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Courtyard Alexandria

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Courtyard Alexandria
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120 Reviews from our TripAdvisor Community

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Showing 120: English reviews
Reviewed 2 May 2015 via mobile

Great hotel! I'm happy to report that the room is quiet and comfortable so we were able to get much needed rest! I will return to this hotel again next time we are in the area. Staff is friendly, but we have not had any requests since the room is perfect.

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Helpful?
1Thank Albatross18
Karen O, General Manager at Courtyard Alexandria, responded to this review

We thank you for choosing the Courtyard by Marriott here in Alexandria and happy to hear that took great care of you. Please come back and see us if you are ever back in the area! Sincerely, General Manager

Houston, Texas
Reviewed 20 April 2015

My flight was very delayed, or I would have left this hotel and found another. I have an extended King room, and it is very dirty. I cleaned cracker crumbs off the carpet, wiped away various stains in the bathroom, and there is an odor in the room. I cleaned a layer of dust from all the surfaces. The wardrobe...

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Helpful?
Thank Kim J
Karen O, General Manager at Courtyard Alexandria, responded to this review

We would like to take this time to extend our deepest apology for not meeting your expectations during your past stay with us. We do sincerely appreciate the feedback that you have provided us as we will make it a priority to focus on the housekeeping details. We value your loyalty to Marriott and business and do hope that if...

Atlanta, Georgia
Reviewed 27 March 2015

In town on business and wanted to try the Marriott. I will be going back to the Hampton Inn. Nothing specifically bad, just blah. I like to unwind with an hour of two of TV, well good luck at this place. I called three times and I was never told the result of the issues. The Pixilation and no signal...

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Helpful?
Thank jsar34
Karen O, General Manager at Courtyard Alexandria, responded to this review

Thank you for your valuable feedback that you have provided me with regarding your past stay. Please accept my deepest apologies for the problems experienced. I am happy to say that we have addressed each of your concerns. We have serviced our channels and have increased our staffing levels to ensure that our guest are accommodated and can enjoy watching...

Las Vegas, Nevada
Reviewed 3 February 2015

Flying an airplane from Las Vegas to Naples Florida on a rare 18 degree night, I chose this property for some quick overnight rest. My selection was well rewarded. Absolutely clean, fresh, new and comfortable, with that usual great Marriott/Courtyard staff welcome, help, and all around great attitude. I was made to feel right at home immediately, and when I...

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Helpful?
Thank Bill G
Boston, MA
Reviewed 28 January 2015

Not a lot of choice in Alexandria. Typical Courtyard experience - nice clean rooms, bar/café on the first floor (wouldn't recommend eating there -but always nice to have an option). Good location right near the main roadway and plenty of restaurants within a 5 min drive. Staff was extremely helpful and pleasant. Little internet area and boarding pass printing etc....

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Helpful?
Thank BostonSportsGirl
Kansas City
Reviewed 13 January 2015

My sister and I were on a long road trip and had not made advance reservations. We were eager to get off the road and stay in a nice hotel. The Marriott Courtyard certainly met the bill. Quite honestly, I hadn't been in one in quite a while since I am a Hilton Honors member. With that said, I was...

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1Thank kleighKansasCity
Atlanta
Reviewed 21 December 2014 via mobile

My wife and I stayed here while in Alexandria on a personal trip. We found this Courtyard to be about average with others, but with several problems. Our room was on the second of the three floors. The floors seem to be very thin, and we were kept awake at night and awakened in the morning by heavy footsteps of...

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Helpful?
Thank TulaAtlanta
Hotel M, General Manager at Courtyard Alexandria, responded to this review

We thank you for choosing your stay with us at the Courtyard Alexandria. I appreciate your valuable feedback regarding the concerns that occurred. While we do pride ourselves in serving our guests and exceeding expectations please accept our sincerest apologies for not doing so with you. We do hope that if you are ever back in the area that you...

Pembroke Pines, Florida
Reviewed 24 November 2014

There is one lady at the front desk I absolutely love seeing when I check in at this hotel. Ms. Geraldine is an absolute gem of a customer service representative for this hotel. I've visited many times and each time I visit Geraldine gives me a big smile and thanks me for visiting. I didn't know the rental car would...

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Thank James A
Virginia Beach, Virginia
Reviewed 13 November 2014

I stay here frequently for business and have had numerous problems related to hotel cleanliness. I have brought these issues to the management but see no improvement. Issues have included floor not vacummed for several days, pink scum in shower that was not cleaned after leaving messages at the front desk over a four day stay, dusty and hairy dust...

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Thank Andrea T
Asheville,NC
Reviewed 10 November 2014

The first room we were assigned reeked of fumes used in outside repainting work. They seemed to come in through the outside vents that are part of the ventilation system? There was no possible hope of eliminating them so we were transferred to another and although the paint smell was gone the room's air freshener was unpleasant--too strong, too sweet...

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Helpful?
Thank belwen4

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
If you're looking for hotels in Alexandria, LA, you'll love the stylish new Courtyard Alexandria. Our Louisiana hotel is next to Alexandria Mall and minutes from LSU-Alexandria. We're also close to Proctor & Gamble, Christus St. Frances Cabrini Hospital, and CLECO, as well as attractions like the Alexandria Zoo, England Airpark, and Riverfront Center. Our hotel features free Wi-Fi and high-speed wired Internet access, plush bedding, ergonomic work spaces, 32" flat-screen TVs, and mini-refrigerators in every room and suite. Our modern, open lobby boasts a meeting space, business library, and 52" GoBoard touch-screen TV. The Bistro offers delicious breakfasts and dinners, as well as beverages from Starbucks and our full bar. Eat. Drink. Connect. Burn calories in the fitness room or simply relax in our sparkling pool. Planning an event? Let us know - our largest space hosts up to 40. Our Courtyard hotel by Marriott offers style and service that few Alexandria, LA hotels can match - so make a reservation today! ... more   less 

Additional Information about Courtyard Alexandria

Address: 3830 Alexandria Mall Dr, Alexandria, LA 71301-3601 (Formerly Courtyard by Marriott Alexandria)
Region: United States > Louisiana > Alexandria
Price Range: $160 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Alexandria 3*
Number of rooms: 96
Reservation Options:
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Questions & Answers

Questions? Get answers from Courtyard Alexandria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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