Albrook Inn
Calle Las Magnolias No. 14 Albrook, Ancon, Panama City Panama
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#6 of 20 small hotels in Panama CityLocation
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See why so many travellers make Albrook Inn their small hotel of choice when visiting Panama City. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
Nearby landmarks such as Plaza Bolivar (2.1 mi) and Cinta Costera (2.1 mi) make Albrook Inn a great place to stay when visiting Panama City.
Albrook Hotel offers guests an array of room amenities including a flat screen TV, a kitchenette, and air conditioning, and getting online is possible, as free wifi is available.
The small hotel offers 24 hour front desk, a concierge, and room service, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to free parking.
While in Panama City be sure to experience local ribs favourites at Hard Rock Cafe Panama, Caliope, or La Posta.
If you’re looking for something to do, Panama City Panama Temple (1.0 mi) and Corozal American Cemetery and Memorial (1.0 mi) are a nice way to spend some time, and they are all within walking distance of Albrook Hotel.
At Albrook Inn, your comfort and satisfaction come first, and they look forward to welcoming you to Panama City.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Secured parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Wine / champagne
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Room service
Bottled water
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Residential Neighbourhood
Languages Spoken
English, Spanish
Location
Calle Las Magnolias No. 14 Albrook, Ancon, Panama City Panama
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 41 out of 100
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12 Restaurants
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1 Attraction
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Detailed Reviews
I had a really start to my long holiday at the Albrook. I chose it so that I could get to Bocas the next day without any drama. It was a great choice. Check in was smooth, everyone spoke English. I had a really great Greek salad and glass of wine for dinner. My room (101) looked onto the jungle. It was clean and large with coffee making facilities and free water. I slept so well. Breakfast was a lovely bowl of fresh fruit and eggs plus unlimited coffee. I chilled by the pool for a couple of hours listening and watching the wildlife then got a very cheap and fast taxi to my flight. Recommend.
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Date of stay: August 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at the Albrook Inn for 4 nights. We had a nice clean single bed room with cold A/C, cable and hot water that was $59/ night. The Inn has a cute little pool and outdoor eating facility in the back which overlooks a little bit of rainforest. However, there is housing on the otherside. The Inn is smaller and books up quick so be sure to reserve your room ahead of time. They have suites with little kitchenettes too. The hotel is located in an beautiful more upscale residential area of Panama City called Albrook.
Albrook is a great area of town and is in the heart of the canal zone. I love all of the homes (once U.S. officers houses).
The front staff speaks a little bit of English, which is helpful. We didn't eat at the restuarant, but I did buy a can of coke for $1.50 which seemed a little expensive for Panama.
I enjoyed our stay and would definitely recommend it to someone needing and inexpensive, clean place to sleep.
Albrook is a great area of town and is in the heart of the canal zone. I love all of the homes (once U.S. officers houses).
The front staff speaks a little bit of English, which is helpful. We didn't eat at the restuarant, but I did buy a can of coke for $1.50 which seemed a little expensive for Panama.
I enjoyed our stay and would definitely recommend it to someone needing and inexpensive, clean place to sleep.
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Date of stay: January 2007Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Check-in / front desk
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I recently spent two nights at this inn as I toured with the Panama La Verde Birding Circuit. The staff was very friendly, welcoming, and efficient. The chef even prepared a delicious late dinner for us (the pineapple pie is scrumptious!). The grounds of the hotel had many species of Panamanian birds that were easily observed. What a treat! The location of the hotel is just perfect...very nice quiet neighborhood, and so close to the wonderful birding areas of Panama City.
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Date of stay: May 2007
Value
Rooms
Location
Cleanliness
Check-in / front desk
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at the Albrook Inn for one night in Jan2011, we had another two nights booked for our return to Panama City a week later but decided to cancel due to the experience we had on the 1st visit.
The hotel is in a nice quite residential area which was partly the reason we booked to stay here along with its proximity to the domestic airport as we though although there won’t be a lot to do in the evening at least we will get a decent night’s sleep.
Things started to go badly when we arrived at the domestic airport when the cab that the Albrook Inn we had booked did not arrive. This was not too much of a big deal as we just took another cab to the hotel. On arriving at the hotel all looked good as the hotel is in nice landscaped gardens and it seemed like it would be a very pleasant place to stay.
