This hotel is located on a quiet street within the center of El Cangrejo. A good laundry is next door, with Rey's large grocery, dining, and other stores within a walkable half mile. The 9 floor building offers a small roof top pool with a view, a clean gym with cardio equipment and dumbbells on the 8th floor, parking garage on the 3rd floor, restaurant on the 2nd floor, and attractive 1st floor lobby with a 24/7 front desk. I found the English speaking front desk staff extremely professional, friendly, and helpful in a variety of contacts and matters. The maids, though lacking English, were equally good staff. Mask wearing was required and prevalent throughout the building, as well as outside on the sidewalks and businesses. Booking.com gave me a free upgrade to an executive room that actually consisted of 2 large rooms and an unusually huge bathroom. My 8th floor room offered an open city view, wall sized windows, and good ambient light. It was modern, clean, bug free, comfortably furnished, and reasonably supplied with bed pillows, bath toiletries, iron, board, coffee maker, and small fridge. The AC and TV worked well, with some English channels being included in the cable lineup. Besides aging furniture, this hotel has problems lowering the rating from what could and should be a 5 star place. First, my connecting room door (not requested) offered little sound proofing from the adjacent loud family. Second, the rolling bed was a stupid inconvenience every evening when leaning back to watch TV. Third, my room had at least 6 maintenance issues - all small but a sign of neglect. Fourth, the bathroom lacked a hair dryer which any nice hotel should have. Fifth, and most significantly, was the poor wifi that plagued my room for the entire 6 night stay. It was weak at best and would lose signal multiple times throughout the day for minutes at a time. No place in the room worked better, and the service tec did nothing to solve the problem. In fact, he advised that the router was 2 rooms down, disappeared, and never returned. Perhaps some rooms do better than others, but this critical amenity's failure for my stay would prevent me from returning. This is a nice hotel in a good location with a great staff, but its poor wifi alone should cause pause for anyone really needing reliable service. For more money, the Best Western Plus is definitely a better prospect; and for comparable money, smaller windows, and a lesser view, the nearby Coral Suites offers nice rooms with a kitchen and consistently higher review ratings.…
A nice , comfy room. Aircon worked very well Slightly mobile bed but otherwise all good >A good complimentary breakfast and helpful staff. A very nice rooftop pool. Well placed for travel around the city - only 400yds from the metro station. Some nice retaurants within 5 mins walk
This hotel was extremely great for the value! The executive room with a king size bed was well furnished, spacious and comfortable. The location was ideal for what I wanted and needed for my week long stay.
Nice and friendly but in need of a serious refurbish, great roof terrace with swimming pool. Central location with easy access to various locations to visit or shopping by taxi, Metro or even walking.
I have never been so disappointed about the service in a hotel! First, they couldn’t find the reservation and were very unhelpful when i showed them the confirmation. The lobby staff was rude and looked super stressed. We ended up getting a better room so it worked out fine...until the next day when we got back from an all-day tour to find our room untouched... not cleaned, no new towels... simply untouched. Hotel is nice, it was a real shame that the service was so poor. STAY AWAY FROM THIS HOTEL