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4.0
#41 of 127 hotels in Panama City
Location
Cleanliness
Service
Value
Sheraton Grand Panama is a deluxe five-star hotel perfectly situated in the heart of Panama City’s business and financial district. Enjoy superb amenities and the proximity of Tocumen International Airport and the Atlapa Convention Center, which is located just across the street from the hotel. This luxury hotel in Panama City is surrounded by premier leisure attractions such as the famous Multiplaza Shopping Mall and the shops and restaurants of Old Panama.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We have stayed at this hotel 4 times in the past year. Each time has been excellent. Very good service from all employees we met who seem to genuinely want to make sure your stay is going well. Excellent Platinum recognition and appreciation from the front desk! Great club lounge and food offerings for breakfast and evening. Front door greeters and bellman always wearing suits giving the hotel a first class impression. Very nice lobby area. Great gym/health club with exercise/spinning classes. Excellent internet coverage, clean comfortable rooms. Overall very comfortable clean safe hotel in a convenient location with 5 star service which has shines on each of our 4 stays. Would definitely return!
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NHPanama, Director General at Sheraton Grand Panama
Responded 8 Jan 2020
Dear Howard 60602: Thank you for choosing the Sheraton Grand Panama for your recent travels to Panama City. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you for your loyalty to Marriott bonvoy and we wish you a Happy new year!
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The hotel grounds are nice, admittedly I didn't get to see it all. Only had breakfast buffet there (which was really good with great variety). As for the room, clean, service every morning with room cleaned, beds made, etc...replacement of towels a little lacking. Some issues for the room that need some attention, the bathroom doesn't have any exhaust fan. There is no mirror in the bedroom, so if someone is using the bathroom and another wants to get ready in the room, no mirror. Bathroom for standard rooms is pretty small. Had to request more items (shampoo, etc as only had one bottle). The hairdryer is pitiful, super weak and takes forever to dry your hair. Front desk was super confused on how to properly split the bill for us on business sharing a room. Took a long time and they still didn't figure it out properly. That said, the lady working evenings at desk was super nice and helpful. Another thing- carry some small first aid items for your guests like bandaids since there is no store in resort for this kind of thing. Overall, good stay, quiet hotel with good service, just needs a few improvements. Would stay again though.
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Date of stay: April 2022
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Pardo, General Manager at Sheraton Grand Panama
Responded 18 Apr 2022
Dear AnnetteO123, Thank you for staying with us. It's great to see you enjoyed your stay. We've also taken note of the items where you feel we can improve. We recognize your time is valuable and appreciate you let us know about your experience while we look forward to welcoming you back soon.
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Room was fine but attitude of staff was not good. It’s a resort and pool and spa should not close at 8 pm. Guests come back from a days outing and look forward to using the pool and spa and they should be open till 11 pm at least.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with family
Room Tip:Room was fine.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NHPanama, Director General at Sheraton Grand Panama
Responded 7 Jan 2020
Dear zohra74: Thank you so much for your visit and share us your experience. Service is very important for us and of course we will be verifying that our promise can be done by associates with all guests. Our hotel is not a resort, but we will sharing into the organization for future this comment. Happy new year and we hope to see you soon!
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No kettle in the room, you have to call room service for hot water. There was a coffee machine in the room, and coffee grounds, but no filter, again, you have to call room service. As there was no daily housekeeping due to covid, once you ran out of tea bags, or coffee, or coffee filters, you had to ring up room service for more, and they only bought one, even if you asked them for more, which meant if you drink tea or coffee 2-3 times a day like I do, you're making multiple calls for a tea bag or coffee grounds.
You could request housekeeping each day, however, when we requested them, they didn't clean the room, just the bathroom. The room was not vacuumed, and the sheets were not changed. I raised this with the manager, and he said it was a new Marriot corporate policy!
Next, don't believe what you read on the website about the amenities the hotel offers. The website is not kept up to date with changes the hotel is required to implement due to covid lockdowns. I raised a complaint with the manager that the website is misleading. At first he said the virus restrictions are fast moving, and they cannot keep up with the changes, to which I countered the gym had been closed for 4 weeks - more than enough time to update the website. To be more specific, I searched on the Marriott website and filtered for hotels that had a gym. The manager then said the website was not wrong, the hotel did have a gym, just that I was not allowed to use it. No apology, no concession, no nothing.
Lastly, while the hotel normally has a selection of restaurants, due to pandemic restrictions, only one was open, and that was serving a reduced menu. Food was overpriced, I highly recommend downloading a delivery app and ordering out. If you have any kind of dietary restriction (e.g. vegetarian), your choices off the menu are going to be between salad A and salad B. Breakfast was ok, though they didn't have any cereals on offer.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: February 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Pardo, General Manager at Sheraton Grand Panama
Responded 7 Apr 2021
Dear Zippy19841 We regret your experience have not been positive. We will work and set all the guidelines in order to prevent these issues from occurring in the future. Thanks for your feedback.