On check in as soon as we said our names instead of being greeted with a hello the lady at the front desk barked at us “You are the ones who made a mistake!!” And trust a sheet of paper in our faces which meant nothing to us but apparently it was all our fault the taxi was not there for us. May be we did make a mistake I’m not sure as I couldn’t really understand what the point was she was trying to make but I don’t feel this is a great way to greet customers.
After being told of for a bit longer we were given the keys to our room which was very clean and ok value for the price and with a nice attached bathroom so no complaints about the actual room. Unfortunately the room was opposite the laundry area of the hotel which was very noisy and was kept running until about 1.00am this is not a great way to spend an evening when you have been travelling all day and need to get up at 5.00am the next morning to catch a flight.
Also having arrived at the hotel at 9.00pm we were hoping to at least be able to buy some snacks and drinks at the hotel to see us through to the morning but nothing at all was available, the receptionist told us the water was ok to drink in the room – it turns out that would normally be the case in Panama but due to the recent floods it is not advisable. We did have a walk for a good mile around the hotel looking for shops or a restaurant but were unable to find anything.
The following morning we had a fairly decent breakfast at the hotel which was included in the room rate. After this my girlfriend asked reception if she could access her bag that we had left in storage to collect on our stay booked for the next week, the receptionist responded by rolling her eyes and saying “Do you have to”.
It’s a shame that a couple of things really gave us a negative impression of this hotel – the telling off and the eye rolling & the water incident were all from the same member of staff and the noise from the laundry which could be solved easily as this could be a really great budget hotel. But due to these things we cancelled our next visit. Prior to this we had stayed in L’Estencia which was much nicer but full on this occasion – hence the stay at The Aldbrook.
The hotel is in a nice quite residential area which was partly the reason we booked to stay here along with its proximity to the domestic airport as we though although there won’t be a lot to do in the evening at least we will get a decent night’s sleep.
Things started to go badly when we arrived at the domestic airport when the cab that the Albrook Inn we had booked did not arrive. This was not too much of a big deal as we just took another cab to the hotel. On arriving at the hotel all looked good as the hotel is in nice landscaped gardens and it seemed like it would be a very pleasant place to stay.
On check in as soon as we said our names instead of being greeted with a hello the lady at the front desk barked at us “You are the ones who made a mistake!!” And trust a sheet of paper in our faces which meant nothing to us but apparently it was all our fault the taxi was not there for us. May be we did make a mistake I’m not sure as I couldn’t really understand what the point was she was trying to make but I don’t feel this is a great way to greet customers.
After being told of for a bit longer we were given the keys to our room which was very clean and ok value for the price and with a nice attached bathroom so no complaints about the actual room. Unfortunately the room was opposite the laundry area of the hotel which was very noisy and was kept running until about 1.00am this is not a great way to spend an evening when you have been travelling all day and need to get up at 5.00am the next morning to catch a flight.
Also having arrived at the hotel at 9.00pm we were hoping to at least be able to buy some snacks and drinks at the hotel to see us through to the morning but nothing at all was available, the receptionist told us the water was ok to drink in the room – it turns out that would normally be the case in Panama but due to the recent floods it is not advisable. We did have a walk for a good mile around the hotel looking for shops or a restaurant but were unable to find anything.
The following morning we had a fairly decent breakfast at the hotel which was included in the room rate. After this my girlfriend asked reception if she could access her bag that we had left in storage to collect on our stay booked for the next week, the receptionist responded by rolling her eyes and saying “Do you have to”.
It’s a shame that a couple of things really gave us a negative impression of this hotel – the telling off and the eye rolling & the water incident were all from the same member of staff and the noise from the laundry which could be solved easily as this could be a really great budget hotel. But due to these things we cancelled our next visit. Prior to this we had stayed in L’Estencia which was much nicer but full on this occasion – hence the stay at The Aldbrook.
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Date of stay: January 2011Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albrook Inn is a very nice, clean and friendly hotel in a very quiet residencial area. The rooms are always fresh and pretty and the staff is very helpful. I always feel like at home in Albrook and every time I visit Panama I reserve my room here.
I recommend this small hotel to anyone staying in the city. It is close to Albrook Mall and Albrook Airport.
I love this place!
I recommend this small hotel to anyone staying in the city. It is close to Albrook Mall and Albrook Airport.
I love this place!
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Date of stay: June 2007Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Check-in / front desk
Service
Business service (e.g., internet access)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Do not make the mistake of staying here. The entrance to the room has black filth around the door jam.
