Soleil La Antigua
Poniente 9th street Carretera a Ciudad Vieja, Antigua 03001 Guatemala
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About
#28 of 123 hotels in Antigua
Location
Cleanliness
Service
Value
Soleil La Antigua, colonial style to keep the harmony with one of the most beautiful destination, ANTIGUA GUATEMALA is a treasure chest of customs and traditions and is situated on the base of a volcano, it combines with full service hotel, restaurant, Mayan Thai Spa, gym, gardens, pools and more
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Property amenities
Parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Entertainment staff
Children Activities (Kid / Family Friendly)
Paid wifi
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kids pool
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Makeup services
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Telephone
Iron
Flatscreen TV
Private bathrooms
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Room types
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish
Location
75Somewhat walkable
Grade: 75 out of 100
10Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Poniente 9th street Carretera a Ciudad Vieja, Antigua 03001 Guatemala
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757Reviews17Q+A88Room tips
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Avoid at all costs. The hotel charged us twice for our stay and have refused to refund us. They have fraudulently charged hundreds of pounds to my card and claim it was my fault for not alerting them that I had already paid. Despite initially admitting it they had charged me double in error, they have since turned very nasty and are now failing to reply to my correspondence.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Pretty good place to stay. The morning buffets are set up in such a way so that somebody serves you and that slows the process down considerably. (But saves some money for the restaurant...). The place is set up for corporations and families.... The whirlpools/saunas are separated by sexes. The whirlpool is very small.... The fitness center is very small but not many people use it... There is an unheated pool you can use to do laps... The other pool is heated and is comfortable to hang out or for families...
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
I used the hotel for its swimming pool and sauna, steam room and jacuzzi. I initially paid for use of the items above for 2 weeks. When I wanted to add a week, they doubled the price and claimed first that it’s now higher occupancy. Then they said later that it was misquoted the first time! On principle, I did not renew as those are deceptive and dishonest business practices. Also, the lap pool is way to cold to swim in. (75 degrees F, which is freezing to a normal human) The “heated “ pool is also very cold in the morning hours. It gets heated if there’s sunshine. But there’s more; The sauna is a joke. You can stay 20 minutes in it and still not break a sweat! It’s just warm. I reported it to the Managers but it seems they are trying to save on electricity so instead they keep it set low but claim to have a sauna! I even pointed out “normal and customary” temperatures based on a google search and showed them. A simple thermometer would end the debate but they don’t want you to see the temperature. Now, the steam room; Walk in and it’s off. You need to depress a button on the wall and keep your finger firmly pressed on it to make steam come out. Once you remove your finger, the steam stops. Really, who is going to stand there with their finger firmly on the button for 3 minutes. Thirty seconds or even a minute doesn’t do the trick. The tiled walls are COLD! The gym / workout area is a joke as well. I have more space in my own room than this “gym”. There’s a few machines and that’s it! No space to stretch or have yoga mats anywhere. No ventilation. To call that a “gym” is just more misleading advertising. Overall, the facilities are poorly lacking in upkeep. The door to the sauna has a handle that will pinch or even break a finger as it does not allow a hand to grip it and shut it properly. There is also a sharp metal contraption near the jacuzzi sticking out from the wall. What is it doing there? The water slide by the pool is rusty at the base and wobbly when on it. Anyone over 150 lbs is taking a chance. If you want a real 5 star hotel in Antigua, the Hotel Casa Santo Domingo is the place to go. That’s equivalent to a Hilton or JW Marriott. Howard S.…
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Date of stay: January 2023Trip type: Travelled solo
Room Tip: Avoid getting a quote for anything not included as they may change it later on.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We pay monthly for our kids to swim in this hotel and the pools are advertised to be heated, but they are almost always freezing. They are also often not clean. They need to improve their pool maintenance.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
If you're with young kids or just want a good night sleep, DO NOT stay here! They have an outdoor event center with an event on most nights and played music you can hear from your room (as if you were at the party). When asked to be moved, they refused. Also, they don't allow you to bring any outdoor food or drinks and check your bags when you come in from a day out- they let me in bc they were gifts.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
This is a very cozy, beautiful and relaxing hotel. The professional and friendly services made it a super charming place that you must visit! I experienced great customer services here, especially from Andrea at the front desk. She patiently answered my questions, and guided me to enjoy all the services provided by the hotel. Her outstanding service is supported by all departments of this hotel. What a great team work to provide visitors a pleasant stay! This property has very nice pools, spa, garden, restaurant, etc. If you love plant and bird, you definitely want to walk around this place several times a day. I will certainly visit this lovely place again!
