Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Nice facilities, I especially liked the pool area at night, I would suggest they keep it open until midnight. Housekeeping needs to get better, as often my room was not made until after 4pm. No drawers in the bedrooms, which were also a bit noisy. Ability to use Sheraton restaurants a major plus. Overall an ok experience.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NHPanama, General Manager at Aloft Panama
Responded 2 Mar 2020
Aloha 1954Moon, Thanks for your honest feedback. Thank you for choosing us and enjoying the Aloft Experience. We will take into consideration your comments looking foward to improve our service and making the most the stay of our guests. Thank you for your confidence.
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Stayed for 4 nights. Fairly standard hotel service, with a very mediocre breakfast buffet. They served chopped hot dogs one day, the food was often cold, and the lineups got very long because of the limited staff. One day waited over 20 mins in line to receive breakfast. Beds were not very comfortable, the mattresses were flimsy and we all had sore backs by the third night. Tried to call the lobby multiple times during our stay to arrange cleaning or to ask questions but was always disappointed that the phone was not being answered. Had to go down in person to the lobby to get service. Ok choice for a budget, but because it's only a bit more for higher end rooms in Panama City I would probably stay elsewhere next time.
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Date of stay: November 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Pardo, Director General at Aloft Panama
Responded 1 Dec 2021
Aloha jayc812CQ, We want to thank you for sharing your comments about your recent stay at Aloft Panama. Our sincere apologies for not exceeding your expectations during your stay. We will be taking your comments into account to improve our service. Thank you very much for staying with us!
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A nice hotel in a good location. The hotel is located is ~15-20 mins away from the airport and ~20 mins away from Casco Viejo. The neighbourhood is very safe and there are many nice dinning options in the area, also it’s attached to Sheraton Grand which has a 24 hours restaurant and more dining options. The breakfast buffet was very nice and the price was great since it wasn’t in our stay, it’s 10.70$ per person. The room was spicy and generally clean except the rug that was heavily stained. There’s an outdoor pool that we didn’t use but it was cool to hang out in the pool patio.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip:Â Try to stay on a high floor to get a good view of the city
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luckily we only stayed here one night in order to be closer to the airport for an early flight. We pre-scheduled an Uber for a 0430 am pickup from our hotel to give us plenty of time to check in at the airport. Upon arriving at the Aloft Hotel, it seemed rather straight forward, we were greeted upon entering and directed up the escalator to check in. Check in was pretty simple and the lady at the desk explained the restaurant situation to us. We got a room on the 16th Floor so had a decent view and at first it was super quiet. Upon entering the room it did look a little run down, but we figured oh well it is just one night. We did noticed on the top shelf of the closet that it appears someone left behind a plastic faceshield from a previous guest and that housekeeping may have missed. I don't think these come standard with the room and upon examining it, it was dirty, but I did wash my hands afterwards. One thing we did like was the Brewpub downstairs, the food was pretty good and reasonably priced. We then got settled in for the night and after the noise quieted down in the hallway, we did get some sleep. The next morning we were up bright and early to catch our Uber for the airport. Upon going down to the Lobby we noticed that there was nobody to be found, not a single humanbeing in sight nor a notice on how to get ahold of one. We also quickly noticed that the doors to the hotel were completely locked at all entrances and we could not get out. Our Uber showed up and we tried to explain to him through the glass that we were trapped inside the hotel. We called out for a person several times with no response, we searched for a phone number or anything to get ahold of someone with no luck. We finally decided to wonder the hotel in search of a human. It took us walking all the way to the lobby of the attached Sheraton Hotel to finally find a security guard. He had to unlock the hotel door on the Sheraton side to let us out, then we had to walk a block around the hotel back to the Aloft entrance and luckily our Uber waited for us. This all could have been prevented if the hotel would have let us know that they were going to lock us in from the beginning or had a security guard on the Aloft side to let us out. First and last Aloft experience.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Pardo, General Manager at Aloft Panama
Responded 20 Jul 2021
Aloha testpilot88, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this situation from occurring again. Thank you for your feedback
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This hotel is very conveniently located next to the convention center and it's connected to the Sheraton Grand Panama and a large casino. We received great service during our short stay. The pool is small. They have nice areas for people to mingle like a pool table and a large sitting area. There are a few restaurants around and the restaurant that the Aloft shares with the Sheraton Grand is open 24 hours. We were given a room in the top floor which was very well lit and had a nice view of the water over the convention center. Breakfast buffet was good and I feel appropriate for the type of hotel.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A fairly decent hotel for the value. However, You will pay to a $55 charge to bring family or friends to your hotel room. Secondly, calls to order food or drinks in the 24 hours restaurant is barely picked up at night time.