The room smelled so STRONG of perfume likely from the floor wash solution which left the floors greasy. The bathroom sink wasn't cleaned properly and the shower had filth from the previous tenants. the old upholstered chair had a huge oil stain on the seat, and the white bed sheets had lots of stains.
Just horrible. Just terrible I paid !!!!!!70.00!!!!!!!!!
The room smelled so STRONG of perfume likely from the floor wash solution which left the floors greasy. The bathroom sink wasn't cleaned properly and the shower had filth from the previous tenants. the old upholstered chair had a huge oil stain on the seat, and the white bed sheets had lots of stains.
Just horrible. Just terrible I paid !!!!!!70.00!!!!!!!!!
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Date of stay: August 2015Trip type: Travelled with family
Location
Service
Sleep Quality
Room Tip: Im sure all the rooms are poor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great little hotel, in an area of lovely, elegant old U.S. officers' homes. Staff were wonderful, rooms a little musty, but OK. Beautiful green space behind the hotel, saw a shy agouti and a busy armadillo, and lots of birds while having a beer in the pool. Beautiful neighbourhood, and close enough to the Albrook airport, that we actually walked (downhill all the way) to the airport to arrive at 5:45am for our flight to the Bocas. A little tricky to find at first, but a great place to stay for a stopover.
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Date of stay: February 2007Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Check-in / front desk
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our experience: my wife and I are birdwatchers. I've led more than 1,000 birding tours. On this trip we were participants for a change, with six intense birders from the U.K. All of us needed to retire at a reasonable hour each night because we left very early each morning. The group stayed at the Albrook Inn on six nights, Feb. 5–6 and 12–13, and my wife and I returned for the nights of Feb. 16–17. Our rooms had been reserved months earlier. Our first two-night stay was okay except that we were given a room adjacent to the kitchen, where the breakfast staff awoke us very early indeed. We did not complain. Our second two-night stay was in a room adjacent to the dining/swimming pool area, where sleep was impossible before midnight because of partying. Again we did not complain.
On our third two-night stay, on Feb. 16 we arrived before check-in time, left our luggage at the front desk to retrieve later, and asked for a quiet room for the next two nights. We returned later, hot and sweaty, covered with sunscreen and insect repellent, and my wife had food poisoning. We were put in Room 101, which was far too warm. I knew how to operate the A/C remote because during second stay a staff member had instructed me on its use. I used the remote to dial the temperature down from 28°C to 23°C (82°F to 73°F). The A/C unit shut off, and I could not get it to restart. The temperature outside was about 90°F, and the room was stifling. I asked for assistance at the front desk. One of the owners/managers offered to drive my wife to a doctor. An employee visited the room and tried but failed to get the A/C to work. Back at the front desk I asked if we could move to a room with working A/C, and we were moved to an upstairs room with working A/C but no hot water. We badly needed showers or at least hot water. Back at the front desk I asked for assistance. An employee attempted to repair the water system for a little while and then emerged from the bathroom and – here's where the real problem arose – said he would return soon. He NEVER returned! After about an hour I asked an employee where the maintenance man was. I was told to just wait. So I did, until 10:30 p.m., at which time I phoned the front desk. The clerk, a person new to me, said everyone had gone home for the night and that he could do nothing and had no one he could call. I asked if we could use a bathroom somewhere to at least wash up with hot water. He said no and told me that no other guest room was available either. It was very late and we were in a country foreign to us, with no idea of where to find another hotel, so we spent a terrible, sleepless night, all dirty, sticky, and smelly.
Early the next morning I at the front desk I explained, to yet another front desk clerk new to me, what we had been through. I got no promise of repairs, so I asked for a room with both working A/C and hot water, as the hotel advertises. She said we could move again, this time to a larger room -- as if size was relevant, which it wasn't because we intended only to sleep there. I checked to see if the room had working A/C and hot water, which it did, so once again we lugged our suitcases down the stairs, walked to another building, and lugged them up a flight of stairs, this time with assistance from a polite young man. We showered and then left for the day. When we returned I told a different front desk clerk that our present room was quite satisfactory but that we had been very disappointed at the hotel's indifference the previous evening in making us move twice and then making us stay in a room with no hot water. I said that I'd intended to ask for a night's refund but instead I might suggest that the Albrook Inn provide a complimentary dinner for us that night. The clerk said she'd see what she could do. She called one of the owner/managers, who she said told her to call a second owner/manager. I stopped at the desk periodically until we were starving, at which time she told me that no manager would be available to discuss the matter until Monday (three days from then, and we were flying home the next morning). I told her that this was unacceptable and that when I returned home I would be pursuinga refund of the cost of the terrible night, which I did by asking our credit card company, CITI, to stop payment of the $77.