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: If you plan to book for a tour, please reserve extra time for traffic, especially when it has...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This resort is amazing. My 2-week experience was incredible. From check-in to check-out, everything I wanted or needed was accommodated. Before I even arrived, I was sent a form for ordering any groceries I might like for my stay. At check-in, staff were warm and friendly. My 2-bedroom accommodations were antiseptically clean but extremely comfortable and welcoming. There was a beautiful courtyard with a fountain and several benches just outside my door; a walkway canopied with vines and flowering plants led to the lobby and main facility. The restaurant was superb, and the breakfast buffet every morning was varied, fresh and delicious. The grounds were immaculately kept and everyone I met, from waiter to groundskeeper, was cheerful and friendly. The ATM on site was great; I never had to exchange money at the guarded banks in Antigua and the front desk made change with smaller bills when asked. It was an amazing stay at an amazing place, but the staff are really what made the day. A couple days in one of them recognized me at La Bodegano, called my name, and gave me a hug of greeting!! It was superb and I will go back if at all possible-- I miss Daniel, Isabel and Elena especially!…
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Date of stay: November 2022Trip type: Travelled with friends
Room Tip: One bonus -- you can see the volcano, Fuego, from several spots at the resort. Since it's usually...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This is a review of two bedroom time share unit. Hotel grounds were beautiful but our unit (301) was not optimal. Living room did not have a window or any decoration giving it a claustrophobic feel. Bedroom windows were facing the parking lot. The unit was clean and there was daily cleaning which was satisfactory (they don't do dishes). People at the reception, restaurant and the concierge spoke good English and were friendly. We were there in September which is the peak of the rainy season. It rained every day in the afternoon. However, mornings were very pleasant. It is not a good time of the year to climb volcanoes. However, Antigua has a ton of good restaurants and cafes. One can walk from to hotel to the city but it is not a pleasant walk. Lots of cars, uneven sidewalks and wet. However, there is a free shuttle from the hotel to the city and back which works very well (10AM-6PM). We also used UBER which is cheap and worked well. In general this a good accommodation for 4 people. It would be too crowded for six people.…
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Let me start by saying this hotel is beautiful! The grounds are truly gorgeous. However I have a few concerns. First, the check in experience took quite a while which I’m not sure why that is when there were three people at the counter. I had an appointment at the spa at 6 pm and was told each treatment would take 50 minutes to an hour. To be fair, I arrived at 6:03 pm. However when I arrived there seemed to be some confusion as the employees were whispering to each other and appeared to be unsure of who was going to do what. The massage didn’t start until 6:26 and I had a facial scheduled right after. I was told the treatments were finished at 7:39 pm. Obviously this was not even at least 50 minutes per treatment. The massage was fine but the facial felt extremely rushed. I asked for it to be billed to the room but there was some reason (unsure) why they couldn’t so I had to go back to my room and get my card. I literally had just used the bathroom and grabbed my card, no sooner than 5 minutes And I’m getting a cal saying they’re waiting for my payment at the spa. Again, very rushed. Lastly, I went to the restaurant on site, again, very beautiful and had nice music playing. However, they don’t have half of the items on the menu which was very frustrating as I looked at the menu online and knew what I wanted to order. On top of that the service was terrible. I consistently had to ask the sever to come to my table, ask where’s my drink, can you bring this, etc. very poor experience overall and would not stay here again. Beautiful room though.…
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
2020 stocked in the country! Soleil Hotel cared about me. They care about their customers. I'm returning July 2022 to Soleil. They are my family now. I love their attention & care for their customers.
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Date of stay: June 2021
Rooms
Cleanliness
Service
Room Tip: Rooms away from main entrance of floors
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Erick Carcúz, Guest Services / Front Office at Soleil La Antigua
Responded 4 May 2022
Estimada Lissethk2022 Agradecemos mucho la valoración y la referencia que nos otorga, es para nosotros de mucha satisfacción el saber que disfruto de su estadía, y pudo llevarse de nosotros ¡Solo Buenos Recuerdos! Esperamos que vuelva pronto. Saludos cordiales
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$114 - US$289 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
soleil la antigua hotel antigua, soleil la antigua guatemala, antigua villa guatemala, soleil la antigua hotel guatemala
LOCATION
GuatemalaSacatepequez DepartmentAntigua
NUMBER OF ROOMS
180
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Claim Your ListingSOLEIL LA ANTIGUA: UPDATED 2023 Hotel Reviews, Price Comparison and 697 Photos (Guatemala) - Tripadvisor
Frequently Asked Questions about Soleil La Antigua
Which popular attractions are close to Soleil La Antigua?
Nearby attractions include Casa del Jade (1.0 km), Caoba Farms (1.0 km), and ChocoMuseo La Antigua (0.9 km).
What are some of the property amenities at Soleil La Antigua?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Soleil La Antigua?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Soleil La Antigua?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Soleil La Antigua?
Conveniently located restaurants include El Criollo, Once Once, and 27 Adentro.
Are there opportunities to exercise at Soleil La Antigua?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Soleil La Antigua have an airport shuttle?
Yes, Soleil La Antigua offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Soleil La Antigua have airport transportation?
Yes, Soleil La Antigua offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Soleil La Antigua located near the city centre?
Yes, it is 0.9 km away from the centre of Antigua.
Does Soleil La Antigua offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.