Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Situated in the heart of the ancient capital Luang Prabang, nestled beside the famous Wat Xiengthong, Victoria Xiengthong Palace is an exquisite blend of local cultural heritage and modern amenities. A royal and unique vacation awaits you, promising to bring many enticing experiences such as watching the sunset on a cruise, participating in the Alms giving ceremony, and exploring the traditional night market.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
Thai
Location
Kounxoau Road, Ban Phonehueng, Luang Prabang 01160 Laos
Victoria Xiengthong Palace
711 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Victoria Xiengthong Palace is lauded for its spotless cleanliness and warm atmosphere that elegantly combines traditional charm with contemporary comforts. Nestled in a tranquil yet central location, guests are delighted by the easy access to attractions and the serene river views.
While the hotel's offerings are deemed good value by many, thanks to thoughtful perks, some guests feel it may be slightly overpriced. The spacious rooms with beautiful views receive high marks, and the service is consistently praised for its attentive and helpful staff, although a few guests suggest the amenities could benefit from an update.
Location
Central
Atmosphere
Welcoming
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Relaxing
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We spent 5 nights at this charming hotel and felt totally at home. Though the staff speak little English, they are very helpful and and attentive and somehow know what you want. We liked the location since it is on the Mekong and close to cafes and bars and good spas (Firangi Pani). Good value for money. This would have been a full 5 star property had they designed the hotel in a way to accommodate a pool instead of the water body they have. The twin rooms are small but the King room and the suit are good size with a sit out. Our group had one of each room and the only couple not satisfied with the room was the one who got the twin.
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip:Only select a room with a sit out and not the twin bed rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victoria_Xiengthong, Director of Sales at Victoria Xiengthong Palace
Responded 3 Feb 2020
Dear Nammin, Thank you so much for your stay and comments. It is a pleasure to now that you are happy with our services. However, I will pay attention to some short comings to improve. Look forward to welcoming you and your family with better customers services. Kind regards, Pham Minh Tuan General Manager
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We were upgraded to Mekong Suite. This room is huge and overlooking Mekong River. At first, as the room is facing to the main street, I was afraid it would disturb my sleep. In fact, it was not. It was quiet at night. Hotel staff are friendly and helpful. However, they forgot our complimentary "airport pick-up" (as we booked the room directly). After we told them, they offered us the airport drop-off. This is the "plastic-free" hotel and they try to minimise the use of plastics, so they don't offer toothbrushes, combs etc unless the customers request. We had no problem at all.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victoria_Xiengthong, General Manager at Victoria Xiengthong Palace
Responded 17 Feb 2020
Dear Susannal, I am writing to express our thanks for your stay and great comments. This is a great motivation for our team to work harder and provide better customer services. However, please accept my apologies regarding the pick-up. Look forward to welcoming you and your family back soon. Best regards, Pham Minh Tuan General Manager
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The VXP was an amazing surprise for us, the personal gaves a warm welcome before leading us to our nice room with view on the river. The heritage architecture of the hotel, though partly newly built, projects you immediately in a relaxing and elegant mood giving a glimpse of how the old colonial days might have looked like. It's located in the old side of the town, far enough but not too much from the more bustling streets of the center. Breakfast is kind of small but very good, especially the freshly baked sweet coconut balls. Rooms are nicely decorated with big terraces to chill indoors during your stay. The morning alms by the monks take place just on the backside street infront of the hotel lobby. Price is more than fair for the level you get, especially compared to other facilities we checked in the same area. Only thing that disappointed us, but mostly because we didn't check carefully, is that the pool is not for swimming but just decoration :)
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victoria Xiengthong Palace Hotel, General Manager at Victoria Xiengthong Palace
Responded 1 Mar 2020
Dear Alan, Thank you so much for your stay and good comments. This is the great motivation for our team to work harder and provide better customers services. Sorry to advise that pool is not allowed in the first zone under control of UNESCO World Heritage Site. Look forward to welcoming you back soon. Best regards, Pham Minh Tuan General Manager
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We stayed only for a night and the hotel was nice enough to upgrade us to a suite. The rooms are gigantic spanning over 2 stories with a living area downstairs and a pool like jaccuzi at the back that opens up into a garden like space. Upstairs had the bedroom and bathroom including a beautiful balcony overlooking the yard. The bathroom also had a great bath tub with view of Xiengthong Temple.
Though the rooms were large and spacious, we felt it lacked a little bit of functionality as there were no taps or basins downstairs which made it difficult if you needed to wash your hands or foot during rainy times (and pi mai when we went).
The rooms are clean and nice decorated and good amenities. The WiFi was also very good.
During the time that we went, the hotel was very quiet and had very few guests. It was difficult to find staff though when you did find them, they were very friendly and helpful.
The breakfast wasn't the best. Food was left cold and given the amount of guests, perhaps it would've been better to have an a la carte menu instead of a buffet.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nguyễn Hoang Trí, General Manager at Victoria Xiengthong Palace
Responded 25 Dec 2022
Dear Guest, Thank you for taking the time to share your feedback about Victoria Xiengthong Palace. We hope to see you soon! Victoria Xiengthong Palace team!