CITI sent a copy of my letter to the Albrook Inn. What follows below is my response to their incredibly insensitive and nearly fact-free response.
<Upon arrival the guest requested a better rate, as the receptionist was not authorized to offer it, he began to look for inconveniences to complain and to be given the discount.>
False. Cost was not a concern of mine. Reservations and rates everywhere during our tour had been established long in advance of our arrival. If I mentioned negotiating a lower rate, it was in jest. We'd just spent two nights at the far more luxurious and expensive Crowne Plaza Hotel and would have preferred to stay there but our tour operator had booked our two post-tour nights back at the Albrook Inn. The Inn seems to want you to think that I intentionally searched for a room with a broken A/C unit and/or no hot water so I could get a discount, which is ludicrous, especially as my wife was ill and we both wanted just to get clean and get some sleep. During the past year we've visited 10 countries on three continents and stayed in many hotels, lodges, inns, and even thatched-roof huts (in Guyana); we've had no problems with any of the accommodations anywhere. I own an international nature tour company and lead tours, 93 of them so far to Trinidad & Tobago alone, to which I've taken more than 2,000 participants, and I've had no problems with any hotel facilities. I was in Panama to familiarize myself with the country and its birds and looking for reliable accommodations to which I could start bringing tour groups. You'd better believe I won't be putting my guests at the Albrook Inn!
<The air conditioning in his room did not cool because he started to control…>
As mentioned above, on our second stay a staff member had shown me how to operate the remote control on the A/C unit. When I did so in this room, the unit shut down. I've used remotes to control similar A/C units in many hotels without a problem. This one failed. I can't explain why, but I seriously doubt that I broke the A/C unit by using the remote.
<…and that same night he was changed from room 101 to 122…>
True. We moved from a room on the first floor to one on the second floor, but the latter room lacked hot water, something we immediately asked to be fixed.
<…then reported the hot water and you happened to a Jr. Suite for the same rate and we did not receive no other incidence.>
I reported the lack of hot water to the front desk immediately, but we were not offered the option of moving to the Jr. Suite until the next day. Instead, as described above, an employee came and then left, saying he'd return soon, but he never did. He simply abandoned us, leaving us without hot water or access to hot water. And so we waited into the night. And we never did get hot water in that room.
<Any complaints that the client has about the room must be resolved during their stay.>
I did everything possible to alert them to the faults immediately. It was the hotel, not I, that failed to respond in a timely fashion. When guests lacks hot water, moving them to another room the next morning is too little too late. When it became clear that the water problem could not be resolved, the hotel should have either sent a more competent repair person or offered to relocate us to a different hotel. Perhaps the maintenance employee left the property without telling anyone in charge, but if so I can't be held responsible for his actions.
<In the case of hotels once received the service no returns are made.>
I think the Albrook Inn is saying that because we spent the wretched night waiting for the maintenance employee to return instead of leaving the property, they are not responsible for refunding the cost of our stay that night. I strongly disagree. Half a dozen members of their staff knew we were having problems.
<If the lord was not satisfied he could retire the next day and he did not.>
What does this mean? We had to catch an international flight early the next day, so it would have been impossible for us to retire (=return?) then. I offered a reasonable resolution to the hotel the day after the terrible night, but no manager was available to discuss it. Again, that was the fault of the hotel, not me.
<We could never rent a room without the air conditioning not working, and by quality policies any other service should be resolved immediately; if it were the case of not having more rooms available we would automatically transfer the customer to another hotel.>
We would have gladly welcomed an offer from the Albrook Inn to move us to a different room or another hotel after we had already moved once and then alerted them to the fact that we had no hot water in the second room, but they never made us such an offer; instead, we spent the night dirty, greasy, and waiting in vain for the maintenance man's promised return.
