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The Luang Say Residence

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528 Reviews from our TripAdvisor Community

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Showing 385: English reviews
Singapore, Singapore
Reviewed 2 days ago NEW

We began our Luang Prabang adventures by staying at the Luang Say Residence, after arriving from Vientiane. Situated away from the main town area, Luang Say was a peaceful luxurious hotel with a colonial feel & architecture. The team of staff were very friendly and helpful, and their warmth made us feel extremely welcomed, and comfortable. As part of their...

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Helpful?
Thank DeclanLim
New York
Reviewed 2 days ago NEWvia mobile

Calm. Beauty. Service. Class. Each of the plantation styled rooms are more like a suite. Four poster bed. Sitting area with window seat. Porch for morning coffee or afternoon tea. Separate toilet. Two sinks. Open rain shower. Views of garden filled with palm and bamboo. And flowers. A lot of thought had gone into this lush spot. Best of all...

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Thank eawnyc
San Diego, California
Reviewed 1 week ago

This hotel managed to pull off the impossible in Asia--fantastic service + comfortable bed + delicious food (especially the comfortable bed--these are nearly impossible to find in Asia!) Service was outstanding at the restaurant, though a bit slow during my one day at the pool. And many of the staff, who come from villages well outside the city, were not...

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Thank jho518
Francis F, Manager at The Luang Say Residence, responded to this review

Dear jho518, Many thanks for sharing your feedback following your recent stay with us at The Luang Say Residence and thank you sharing these lovely comments about your experience with us. We are happy to know that you had a great time and enjoyed your stay at our property. We Appreciate your comments on our service, comfy Beds and food,...

Reviewed 2 weeks ago

I, together with my wife, Doris, were on the same TAUCK TOUR with Jackie's group of eight (Her previous reviewe several days ago) and experienced everything that Jackie expressed. The LUANG SAY RESIDENCE is superior; the property, the food, and the staff are "out of this world". I would be remiss if I failed to mention two very special staff...

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Helpful?
Thank Norbert L
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Norbert L, Thanks so much for the post! Much appreciated. And thank you for crediting our Staffs, especially Manon and Noy. Thank you again and looking forward to welcoming you again soon. Kind Regards, Francis. Hotel Manager

Reviewed 2 weeks ago

We accounted our money on 23rd December at night, in our room at the Luang Say Residence, when we were packing our luggage. Early in the morning, at 6:15 on 24th December, we left the room to attend at Monks Ceremony and left the room key at reception desk. When we came back to the hotel, at 6:45, there was...

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4Thank Renato L
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Renato L, Thank you for taking the time to share your comments following this most unfortunate incident. As I have previously explained to you earlier through e-mail, a full investigation had been undertaken together with the hotel executive committee, security, employee working on that day and the local authorities. This investigation has led us with no evidence whatsoever this...

Singapore, Singapore
Reviewed 3 weeks ago

We were at the Luang Say Residence from December 30, 2016 to January 1, 2017. It was simply gorgeous. The breakfast and dinners were excellent. We spent the New Year's Eve at the hotel. The total evening was a great success. From the pool side drink, to the traditional dances and the exquisite dinner. The staff was very helpful and...

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Helpful?
Thank Emmanuel D
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Emmanuel D, Thank you so much for your recent stay with us, we are happy to hear that you had a wonderful time with us, especially on our staffs and New Year Eve's festive celebrations. Thank you also for recommending our hotel and our restaurant. we are looking forward to your next visit to Luang Prabang soon. Kind Regards,...

Chicago, Illinois
Reviewed 3 weeks ago

Great location and they provide shuttles into the city center. The rooms are large and well furnished. The staff are friendly and constantly checking to be sure we are having a good time. The setting is truly stunning, swimming pool is beautiful. It's just a wonderful place.

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Thank chitownguy2015
Francis F, Manager at The Luang Say Residence, responded to this review

Thank you for the post chitownguy2015, much appreciate your lovely comments on our property, food and our staffs. It's always a pleasure to receive positive comments which will encourage my staffs to strive for more perfection. Thank you again and looking forward to seeing you soon. Best Regards, Francis Fernandes Hotel Manager.

