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Sofitel Luang Prabang Hotel

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Sofitel Luang Prabang Hotel
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508 Reviews from our TripAdvisor Community

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Showing 388: English reviews
Reviewed yesterday NEWvia mobile

I would like to thank you Alex and his team for making our stay so wonderful we wish our stay was longer but we surely will return in the future. We were warmly welcomed at the reception and we were so impressed with the room and especially the welcome set which was nicely set and prepared upon our arrival. Room...

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Helpful?
Thank Bouphamany C
North Chicago, Illinois
Reviewed 2 days ago NEWvia mobile

Located on the edge of Luang Prabang, the Sofitel is beautiful and peaceful within walking distance from the town. The breakfast was fine and the dinner we ate was tasty as was the dinner at the sister hotel.

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Helpful?
Thank lucybD8311FD
Bangkok, Thailand
Reviewed 4 days ago NEW

This hotel is extremely nice for a short break. The hotel has a very nice pool and garden which creates a nice open area for a family with a child. We took our 3 year old and he enjoyed the hotel very much particularly the hotel's on premise rabbit. The food was good and for those looking for more variety...

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Helpful?
Thank AmarQ
ManagerHotel1, Gérant at Sofitel Luang Prabang Hotel, responded to this review

Dear AmarQ, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexandre and Sofitel Team

Denver, Colorado
Reviewed 4 days ago NEWvia mobile

The trip started off with the hotel not arranging my pickup at the airport as requested and confirmed. After letting them know at check-in, it was never discussed or addressed for the remainder of my stay...disappointing. While check-in was brisk and the room was spacious, the room was rundown and needed a deep cleaning. Breakfast was mediocre at best. None...

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Helpful?
1Thank jmdeans
ManagerHotel1, Gérant at Sofitel Luang Prabang Hotel, responded to this review

Dear jmdeans, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Birmingham
Reviewed 1 week ago via mobile

We were upgraded from another hotel to stay here and we couldn't have been happier. We had a garden suite which was huge and had everything we needed including a huge shower, sunken bath and outdoor bathtub. The rear garden also had two huge settees and cushions to lounge on and not overlooked at all. There was loose leaf tea...

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Helpful?
Thank Christine A
ManagerHotel1, Gérant at Sofitel Luang Prabang Hotel, responded to this review

Dear Christine A, We very much appreciate your comments regarding your stay at Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 1 week ago via mobile

Best service and experience from this hotel 1. Warm welcome on arrival from staffs. The welcome drink is really yummy. 2. The place is really beautiful and private. Best escape location to relax your mind. 3. Mini snack and fruit in ur room. Good refreshment. 4. The room have 2 bathtub both indoor and outdoor. The best part is that...

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Helpful?
Thank A. S
ManagerHotel1, Gérant at Sofitel Luang Prabang Hotel, responded to this review

Dear A. S., We very much appreciate your comments regarding your stay at Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 2 weeks ago

A stunning hotel in a quiet setting. Our room had a small lounge area and private pool. Staff were very friendly and we liked the tented restaurant area. Main pool was beautiful and uncrowded so we tended to spend our time there rather than the smaller private pool. The car service to and from the town was excellent and very...

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Helpful?
Thank Matt C
ManagerHotel1, Gérant at Sofitel Luang Prabang Hotel, responded to this review

Dear Matt C, We very much appreciate your comments regarding your stay at Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 2 weeks ago via mobile

Very good service. Very nice staff at Reception, Restaurant, Bell-Butler but we wondering about service of housekeeping we came back in the evening and the room as photo as below ?? And no towel in the bathroom? Everything very good except the service of housekeeping.

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Helpful?
Thank TaiLand C
ManagerHotel1, Gérant at Sofitel Luang Prabang Hotel, responded to this review

Dear TaiLand C, Thank you very much for taking the time to write a such a nice review. We would like also to thank you for let us know about the room set up. We would like to apologize for this mistake. At Sofitel a strive to provide high quality service but also high organization and standard. We hope we...

Washington, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed at the Sofitel as part of a 30 day holiday in Thailand and Laos, the hotel was a location you can only dream of. The staff were so helpful from the management down to the gardeners and cleaning staff, in particular chef Jon and waiter Xai who served us breakfast daily..amazing food and service.With only 25 bedrooms this...

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Helpful?
Thank bhendo14
ManagerHotel1, Gérant at Sofitel Luang Prabang Hotel, responded to this review

Dear bhendo14, We very much appreciate your comments regarding your stay at Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Victoria, Australia
Reviewed 2 weeks ago via mobile

What a wonderful hotel. Rooms, enormous and luxurious, from the marble floor to the four poster bed - the bed, oh my goodness, so comfortable, I felt like i was floating! The gardens were gloriously tropical and peaceful. Breakfast always delicious. One tiny hiccup with the restaurant booking mixed up, but staff went over the top to remedy the situation,...

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Helpful?
Thank LizzyLizburger
ManagerHotel1, Gérant at Sofitel Luang Prabang Hotel, responded to this review

Dear LizzyLizburger, We very much appreciate your comments regarding your stay at Sofitel Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Once the French Governor's Fort, the "all-suite" Sofitel Luang Prabang now oozes colonial style and splendour fused with contemporary elegance in one of the finest resorts in the region. Situated on a heritage site in the former royal capital of Laos, the hotel is close to the major tourist attractions. Large courtyards, landscaped gardens, a reflecting pool and fireplaces provide a welcome retreat in all seasons. Individually designed suites create sanctuaries of private space and sumptuous comfort, revitalising the soul. Natural LeSpa therapies and gourmet dining at the Governor's Grill capture the essence of Laos, drawing on its culinary and wellness traditions. ... more   less 

Additional Information about Sofitel Luang Prabang Hotel

Address: Ban Mano, Luang Prabang 0600, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Price Range: $251 - $608 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Luang Prabang Hotel 5*
Number of rooms: 25
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Travelocity, ACCOR and Jetsetter so you can book your Sofitel Luang Prabang Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Luang Prabang
#3 Business Hotel in Luang Prabang
#3 Luxury Hotel in Luang Prabang
#8 Family Hotel in Luang Prabang
#13 Romantic Hotel in Luang Prabang
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Luang Prabang Hotel staff and other travellers.
9 questions
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Questions? Get answers from Sofitel Luang Prabang Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 25 was great”
 of 5 bubbles mike30309, 29 Dec 2016 | Read review
“Choose a Heritage Suite - well worth the luxury!”
  • Heritage Suite
  • Gazebo with the suite
 of 5 bubbles Aneesh2011, 26 Dec 2016 | Read review
“Any room in this hotel is good they are all qhiet and not far from all of the hotels amenities”
 of 5 bubbles LaurieandSally, 18 Dec 2016 | Read review
“All the rooms are the same - just with or without pool”
 of 5 bubbles MsBoutique, 17 Dec 2016 | Read review
“I am not sure if all 25 rooms are the same, but we loved our private outdoor tub and sitting area!”
 of 5 bubbles Ody-NYC-traveler-123, 22 Nov 2016 | Read review
5 of 5