I recommend you try Sheraton next door for an excellent service.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Â The Sheraton Hotel next door is a better option.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Pardo, Owner at Aloft Panama
Responded 17 Nov 2023
Aloha 101Chiefw Thank you for sharing you comments about your recent stay at Aloft Panama. The additional person that is not register at check in do have an additional cost. We will be checking the procedures abour the room services. Once again thank you and see you soon!
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Needed hotel close enough to airport to Uber there in early morning next day. While not metro accessible, really, this filled the bill. We'd stayed at Ramada on our arrival and there weren't restaurants nearby at ALL. When we looked there were several acceptable ones near. Unfortunately it was Christmas eve and several were closed or closing, but otherwise, this would have been a 'plus'. They were willing to price match (& actually 'better'?) Booking.com w/ a little persuasion and we were allowed to check in early to-boot. The restaurant which was where we ended up having dinner wasn't bad (nachos and wine, w/ bakery 'cake' in our room) ...kind of what i EXPECT of hotel dining (bad+ expensive) and our server was terrific, esp. as it was christmas eve and they were plenty busy. I would look for ALOFT brand hotel in future...other than being hard to use via Metro, room was spacious, well equipped, quiet and had a lovely panorama from 16th floor.
Breakfast the next morning was a TAD delayed from 7 a.m. offered 'start', something that determined we stay here as opposed to any other hotel since we needed to be at the airport early. It was wonderfully complete w/ plantain wrapped corn bread, cinnamon rolls, and lots of selection.
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Date of stay: December 2021
Value
Location
Service
Room Tip:Â 16th floor facing either way would probably be lovely...ours had cityscape
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our stay at the Aloft Panama was very nice. We arrived at the hotel late evening, so we were very pleased that there was a 24 hr full service restaurant on-site. The staff throughout the hotel were very accommodating and knowledgeable of the area.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at this Marriott Property 25 Nights, June 19-July 14, 2024, and it was so bad I was contemplating leaving Panama the first week. This is an International Hotel yet English is spoken very poorly and mostly not at all. During my stay I experienced as an American and Caucasian many encounters with Staff here and in the Sheraton Grand that felt to me very Discriminatory in nature. I had significant issues that were not met as a then Marriott Platinum Elite Ambassador which I brought up to the Manager in person and she subsequently made Promises that she never acted on. I was repeatedly denied the Complimentary Breakfast so much so that I felt as though I was walking on egg shells the entirety of my Stay. I never felt totally Comfortable nor Safe at Aloft Panama. I encountered many problems with my Room, many Huge Groups staying there the whole time, overzealous Security saying and doing inappropriate things, etc. I have never had such a bad experience as this one with any other Hotel. Adding insult to injury, I have communicated with Marriott International 8 times or more beginning during my stay and they are no help at all. I would suggest looking at a Hyatt Property. This Aloft Panama is suppose to be a 4 Star Hotel…it is 1 Star at best.
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Date of stay: June 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ilybeth C, Guest Services / Front Office at Aloft Panama
Responded 4 weeks ago
Dear boadyk, Thank you for your recent stay and for sharing your concerns. We will reach out to you in order to address them. Warmest regards,
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Avoid this hotel at all costs. They overcharged and refused to refund the overcharge. I was billed $29.10 for "room revenue" and then charged 10% tax on this figure. They do not respond to emails, phone calls or inquiries from Marriott corporate or my travel agent.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Pardo, General Manager at Aloft Panama
Responded 24 Nov 2022
Dear NaylandXSmith, Thank you for reaching out to us. We understand the matter has been resolved satisfactorily and would like to apologize for any inconvenience. We hope to see you again soon.
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Dear KeriannG,
Our Buffet breakfast is $16.00 per person, we have also Room Service and an on demand service restaurant 24hours available.
Hope this works for you,
Regards!
There are more places to choose from in the Panama City area.
PRICE RANGE
S$124 - S$205 (Based on Average Rates for a Standard Room)
LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
303
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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