<We agree to return one nights of lodging IF THE CLIENT HAS RETIRED FROM THE HOTEL. The inconvenience or fault was compensated under another room of a higher category and the client AGREE TO ACCEPT>
I did not agree to anything except to move to yet another room for our final night. I had made reservations for two nights, had stayed for one very unpleasant one of them, and would be staying for one more night, hopefully a decent one. I think the hotel is saying that they would have refunded the second night's cost if we had left before the second night, which is only to be expected, as we would not have stayed a second night! But I had already checked in for two nights, and it wasn't my fault that they had two "non-working" rooms and had to put us into a larger room to fulfill their obligation. The size or class of the new room was completely irrelevant – we just wanted a bed, A/C, and hot water. We did not need a stove, microwave, dining table, etc., and had no use for them. We would even have agreed to move to a smaller room if it had had working A/C and hot water. So the fact that they provided us with a room, regardless of class, on the second night wasn't any sort of compensation– it was what they had contracted for when we made the reservations. The fact that it was an upgrade was their choice and resulted simply from their lack of available rooms. Analogy: You buy two sandwiches. One of them is spoiled. The store wraps the other sandwich in fancy packing and charges you the same price for both sandwiches, telling you they're doing you a favor by not charging you extra for the fancy packing, which you neither wanted nor can eat.
In summary, I ask only for a refund of the cost of the one terrible night's lodging during which we had no hot water and were otherwise greatly inconvenienced. The Albrook Inn states (see "Rooms & Suites") that "All the rooms and suits (sic) include: air conditioner, hot water…," but on Feb. 16, our room did not; thus we paid for goods and services that the Albrook Inn did not deliver…
[My credit card company, CITI, replied as follows: "We are unable to assist you with your dispute because you used these services with the knowledge they were not what you originally agreed upon. Please contact the merchant if you wish to pursue this matter further. We now consider this investigation complete." NO, I did NOT use these services with the knowledge, etc., but I'm done with this and just hope that this review will help others to avoid an experience like this.
On our third two-night stay, on Feb. 16 we arrived before check-in time, left our luggage at the front desk to retrieve later, and asked for a quiet room for the next two nights. We returned later, hot and sweaty, covered with sunscreen and insect repellent, and my wife had food poisoning. We were put in Room 101, which was far too warm. I knew how to operate the A/C remote because during second stay a staff member had instructed me on its use. I used the remote to dial the temperature down from 28°C to 23°C (82°F to 73°F). The A/C unit shut off, and I could not get it to restart. The temperature outside was about 90°F, and the room was stifling. I asked for assistance at the front desk. One of the owners/managers offered to drive my wife to a doctor. An employee visited the room and tried but failed to get the A/C to work. Back at the front desk I asked if we could move to a room with working A/C, and we were moved to an upstairs room with working A/C but no hot water. We badly needed showers or at least hot water. Back at the front desk I asked for assistance. An employee attempted to repair the water system for a little while and then emerged from the bathroom and – here's where the real problem arose – said he would return soon. He NEVER returned! After about an hour I asked an employee where the maintenance man was. I was told to just wait. So I did, until 10:30 p.m., at which time I phoned the front desk. The clerk, a person new to me, said everyone had gone home for the night and that he could do nothing and had no one he could call. I asked if we could use a bathroom somewhere to at least wash up with hot water. He said no and told me that no other guest room was available either. It was very late and we were in a country foreign to us, with no idea of where to find another hotel, so we spent a terrible, sleepless night, all dirty, sticky, and smelly.
Early the next morning I at the front desk I explained, to yet another front desk clerk new to me, what we had been through. I got no promise of repairs, so I asked for a room with both working A/C and hot water, as the hotel advertises. She said we could move again, this time to a larger room -- as if size was relevant, which it wasn't because we intended only to sleep there. I checked to see if the room had working A/C and hot water, which it did, so once again we lugged our suitcases down the stairs, walked to another building, and lugged them up a flight of stairs, this time with assistance from a polite young man. We showered and then left for the day. When we returned I told a different front desk clerk that our present room was quite satisfactory but that we had been very disappointed at the hotel's indifference the previous evening in making us move twice and then making us stay in a room with no hot water. I said that I'd intended to ask for a night's refund but instead I might suggest that the Albrook Inn provide a complimentary dinner for us that night. The clerk said she'd see what she could do. She called one of the owner/managers, who she said told her to call a second owner/manager. I stopped at the desk periodically until we were starving, at which time she told me that no manager would be available to discuss the matter until Monday (three days from then, and we were flying home the next morning). I told her that this was unacceptable and that when I returned home I would be pursuinga refund of the cost of the terrible night, which I did by asking our credit card company, CITI, to stop payment of the $77.
