoubleTree by Hilton
Thank bg19958
Response from Carlos M, Manager at DoubleTree By Hilton Panama CityResponded 1 week ago

Dear Guest, We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them and also to make the necessary improvement in our internal processes. Thank...More

Reviewed 2 weeks ago

Most folks in the front office don’t smile nor do they speak /understand English. Andrew from front office should find a different role in the hotel. I asked him if I can get help with the computer keyboard at the business center and he asked...More

Review collected in partnership with DoubleTree by Hilton
Thank getintouchwithchris
Response from Carlos M, General Manager at DoubleTree By Hilton Panama CityResponded 2 weeks ago

Dear Guest, Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the situations you experienced with the service during your stay. Do not doubt that the comments we receive from our valued guests, like you, enables...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Outdoor pool
Details
Price range
US$60 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Luxury Hotel in Panama City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$60 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Luxury Hotel in Panama City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (330)
Room & Suite (146)
Pool & Beach (65)
Dining (39)
Amenities (28)
Business Centre & Event Rooms (5)
Family and Play Areas (4)
Questions & Answers
Ask a question
Linda L
11 December 2017|
AnswerShow all 3 answers
Response from Indera N | Reviewed this property |
Sorry, I don’t know.
0
Votes
Gemma A
12 October 2017|
AnswerShow all 2 answers
Response from Brita S | Reviewed this property |
Agreed, most shopping is in the malls.
0
Votes
Room Tips
"A city view would be nice."
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"HHonors and AAA rates are available online booking"
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"Be nice. ask for room on upper floors"
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"Get as high as you can."
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