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Second stay at a Marriott property in the last week. Both cases were definitely below standard. At the Sheraton when we first checked in, I was not offered the usual option of points or a gift. I had to mention it to the agent at check. Even though the occupancy rate of the hotel was very low I was not offered the usual upgrade. The first room assigned was next to the elevator. After requesting another room I was assigned a room further away for privacy and quiet. There were no washcloths in the bathroom. I requested two times by phone and the third time went down to the front desk and requested. Never did receive them. The toilet in the bathroom would continually run after flushing and I had to remove the top of the tank to reseat the flapper valve every time. The wifi was marginal and has no security password required is required to access. We went down to have something to eat in the hotel restaurant. The table we were assigned was not clean. There were only 3-4 people in the whole restaurant. The food marginal. My wife had a glass of wine that tasted like grape juice. Later that evening she did not feel well and had gastric distress for 2-3 days. I imagine the response I will get is it is due to COVID. The staff in general are not motivated to provide service. I could go on, but I think you get the picture of the situation in this hotel. Would not stay here again. The stay I had at the Marriott in the Villages prior to this one was worse.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: November 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Pardo, General Manager at Sheraton Grand Panama
Responded 28 Nov 2020
Thank you Capt M, Your feedback is very important for us. We apologize for falling short in this opportunity. As a teachable momentwe have shared your comment with the appropriate teams in order to take actions and avoid this situations to happen again. Thank you for your sharing with us.
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Loved everything about my stay here. Room is fully cleaned and restocked daily. Wifi always works as does everything else in the room. Staff are very efficient. Ney at the front desk is always willing to help, thank you Ney! Breakfast is amazing, and there are many stores and restaurants in the hotel to spend time in. There's a grocery store across the street and every floor has a huge freezer of ready-to-go bags of ice that slip perfectly into the ice bucket in the room. The pool area is gorgeous and has shaded areas perfect for hot weather. On levels L and S there are many nooks, each decorated differently, with lots of places to just rest, sit, read a book, wait for friends, sip coffee, etc. Easy taxis and tours to anywhere in town. I felt very safe, relaxed and well taken care of here.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were flying out from Tocuman and this hotel was a perfect place. It was during the coronovirus and we werre treated to an amazing breakfast buffet, and the night before we orded room service and it was great! The staff at this hotel was extremely accomodating and wonderful in every way. The building is a little dated, but spotlesly clean and very and comfortable!
When we entered our room, we were treated to a plate of fine chocolates. We had the conciege set up a taxi to the airport and the driver was immaculate, fair priced and extremely professional! The conciege was absolutely wonderful!!!!!
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Review collected in partnership with this hotel
Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NHPanama, Director General at Sheraton Grand Panama
Responded 23 Mar 2020
Dear NanolaMarie: We are delighted to have been your chosen hotel during your recent stay in Panama City. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Sheraton Grand Panama and we hope you choose to create more memories with us whenever your travels bring you back to Panama City. Regards,
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It is Sunday morning on January 12th. I was awakened by loud music at 4am. It is now 450. I called the hotel to ask them to turn it down. I am staying ACROSS THE STREET. I was told it is for a wedding, and maybe it will end soon. That is all. Why is it acceptable to wake a street up at 4am for a wedding?? On a Sunday??? This is unacceptable and Sheraton should be ashamed of themselves for being disrespectful of others' sleep.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NHPanama, Director General at Sheraton Grand Panama
Responded 15 Jan 2020
Dear 634rachellea: Thank you for taking the time to share us your recent experience. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations. We will evaluate the case as soon as posible. Have a happy new year.
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We spent a week at the Sheraton Grand Panama and we didn't want to leave. The room is spacious and has lots of storage is you want to unpack. The bed and pillows were super comfortable. Joseph the concierge was very helpful in connecting us with tour providers and services near the hotel. He was our go-to guy. Every day we looked forward to the hotel's breakfast as they have a wide variety of food, an omelet chef and the hot dishes change daily. The hotel restaurant, Las Hadas, has very good food too at an affordable price (loved the Tortilla Soup). When we weren't going on day trips we spent a lot of time in the pool, jacuzzi (for one person), steam room and sauna. Everything is so clean and the hotel staff is very friendly (speaking Spanish helps though). We were there in low season so they were probably more relaxed. The Sheraton is located 15 minutes from Tocumen Airport and 15 minutes from Casco Viejo by Uber so it is well located if you're a tourist. Within a 5 minute walking distance are Jimmy Paridilla and Roadster's Diner, two good family-style restaurants. The Coffee Bean & Tea Leaf is a 10 minute walk away if you like premium coffee.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Avoid the rooms with a shared door. You will hear the kids or adults in the next room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room was clean and spacious. The staff is not really friendly or accommodating. I booked the at the Executive floor to have access to the Club Lounge but upon arrival I was informed that the lounge is closed Friday and Saturday (that was not informed when I book in their website) The quality of the breakfast was poor at not at the international level of other Sheraton properties.
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Pardo, General Manager at Sheraton Grand Panama
Responded 8 Sept 2023
Dear Explorer59884859369 Thank you for taking the time to let us know about your experience while staying with us. We regret falling shorts in meeting your expectations. Your feedback is very valuable to us, it allows us to continuously improve the expierience that we want to delivered to our guests. We hope to have you back with us very soon. Sincerely,
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There are more places to choose from in the Panama City area.
PRICE RANGE
S$137 - S$224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton panama city hotel panama city, panama city sheraton
LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
361
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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