CITI sent a copy of my letter to the Albrook Inn. What follows below is my response to their incredibly insensitive and nearly fact-free response.
<Upon arrival the guest requested a better rate, as the receptionist was not authorized to offer it, he began to look for inconveniences to complain and to be given the discount.>
False. Cost was not a concern of mine. Reservations and rates everywhere during our tour had been established long in advance of our arrival. If I mentioned negotiating a lower rate, it was in jest. We'd just spent two nights at the far more luxurious and expensive Crowne Plaza Hotel and would have preferred to stay there but our tour operator had booked our two post-tour nights back at the Albrook Inn. The Inn seems to want you to think that I intentionally searched for a room with a broken A/C unit and/or no hot water so I could get a discount, which is ludicrous, especially as my wife was ill and we both wanted just to get clean and get some sleep. During the past year we've visited 10 countries on three continents and stayed in many hotels, lodges, inns, and even thatched-roof huts (in Guyana); we've had no problems with any of the accommodations anywhere. I own an international nature tour company and lead tours, 93 of them so far to Trinidad & Tobago alone, to which I've taken more than 2,000 participants, and I've had no problems with any hotel facilities. I was in Panama to familiarize myself with the country and its birds and looking for reliable accommodations to which I could start bringing tour groups. You'd better believe I won't be putting my guests at the Albrook Inn!
<The air conditioning in his room did not cool because he started to control…>
As mentioned above, on our second stay a staff member had shown me how to operate the remote control on the A/C unit. When I did so in this room, the unit shut down. I've used remotes to control similar A/C units in many hotels without a problem. This one failed. I can't explain why, but I seriously doubt that I broke the A/C unit by using the remote.
<…and that same night he was changed from room 101 to 122…>
True. We moved from a room on the first floor to one on the second floor, but the latter room lacked hot water, something we immediately asked to be fixed.
<…then reported the hot water and you happened to a Jr. Suite for the same rate and we did not receive no other incidence.>
I reported the lack of hot water to the front desk immediately, but we were not offered the option of moving to the Jr. Suite until the next day. Instead, as described above, an employee came and then left, saying he'd return soon, but he never did. He simply abandoned us, leaving us without hot water or access to hot water. And so we waited into the night. And we never did get hot water in that room.
<Any complaints that the client has about the room must be resolved during their stay.>
I did everything possible to alert them to the faults immediately. It was the hotel, not I, that failed to respond in a timely fashion. When guests lacks hot water, moving them to another room the next morning is too little too late. When it became clear that the water problem could not be resolved, the hotel should have either sent a more competent repair person or offered to relocate us to a different hotel. Perhaps the maintenance employee left the property without telling anyone in charge, but if so I can't be held responsible for his actions.
<In the case of hotels once received the service no returns are made.>
I think the Albrook Inn is saying that because we spent the wretched night waiting for the maintenance employee to return instead of leaving the property, they are not responsible for refunding the cost of our stay that night. I strongly disagree. Half a dozen members of their staff knew we were having problems.
<If the lord was not satisfied he could retire the next day and he did not.>
What does this mean? We had to catch an international flight early the next day, so it would have been impossible for us to retire (=return?) then. I offered a reasonable resolution to the hotel the day after the terrible night, but no manager was available to discuss it. Again, that was the fault of the hotel, not me.
<We could never rent a room without the air conditioning not working, and by quality policies any other service should be resolved immediately; if it were the case of not having more rooms available we would automatically transfer the customer to another hotel.>
We would have gladly welcomed an offer from the Albrook Inn to move us to a different room or another hotel after we had already moved once and then alerted them to the fact that we had no hot water in the second room, but they never made us such an offer; instead, we spent the night dirty, greasy, and waiting in vain for the maintenance man's promised return.