Lugano, Switzerland
Reviewed 3 weeks ago

We really enjoyed our 4 nights stay at this charming boutique hotel. This is a very special historic place, the rooms with high ceilings, wooden fans, are large, tastefully decorated and comfortable. The residence and gardens are beautiful, very well maintained and peaceful. The breakfast was great (especially the laotian noodles) and the food in the restaurant very good. Everything...

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Thank carla030
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Carla3030, Many thanks for sharing your feedback following your recent stay with us at The Luang Say Residence. It is always a pleasure to receive positive comments, especially on our beautiful property, food and service and the friendly staffs. I will share it with my team which will motivate them to strive for perfection. Thank you for choosing Luang...

Reviewed 3 weeks ago via mobile

Charming ambiance. Spacious rooms. Outstanding service. Came to Luang Prabang with a group of 8. They went out of their way to make us comfortable and happy. Highly recommend this place. Please say hello to Francis, the manager, he's a joy as well. And to top it all off, the weather was perfect!

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2Thank Jackie C
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Jackie, Thanks so much for the post! Much appreciated. And thank you for crediting our Charming property and outstanding service. Also thank you for recommending us. We look forward to welcoming you again in not too distant future. Kind Regards, Francis.

Reviewed 4 weeks ago

We stayed here, my husband and I, with our two children ages 4 and 9. It was absolutely one of the hotels that we will always remember from our trip. The rooms are amazing. My kids loved running around the property--even though it is a very nice hotel it still has rustic touches and the kids were very welcome. There...

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1Thank Liane B
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Liane, Many thanks for sharing your feedback following your recent stay with us at Luang Say and sharing these great comments about your experience. We are happy to know that you and your family had a great time relaxing and enjoying our property. Thank you also for your comments on our food and service, which will motivate the team...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Quaintly located in a lush landscaped garden, this luxurious property provides 5 colonial style buildings that include this fully decorated boutique resort. Other than leisure travelers, this property is also a perfect base for guests on transit since it’s only a short drive away from the airport and downtown. All the 24 suites are fully equipped with a flat screen television, personal mini bar, in-room safe and WiFi internet access. Featuring numerous onsite facilities such as a large swimming pool, dining room, library, foreign exchange service and laundry service. For explorations, guests can walk down the tree lined streets where you will find a wide range of restaurants, cafes, vibrant handicraft markets and the famous, Mekong River. The city also boasts its 32 protected temples and the famous attraction, Haw Kham Royal Palace Museum – which you should not miss. The Luang Say Residence awaits your visit. ... more   less 

Additional Information about The Luang Say Residence

Address: 4 - 5 Ban Phonepheng | Phou Vao Road, Luang Prabang 856, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Price Range: $304 - $716 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Luang Say Residence 4.5*
Number of rooms: 24
Reservation Options:
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Also Known As:
The Luang Say Residence Hotel Luang Prabang
Hotel Style:
#1 Luxury Hotel in Luang Prabang
#3 Family Hotel in Luang Prabang
#5 Romantic Hotel in Luang Prabang
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Questions & Answers

Here's what travellers have asked, with answers from The Luang Say Residence staff and other travellers.
5 questions
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Questions? Get answers from The Luang Say Residence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please do not skip breakfast, their food is really delicious!”
 of 5 bubbles DeclanLim, 21 Jan 2017 | Read review
“Ask for a room away from the rooster on the adjacent property :)”
 of 5 bubbles jho518, 12 Jan 2017 | Read review
“We loved the rooms in the Main Building. So easy to run down to the pool or the bar!”
 of 5 bubbles lisawHartfordCT, 24 Sep 2016 | Read review
“Upstairs rooms in the bungalows are the best”
 of 5 bubbles joancL7713QQ, 27 Aug 2016 | Read review
“Suites on the first floors offers the best views.”
 of 5 bubbles bart111968, 21 Aug 2016 | Read review
5 of 5
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