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Sheraton Grand Panama

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493 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Panama
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Showing 295: English reviews
Rocklin, California
Reviewed 24 July 2016 via mobile

We stayed at the Sheraton for five days with our two kids 12 & 15. The pool is great with and outdoor food menu so can eat poolside. The gym is the best I've ever seen in a hotel! The food is excellent. The rooms are nice and clean. This is a wonderful hotel but, it is not for kids....

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Helpful?
Thank evebowers
Sara P, General Manager at Sheraton Grand Panama, responded to this review

Dear Evebowers We want to say thank you for share your experience on Tripdadvisor. We are very glad to know that you enjoyed your stay, and that our staff at the pool, gym and Mr. Juan have been kind and helpful. We will let our staff know about your comments and from all of us, Thank you again!!! Regards,

Montreal, Canada
Reviewed 16 July 2016

Room is great, well maintained, with wonderful and clean beds, sheets and pillows. Bathroom was updated, but shows it age in style. Shower works pretty well, but making it work demands that you get cold-wet prior to reaching desired temperature. Ammenities are so-so (could be much improved). Safe works fine and wardrobe has enough room. Air conditioning works fine, but...

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Thank DKanada
Sara P, General Manager at Sheraton Grand Panama, responded to this review

Dear DKanada Thank you for share your experience at Sheraton Grand Panama. We want to apologize for the inconsistences you have in your stay. We share your comments with our Quality Department. We look forward to seeing you again. Best regards,

Reviewed 12 July 2016

I want to commend Luz González concierge and Claudia Ospina in the executive área At the 14 floor for their outstanding customer service!! Always greeting us with a smile. They were awesome!!! They went above and beyond!

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Thank Rita C
Sara P, General Manager at Sheraton Grand Panama, responded to this review

Thank you for choosing Sheraton Grand Panama for your recent stay in Panama City. We’d be grateful if you would review us on TripAdvisor. We are very glad to know that you enjoyed your stay, and that our Club Loung staff make you feel comfortable. We will let our staff know about your comments and from all of us, Thank...

Mexico City, Mexico
Reviewed 11 July 2016 via mobile

In general an average hotel, a little bit old hotel good service in general, fast check-in and checkout processes. Important to mention that I asked for a checkout express and receive my invoice during the night under the door but I didn't receive it so I needed to come back to the lobby. Best things the restaurants, good breakfast will...

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Thank Ricardo G
Sara P, General Manager at Sheraton Grand Panama, responded to this review

On behalf of Sheraton Grand Panama we would like to thank you for taking the time to share your experience on Tripadvisor. We are so glad to hear that you have enjoyed the stay. We hope to see you soon and we will waiting for you on your next visit to Panama City.

Reviewed 7 July 2016 via mobile

Superb Sheraton, defiantly one of the nicest Sheratons I've been to in North America and Central America. The Sheraton Club for us Platinum SPG members was stunning, overall a great stay with an awesome view of the city and the Pacific Ocean.

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Thank American B
Sara P, General Manager at Sheraton Grand Panama, responded to this review

On behalf of Sheraton Grand Panama we would like to thank you for taking the time to share your experience on Tripadvisor. We are so glad to hear that you and have enjoyed the stay. We feel very happy that you have enjoyed our service and facilities and you have had a good time in Panama. We hope to see...

Los Angeles, California
Reviewed 6 July 2016 via mobile

As a platinum member of the StarWoods preferred guest they treated me beautifully and they upgraded my family to a gorgeous suite with amazing service. They also had an amazing fruit and cheese plate waiting for us! Such a great stay and buffet was amazing downstairs and Sheraton club was simply perfect! It's a paradise in the middle of the...

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Thank 316gimmickst
Sara P, General Manager at Sheraton Grand Panama, responded to this review

On behalf of Sheraton Grand Panama’s we would like to thank you for taking the time to share your experience on tripadvisor. We are so glad to hear that you and your family have enjoyed the stay. At Sheraton Grand we pride ourselves in being able to deliver industry leading customer service and creating memorable experiences. We are happy that...