<We agree to return one nights of lodging IF THE CLIENT HAS RETIRED FROM THE HOTEL. The inconvenience or fault was compensated under another room of a higher category and the client AGREE TO ACCEPT>
I did not agree to anything except to move to yet another room for our final night. I had made reservations for two nights, had stayed for one very unpleasant one of them, and would be staying for one more night, hopefully a decent one. I think the hotel is saying that they would have refunded the second night's cost if we had left before the second night, which is only to be expected, as we would not have stayed a second night! But I had already checked in for two nights, and it wasn't my fault that they had two "non-working" rooms and had to put us into a larger room to fulfill their obligation. The size or class of the new room was completely irrelevant – we just wanted a bed, A/C, and hot water. We did not need a stove, microwave, dining table, etc., and had no use for them. We would even have agreed to move to a smaller room if it had had working A/C and hot water. So the fact that they provided us with a room, regardless of class, on the second night wasn't any sort of compensation– it was what they had contracted for when we made the reservations. The fact that it was an upgrade was their choice and resulted simply from their lack of available rooms. Analogy: You buy two sandwiches. One of them is spoiled. The store wraps the other sandwich in fancy packing and charges you the same price for both sandwiches, telling you they're doing you a favor by not charging you extra for the fancy packing, which you neither wanted nor can eat.
In summary, I ask only for a refund of the cost of the one terrible night's lodging during which we had no hot water and were otherwise greatly inconvenienced. The Albrook Inn states (see "Rooms & Suites") that "All the rooms and suits (sic) include: air conditioner, hot water…," but on Feb. 16, our room did not; thus we paid for goods and services that the Albrook Inn did not deliver…
[My credit card company, CITI, replied as follows: "We are unable to assist you with your dispute because you used these services with the knowledge they were not what you originally agreed upon. Please contact the merchant if you wish to pursue this matter further. We now consider this investigation complete." NO, I did NOT use these services with the knowledge, etc., but I'm done with this and just hope that this review will help others to avoid an experience like this.
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Date of stay: February 2017Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The first bad impression we had was during the check in. The staff in charge were very rude, they did not care about our needs, and it took a long time to get our rooms keys. Secondly, rooms were kind of messy, our courtain fell down and there was a cockroach in the bathroom. We requested for help with the courtains trouble, but the person in charge didn´t know what to do. Besides, the hotel is far away from everything. If you want to take a taxi is better to take it in the street because if you ask in front-desk they will charge you the double price for the cab. They don´t care about the guests. The only good thing about this place was the breakfast.
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Date of stay: August 2015Trip type: Travelled with family
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When we arrived, we were told the property was overbooked. They started to rebook us at another hotel, but eventually did find us a room. But they called our driver and told him we were a the other hotel. Next morning he goes there, can't find us, and starts calling the Albrook. Multiple times they tell him we are not at the hotel. Meanwhile we are sitting out front for an hour waiting for our driver.
Pros: good AC, clean room, nice breakfast
Cons: staff very noisy early in the morning, plumbing very noisy, no shops/restaurants nearby so no way to get food once restaurant closes.
Pros: good AC, clean room, nice breakfast
Cons: staff very noisy early in the morning, plumbing very noisy, no shops/restaurants nearby so no way to get food once restaurant closes.
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Date of stay: July 2015Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MirandaVanDerBurg wrote a tip Jan 2018
Rotterdam, Zuid-Holland, Netherlands34 contributions8 helpful votes"Rooms on 1st floor are bigger. Ask for a quiet room, as far as possible from the generator."Read full review
"We got room 120 and then found out it was on the second floor, no elevator so we had to haul our heavy luggage upstairs."Read full review
"Request a room in the front of the hotel, my room was by the kitchen and was very dark and a bit noisy"Read full review
PRICE RANGE
S$101 - S$112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
albrook hotel panama city
LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
30
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingALBROOK INN | UPDATED 2024 Hotel Reviews, Price Comparison and 145 Photos (Panama/Panama City) - Tripadvisor
Frequently Asked Questions about Albrook Inn
Which popular attractions are close to Albrook Inn?
Nearby attractions include Albrook Mall (1.0 km), Divercity (0.9 km), and The Community Skate Club (1.0 km).
What are some of the property amenities at Albrook Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Albrook Inn?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Albrook Inn?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Albrook Inn?
Conveniently located restaurants include Grill Meister, Carl's Jr., and El Corral.
Are there opportunities to exercise at Albrook Inn?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Albrook Inn?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Albrook Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Albrook Inn offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Albrook Inn?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Albrook Inn?
Many travellers enjoy visiting Museo del Canal Interoceánico de Panamá (4.1 km), Capilla San Jose (6.8 km), and Siengkodi Rain Forest Adventures (3.6 km).