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Very low quality of room. The rooms are antiquated, very tired and dismal.
Internet connection is absolutely woeful, the staff are not very helpful when asking for assistance. If you need something urgently, it will not happen. I asked for a small jug of milk...More
Thank Owen T
Response from Islam M, Manager at Sheraton Montazah HotelResponded 2 April 2018
Dear Valued Guest,
First of all I would like thank you for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria, also for posting your very constructive comments on trip advisor and for bringing these issues to our attention, as only through our...More
Beyond my expectation, it was very pleasant three nights..
The room is clean and I was lucky I got a sea and Muntazah view.. you need to book early if you intend to stay over the weekend.
Staff is super welcoming and helpful. Special thanks...More
I stayed in hotel for 3-4 months and I must appreciate the hotel staff for their kind gesture. During my stay I never felt that I was away from home or away from country. Hotel staff took care of everything. Hotel is located at the...More
The room was too small, without any floor covers and we are still on winter... Breakfast was less than average with limited variety, but the bread and some of the baked goodies were delicious..
I don't think I'll choose it for my next visit..More
Thank Sherry O
Response from Islam M, Manager at Sheraton Montazah HotelResponded 5 March 2018
Dear Valued Guest,
I would like to express my sincere appreciation for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and for your constructive feedback.
Please accept my sincere apologies that your stay with us was not up to your expectations. On...More
I stayed for just one night in Jan 2018. I found the staff to be helpful and friendly. The room was comfortable and clean. I had a small balcony with a view of the sea, and palace. I was very pleased with the location and...More