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Homewood Suites by Hilton Boston/Andover

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361 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Boston/Andover
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Showing 350: English reviews
Howland, Maine
Reviewed 19 April 2016

over the last year the have been slipping the only reason we go back is Sinmmi the breakfast lady . This time I meet the new general mangier he seems to be trying to bring it back .a lot of the new staff also seems to be trying I wish them good luck this a nice location

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Helpful?
Thank thedipman
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Dear thedipman, Thank you so much for sticking with us through our recent changes in hotel management team. Our new General Manager is really awesome. It's very true, his impact is immediate. He is also great to work with and glad he is our "Papa Bear" of our hotel family. Thank you again. We hope to have the opportunity to...

Salem, MA, United States
Reviewed 17 April 2016

Book only as a last resort. Clean rooms, but staff isn't very attentive. Phones didn't work. Receptionist hung up on my wife and then wouldn't answer for hours as she called back. Receptionist was distracted by personal conversations and allowed me to stand there with bags in hand while She talked. After a while her friend stops and turns to...

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Helpful?
1Thank Jerry S
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

We apologize for the disappointing stay you had with our hotel. As we shared in our response via your survey, I have involved our brand new General Manager for corrective actions with our weekend team. This is absolutely NOT the level of we expect of ourselves and you can be sure we will kick this up many notches. We do...

Boston
Reviewed 4 April 2016

My parents loved the property and the staff was very accommodating. Family friendly, quiet location and right off the highway. Our suite had a kitchenette and a fireplace; we put both to work! The quality of breakfast was very poor compared to other hilton properties. Next time I will use the kitchenette to make breakfast.

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Helpful?
Thank Gdgrl
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Thank you for including us in your Family Celebration! While we are pleased you enjoyed our hotel and our hotel family, I wish we did a better job with breakfast. This month, we changed up the breakfast menue after the first week of April. We are still collecting data on how this is working, but if you do come back...

Washington DC, District of Columbia
Reviewed 31 March 2016

The hotel is at the end of a long industrial street, you cant see it from the road. The staff is very willing to please. The building and grounds could use some updating. The breakfast and evening socials are typical homewood suites fare.

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Helpful?
Thank dcfiread
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Thank you for including staying with us as part of your trip. We just had the grounds landscaped this week for Spring. I'll put up some pictures on our Facebook sight when they finish up and the flowers and trees bloom. (Can't wait for that!) We also started projecting movies and videos off of our Lodge wall during evening social...

Mars, Pennsylvania, USA
Reviewed 7 March 2016

A hotel... a place to crash... don't live here, don't stay here, but if you need a place to crash out for the night... stop, sleep and move on. It's never going to be a place to spend time, but it's not a bad place for a once over.

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Helpful?
Thank Simon P
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Thank you so much for your feedback. - Mike

Sumner, United States
Reviewed 23 February 2016

A non functioning room phone for the second consecutive stay. Really! Generally speaking it's a fine hotel, with great beds, good breakfast and great location. The staff was wonderful, especially the Breakfast person. You might want to double check the operation of the room phone before you settle in.

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Helpful?
1Thank George P J
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Dear George P J, Thank you for your feedback regarding your recent stay with our hotel, While I am happy that other than the room phone it seems that you had a great stay, I'm sorry to hear about the status of the room phone. Unfortunately we found that we will need a contractor to come in and fix the...

Naples FL
Reviewed 19 February 2016

The hotel staff is wonderful. The hotel is very clean and comfortable. It was wonderful to go down to the kitchen area for coffee every morning and enjoy the complimentary breakfast that is included in the hotel rate. The hotel provided tea and coffee all day. I look forward to staying at the Homewood Suites again on my next visit.

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Helpful?
Thank MaryanneNaplesFL
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Thank you so much for including us in your visit here! We appreciate the feedback! Thank you so much!! - Mike

Mentone, United States
Reviewed 18 February 2016

I have stayed in at least six different hotels in the area over a period of 15 months in 2014-2016. The Homewood suites has become my favorite. I stayed in this hotel twice for a total of 10 days. Breakfast is adequate, staff is very courteous and kind, always looking after my requests. Front desk clerks were kind. I used...

