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Helnan Palestine Hotel

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Helnan Palestine Hotel
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353 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Reviewed 5 days ago NEWvia mobile

A terrible experience..value definitely not worth the money..the ailing furniture and the unprofessional staff can not make it a 5 stars hotel with international standards. I was there in the new year vacations and It was shocking how poor was the new year decorations and how confused and unprofessional was majority of the staff especially in the reception!

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Helpful?
Thank Abushaqra
Ahmed A, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. AbuShaqra Good day , first i would like to thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, I personally would like to contact you to discuss the important issues you have mentioned generally in your comment, I will be happy to extend my invitation for a cup of...

London, United Kingdom
Reviewed 1 week ago

The 5-star hotel is located in the Montazah public park in Alexandria. The rooms looked at the Mediterranean sea, the fabulous Montazah palace and the park. The rooms were found clean and enough lit. The staff appeared friendly, but short of the high professional standard. The food was found satisfactory, but not to the excellent international standards.

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Helpful?
Thank 352deeb
Ahmed A, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Deep, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

Ipswich, United Kingdom
Reviewed 2 weeks ago via mobile

The hotel is in a great location. I was greeted by the most breathtaking view when I woke up in the morning. All the staff were so friendly and couldn't do enough for me. Check in was done very quickly and efficiently by Eslam who was a pleasure to deal with. I only had the breakfast at the hotel which...

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Helpful?
Thank AlexDaggers
Ahmed A, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear our guest , Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

Vila Nova de Gaia, Portugal
Reviewed 2 weeks ago

Good and quick check in, Rooms are good and very clean Wi-fi works very well Great view, beach and pool Food is excellent, from breakfast to lunch time and dinner if you love sushi ;) Fast check out Recommend

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Helpful?
Thank HRJQ
Ahmed A, Rooms Division Manger at Helnan Palestine Hotel, responded to this review

Dear our valued guest ., Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

Cairo Governorate, Egypt
Reviewed 3 weeks ago via mobile

You can't imagine how the view is gorgeous the view of the castle with the sea and the gardens , and everyone is so helpful and cheerful and the place is really clean although it was cold and we were lucky it didn't rain

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Thank dinaromel
Reviewed 4 weeks ago via mobile

We spent two nights in a weekend at this hotel and it was so nice. The location and view are wonderful. The view of sea side rooms is better than pool side rooms. The surrounding gardens of Montazah palace are beautiful and relaxing. The service and cleanliness were excellent. Didn't try the restaurants. I strongly recommend this hotel for a...

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Helpful?
Thank RemahFoda
Ahmed A, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Ms. Foda , Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

Cairo, Egypt
Reviewed 4 weeks ago

I love Alexandria and love to visit it in winter , Helnan Palastine Hotel is a lovely hotel to spend your vacation in winter. It's a combination between old style and modern style in a perfect place inside Montazah gardens

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Helpful?
Thank 489tarekz
Ahmed A, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Tarek , Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

Kuwait City, Kuwait
Reviewed 12 December 2016 via mobile

The view is the only thing that's good in this hotel . The service is okay too . The room is furnished with late 80's furniture with the exception of the early 2000s 21inch flat LCD TV . Internet is okay and the facilities are nice . Good variety in the breakfast restaurant just stay away from pancakes and the...

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Helpful?
1Thank Mohamad C
Ahmed A, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Mohamed , Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true...

Cairo, Egypt
Reviewed 4 December 2016 via mobile

A very beautiful hotel in a super location over looking the sea. Rooms are so nice but a bit chilly coz there's no heaters in the rooms. Complimentary fruits from the hotel was a very nice touch. The staff are super nice and helpful. Check in didnt take a minute . Only drawback for us was the shower...the bathtub is...

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Helpful?
1Thank AmrHamada
Ahmed A, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Amr, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Aly Rooms Division Manager rdm.alex@helnan.com

Heredia, Costa Rica
Reviewed 3 November 2016

Nothing but good things to say about this hotel. The staff is friendly, the food is good, the rooms are clean and the staff attentive. From the moment you check in until the day that you leave, the hotel treats you as if you are that VIP and that makes you feel good. The welcoming desk has friendly personnel and...

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Helpful?
1Thank Kenneth7228
Ahmed A, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Mr. Kenneth, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
The Hotel is The civic & social center of Alexandria, known for its commitment to excellence in service & hospitality,The hotel is a five star deluxe hotel, situated in a unique location and embracing the Mediterranean and providing harmonious scenery. The vast magnificent gifts of nature, 350 acres of gardens and golden sandy beaches surround its bay. The hotel faces one of the most famous historical landmarks in Alexandria, "Royal Palace" which was once the site where the late Egyptian royal family vacationed. ... more   less 

Additional Information about Helnan Palestine Hotel

Address: Montazah Garden Palace, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Price Range: $126 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Helnan Palestine Hotel 5*
Number of rooms: 218
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Booking.com and Expedia so you can book your Helnan Palestine Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Helnan Palestine Alexandria
Helnan Palestine Hotel Alexandria
Hotel Style:
#3 On the Beach Hotel in Alexandria
#4 Spa Hotel in Alexandria
#7 Business Hotel in Alexandria
#8 Luxury Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Helnan Palestine Hotel staff and other travellers.
9 questions
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Questions? Get answers from Helnan Palestine Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor, sea view room”
 of 5 bubbles 352deeb, 12 Jan 2017 | Read review
“Side view in summer (cooler and quieter), swimming area view starting from October.”
 of 5 bubbles monaamohsen, 31 Oct 2016 | Read review
“Room overlooking the king's palace is more tranquil and serene than the pool side view.”
 of 5 bubbles HananO_12, 22 Oct 2016 | Read review
“Sea Side, Bridge View”
 of 5 bubbles 822sherifd, 17 Oct 2016 | Read review
“I recommend the palace view side”
 of 5 bubbles hobz979, 13 Oct 2016 | Read review
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