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Real Plaza Hotel Suites

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#37 of 81 Hotels in Antigua
Certificate of Excellence
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1 room 2 adults 0 children
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Real Plaza Hotel Suites
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131 Reviews from our TripAdvisor Community

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Showing 38: English reviews
Reviewed 22 March 2016 via mobile

We made a reservation the 10th of March for a 6 night stay. We got a booking confirmation the same day. But they still cancelled our reservation on the 19th 1,5 hrs before check-in. But we didn't get a notice. Because of some problems with our shuttle we arrived the 21th of March. We sent several emails to the hotel...

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Helpful?
Thank Maria K
Estefania Q, Gerente at Real Plaza Hotel Suites, responded to this review

Dear Maria K., We are very sorry for what happened on Semana Santa, this problem was not in our hands to fix, we could not do anything since our reservation program had been syncing with our reservations and somehow accepted several reservations that we had no room for. But anyway, we are terribly sorry for the way you found out....

Texas
Reviewed 13 January 2016

It is a very special hotel, family owned business, they care about the guests. Of course if you visit any hotel you can have incidents, like any other hotel, this one I highly recommend, They will make you feel like you are at home. Employees are willing to make an enjoyable stay. IT IS ONE OF THE BEST!!

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Helpful?
Thank RobLichts2009
Estefania Q, Gerente at Real Plaza Hotel Suites, responded to this review

Hello Mr. RobLchts2009, thank you very much for your good comment! Feedback like this keeps us motivated all year long. We appreciate it. Best regards, María E Quiroa.

Liege, Belgium
Reviewed 18 September 2015 via mobile

We stayed here just one night, at the end of a long roundtrip.. What a lovely hotel! Nicely decorated, a beautiful garden andere very friendly staff. We really enjoyed our short stay and werd sad that we had to catch a flight, the day after. Next time we will take a little bit more time to explore the swimming pool...

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Helpful?
Thank Rivka W
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Hello Ms. Rivka, We are pleased to see how much you enjoyed your stay! It's really sad that you had to leave so soon, hopefully next time you might stay longer and even get a massage. See you soon! María E. Quiroa

Reviewed 21 July 2015 via mobile

Personnel is very friendly and they had a really good customer service. There was a little wait to get a room at the lobby, but it was worth it. I could have used the pool if I had taken a swimsuit. I will definitely take it next time.

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Helpful?
Thank Christian D
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Hello Christian, We are pleased to know how much you enjoyed your stay. Hopefully next time you may bring a swimsuit! Best regards, María E. Quiroa.

Woodstock, Illinois
Reviewed 14 May 2015

We stayed here for one night at the end of a mission trip. Nice hotel, beautiful room. It is a little out of the way, so we moved closer into town after one night on our own choice. Everyone was very nice and the grounds are lovely. Great breakfast.

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Helpful?
Thank Lvabear
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Hello Lvabear, We are very pleased that you enjoyed our Hotel; we will soon have a golf car to take our guests to the central park, so hopefully you may come again on your next trip. Hope to see you soon! María E. Quiroa.

Reviewed 27 March 2015

This was such a nice hotel, the service was great and the rooms were spectacular. very clean and friendly staff they are flexible with large groups. I stayed two nights and it was great because everything is walking distance.

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Helpful?
Thank Stephaniebermud
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Hello Stephanie, we are very thankful for your good comments about the hotel. This is what makes us improve our service, so people like you may come and enjoy. We hope to see you here again. Many regards, María E. Quiroa.

Reviewed 21 March 2015

First the staff was great but are paid less than minimum wage. A room with jaccuzi for over $120.00 had no hot water. Another Antigua swindle. The breakfast had no vegetarian option. I can say enough about this place.

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Helpful?
Thank tsiero
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Hello tsiero, we are sorry to hear about your bad stay. I would like you to know that we've been having troubles with our hot water so that may be why you were unlucky that day, we are terribly sorry. We will introduce a vegetarian option for our breakfast menu, you are totally right. We hope to see you soon...

Reviewed 18 March 2015

The hotel and room itself were respectable. The issue comes mainly with the service. At some point on our final day we asked why the water in our shower was tepid / cold and we were told that we had to request the staff to turn on the immersion heater in order to have hot water. I find it really...

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Helpful?
Thank gastronom0
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Hello gastronom0. I am truly sorry to hear about your bad experience! We've been having troubles with our hot water, so that may be why they told you that, we are very sorry for it. Also, we just introduced the concierge service in our lobby so all our guests may get reservations and bookings in restaurants, transportation and other entertainment;...

London, United Kingdom
Reviewed 17 March 2015

I booked this hotel for me and boyfriend to stay in for a few days on arriving in Guatemala. Sadly they did not confirm my booking properly and had my name down wrong so it was a massive hassle to check in after a 19 hour trip. The hotel is priced in the higher bracket yet didn't appear to have...

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Helpful?
Thank DMCVH_88
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Good evening DMCVH_88, we are terribly sorry about the bad experience you had with us; it is very rare that all of that happened since our staff, during the day, do speak english. We've been having problems with the hot water, so that may be a reason why they told you that you needed to call them if you were...

Rio Dulce, Guatemala
Reviewed 12 March 2015

Great hotel, with a helpful staff. LOVELY rooms. I stayed on the 2nd floor. Room had a great jacuzzi, however the hot water liked to shut down sometimes. Nice free breakfast in the morning, and overall a decent restaurant. Great pool and relaxing area. The hotel is very quiet at night also! I opted to order a massage(220Q), which wasn't...

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Helpful?
Thank aR011ingSt0ne
Estefania Q, Propietario at Real Plaza Hotel Suites, responded to this review

Hello aR011ingSt0ne, we are thrilled to know how much you enjoyed your stay with us!!! Hopefully you can come back soon. I would like you to know that we are opening our Spa very soon so you can get relaxed with all the services, not just a massage!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Real Plaza is located close to the central park of Antigua Guatemala, where peace and quietness are warranted. The garden is surrounded by the colonial style suites. Its interiors are designed with unique details.We offer 27 luxurious rooms, swimming pool, spa, beautiful gardens, restaurant and parking lot. ... more   less 

Additional Information about Real Plaza Hotel Suites

Address: 9a. Calle Poniente No. 40, Antigua 03001, Guatemala
Region: Guatemala > Sacatepequez Department > Antigua
Price Range: $90 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Real Plaza Hotel Suites 3*
Number of rooms: 27
Reservation Options:
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Also Known As:
Real Plaza Hotel Antigua
Hotel Style:
#14 Family Hotel in Antigua
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Questions & Answers

Questions? Get answers from Real Plaza Hotel Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ground floor rooms are quite good”
 of 5 bubbles 466alecs, 18 Dec 2016 | Read review
“Bring mosquito repellent if your stay is during hoy weather, no A/C”
 of 5 bubbles billyr141, 19 Jul 2016 | Read review
“Jacuzzi rooms are not worth the extra $$$ as the water just trickles out and takes the jacuzzi hours and hours to fill up.”
 of 5 bubbles gastronom0, 18 Mar 2015 | Read review
“Ask for a room with a balcony!!”
 of 5 bubbles aR011ingSt0ne, 11 Mar 2015 | Read review
“all are good”
 of 5 bubbles franp717, 11 Nov 2014 | Read review
5 of 5