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Helpful?
Thank Raul E
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Thank you so much for including us in your visit to Andover! Thank you so much for your kind words. -Mike

NJ, United States
Reviewed 17 February 2016

This hotel met all our needs. Our room was very clean and comfortable. Checkin and checkout was easy and fast. The staff was friendly. The breakfast had many choices and satisfied us as well as our kids.

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Helpful?
Thank Sarah L
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Thank you so much for including us in your trip! Thank you for your kind words! -Mike

Rollinsford
Reviewed 9 February 2016

Quick and easy check in. Heater in the Living Area of the suite was non functional, only blew cold air. Room stayed warmer if I just left the system off--no biggie because there is a separate thermostat/heater in the bedroom which worked fine. The TV in the living room did not work either, again, no problem because the bedroom TV...

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Helpful?
Thank mll68
Mike K, Director of Sales at Homewood Suites by Hilton Boston/Andover, responded to this review

Dear mll68, Thank you for your kind words about our hotel and also for writing about the couple of shortcomings too. I wish we could have turmed the OK stay into an AWESOME visit. We do usually have fresh fruit at breakfast (Bananas, Apples and Oranges) but I wonder if we underestimated the demand during the dates of your stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Homewood Suites by Hilton Boston/Andover, an extend stay Boston hotel. Our all-suite hotel is located near downtown Boston and Logan and Manchester airports. Enjoy easy access to I-93, Routes 95/128, and the Massachusetts Turnpike (I-90). Nestled in the quiet, wooded Merrimack Valley, our Andover, MA hotel is a gateway to many New England activities. If you want to attend a Red Sox game, we’re just 30 minutes from downtown Boston. Take a short drive to the historic cities of Lexington, Concord, and Salem. Business travelers will appreciate our proximity to many Boston-area corporations and office parks.Relax or catch up on work in a suite that features a separate living room with a sleeper sofa, work and dining table, TVs in each room, and premium cable channels. Prepare dinner or snacks in the fully equipped kitchen. Plunge into the seasonal outdoor pool or work out in our fitness center. Buy a cold beverage in our hotel convenience store.Check emails with free high-speed internet access in each suite or our business center. Host a business meeting or event for up to 50 people. Wake up to a hot full breakfast served daily, and unwind at the end of the day with evening dinner and drinks* served Monday through Thursday, both included in your extended stay in Boston. For business or leisure, Homewood Suites by Hilton Boston / Andover hotel is your home away from home.*Local and state laws apply ... more   less 

Additional Information about Homewood Suites by Hilton Boston/Andover

Address: 4 Riverside Dr, Andover, MA 01810-1121
Region: United States > Massachusetts > Andover
Price Range: $153 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Boston/Andover 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Boston/Andover Hotel Andover
Comfort Suites Andover
Andover Comfort Suites
Hotel Style:
#2 Romantic Hotel in Andover
#2 Family Hotel in Andover
#5 Business Hotel in Andover
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Boston/Andover staff and other travellers.
2 questions
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Questions? Get answers from Homewood Suites by Hilton Boston/Andover staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are very quiet. Hotel is a little bit isolated from crowd and road.”
 of 5 bubbles 515dejanb, 5 Dec 2016 | Read review
“Choose another hotel!”
 of 5 bubbles capegirlonthego, 21 Nov 2016 | Read review
“Find another hotel.”
 of 5 bubbles V5175VKwilliamb, 10 Oct 2016 | Read review
“3rd floor rooms have a nice view of the trees (and avoid the parking lot)”
 of 5 bubbles kurtandmar, 1 Oct 2016 | Read review
“Although they have elevators the first floor would be more suited to young families.”
 of 5 bubbles freelunch2013, 9 Sep 2016 | Read review
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