Dallas, Texas
Reviewed 28 June 2016

Claudia Ospina, Dixinia and Luz provided an excellent service while my group stayed at the Sheraton Grand Panama. Their service was outstanding and they went over their assigned responsibility to help us with our requests.

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Thank lars16pr
Sara P, Manager at Sheraton Grand Panama, responded to this review

Dear Lars We want to say thank you for share your experience with Tripdadvisor. We are very glad to know that you enjoy your stay and that the service at the Sheraton Club was excellent. We will let them know about your comments and from all of us, Thank you again!!! Regards,

London, United Kingdom
Reviewed 20 June 2016

The hotel is quite old and could do with an update. We had significant troubles checking in as the front desk spoke barely any English and our Spanish was limited (definitely not good enough for a situation where they could not find our reference number). The service overall was ok but could have been better.

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1Thank 990laura
Sara P, Manager at Sheraton Grand Panama, responded to this review

Dear Laura We want to say thank you for share your comments at Tripadvisor. We apologize for the inconvenience you have with our Staff at the check in and the service. Once again, please accept our heartfelt apologies for the inconveniences mentioned, and our gratitude for having helped us to improve. Kindest regards,

Barbados
Reviewed 17 June 2016

Rooms very quiet and clean. staff very friendly and helpful. The only negative is the bathrooms are tiny which isn't an issue if you are alone on business. Bathroom wall is frosted glass which is very nice but would hamper privacy if you were sharing with someone other than your partner.

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Thank Frances K
Sara P, General Manager at Sheraton Grand Panama, responded to this review

Dear Frances K, We want to say thank you for share your experience on Tripdadvisor. We are very glad to know that you enjoyed your stay and our facilities. We are focus on deliverying a high quality service to our guests. Thank you for preferring us!!! Regards,

Reviewed 30 May 2016 via mobile

Very reasonable prices, excellent service (even though there was a bit of a language barrier), they have a great little restaurant in the hotel, and it's fairly centrally located. I highly recommend it from the short stay we had with them.

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Thank mykakatt
Sara P, Manager at Sheraton Grand Panama, responded to this review

Dear Mykakatt We want to say thank you for share your experience at Sheraton Grand in Tripadvisor. We are happy to know you enjoy your stay with us. Best regards,

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
The Sheraton Panama Hotel & Convention Center is a deluxe five-star hotel perfectly situated in the heart of Panama City’s business and financial district. Enjoy superb amenities and the proximity of Tocumen International Airport and the Atlapa Convention Center, which is located just across the street from the hotel. This luxury hotel in Panama City is surrounded by premier leisure attractions such as the famous Multiplaza Shopping Mall and the shops and restaurants of Old Panama. ... more   less 

Additional Information about Sheraton Grand Panama

Address: Via Israel y Calle 77 | San Francisco, Panama City 0819, Panama
Region: Panama > Panama Province > Panama City
Price Range: $180 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Panama 4*
Number of rooms: 361
Reservation Options:
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Also Known As:
Sheraton Panama City Hotel Panama City
Panama City Sheraton
Sheraton Grand Panama Panama City
Hotel Style:
#7 Casino Hotel in Panama City
#15 Spa Hotel in Panama City
#24 Luxury Hotel in Panama City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Panama staff and other travellers.
6 questions
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Huffman, Texas
4 months ago

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Questions? Get answers from Sheraton Grand Panama staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“14th floor rooms are more expensive. It will qualify you to use the 15th floor executive restaurant for breakfast and snacks at no charge.”
 of 5 bubbles helen_cuevas, 30 Aug 2016 | Read review
“Try not to be near the elevator and in an upper floor over pool, where's more quiet.”
 of 5 bubbles DKanada, 15 Jul 2016 | Read review
“Rooms looking to the Pacific Ocean”
 of 5 bubbles lars16pr, 28 Jun 2016 | Read review
“Don't forget Spanish translator.”
 of 5 bubbles 539maksb, 18 May 2016 | Read review
“Ocean view is the best.”
 of 5 bubbles 330thew, 17 May 2016 | Read review
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