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At the time I step into the room, I suddenly felt in love with it because of the lime grass smell. It’s so “lagom”, not too little, not too much. Then, it’s the room. The wooden floor is clean and shinning. The smell of bed and bath cloth is refreshing too. At first, I just think that the hotel has a good architecture. But then, I walked to night market and old street, I realized that it’s traditional design of Laos house. It’s so beautiful. Besides, the restaurant has a beautiful view to MeKong river. You must see the sunset here. It’s so peaceful and has a sense of slow living. Oh! Besides, the laundy is good too. They take cloth in morning and when I come back in the evening, the cloth is ready and oh my god, it smell so good. Highly recommend this hotels when you come to Luang Prabang.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nguyễn Hoang Trí, General Manager at Victoria Xiengthong Palace
Responded 20 Dec 2022
Dear Ms Ha, It was a pleasure having you stay with us. We appreciate your kind words about your stay. I am absolutely thrilled that you left with such fond memories, and still felt enough fervor to express your thoughts on TripAdvisor. It is brilliant to read that you particularly enjoyed the hotel room and found our staff to be very polite and helpful. My team works remarkably hard to deliver a genuinely warm and friendly service, so it really means a lot to us to have you mention that we perfectly achieve this. I very much hope to have the opportunity to welcome you back to Victoria Xiengthong Palace in the near future. Best regards, Nguyen Hoang Tri Resident Manager
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This is a lovely hotel in a quiet part of town on the banks of the Mekong River. Actually most parts of town are quiet ! We had a comfortable palace room overlooking the river. The staff were all very helpful and friendly and arranged for a motor bike hire to be brought to the hotel.
Unfortunately my luggage had been left behind in Vienna on my long haul flight to BKK and was delivered three days later to LP airport. The hotel at no cost laid on a car to take me to the airport to pick up the luggage.
I had one main grouse about the booking arrangements. I made my booking on Booking.com at $90 per night for the room and breakfast. When I arrived at the hotel there was a large notice offering a room rate of $60 including airport transfers and bike hire. So I guess the moral for travelling in Laos is to contact the hotels directly to ask for a local price. What happened slightly "stuck in the throat".
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Date of stay: August 2022
Value
Location
Service
Room Tip:Mekong River view is an extra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chanmala Bounnaphol, General Manager at Victoria Xiengthong Palace
Responded 5 Sept 2022
Dear Mr. Peter, Thank you for your comment. I would like to express our sincere thanks for your stay with us, we are noted your comment. Please be informed that the direct rate is inclusive breakfast only, and for online rate is inclusive transfer and bike hire, However, we are noted, and we will improve our service. We look forward to welcoming you back. Best regards, Chanmala Hotel Manager
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The hotel grounds and rooms are very well done. Everything looks new and is very well maintained. The location is very central, right next to the river in the historic district. There was some miscommunication between Agoda and the mgmt and when we checked in they put us in the basic room instead of the villa with the jacuzzi that we booked, but the staff was very accommodating and moved us to the bigger room quickly. Breakfast buffet every day and airport transfer at the end of our stay were included in the booking price. The staff was very helpful in arranging everything.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nguyễn Hoang Trí, General Manager at Victoria Xiengthong Palace
Responded 15 Feb 2023
Dear Mr Jordan, Greetings from Victoria Xiengthong Palace! We hope you had a safe and enjoyable return journey. Thank you for taking the time to provide feedbacks about the hotel service. We hope to see you on your future visit to Luang Prabang. Best regards,
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The hotel is centrally located and is on the early morning procession route, which meant I could sleep later. The hotel is a jewel and very reasonable.
The hotel manager went above and beyond to assist me since I booked my visit on short notice as my travel plans shifted at the start of the pandemic. I cannot thank you enough for all of your help to arrange my tours.
My room was beautiful. The hotel has tons of thoughtful touches. The breakfast was delicious. I highly recommend the property.
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victoria Xiengthong Palace Hotel, General Manager at Victoria Xiengthong Palace
Responded 1 Apr 2020
Dear valued guests, I am writing to express our sincere thanks for your stay and great comments. It is a pleasure to know that you are pleased with our services. Please rest assured that we will continue to keep good work and improve our services in order to provide better customers services. Look forward to welcoming you and your family back soon. Best regards, Pham Minh Tuan General Manager
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As one of Victoria's hotel chains, this place has bold characteristics of Indochina in the 1900s. When I came here, I felt like I was returning home, very familiar, gentle and peaceful. We stayed in both room types, garden view and river view. Both are great. The dark color scheme and almost wooden everything made me feel like I was lost in an old place of the 1900s, where I could escape from the current oppressive time. This place used to be where the king used to live, so every moment, every corner here makes us feel like we are lost in an ancient palace. Above all, there is peace in the soul, like being in harmony with the atmosphere in Louangphabang. Needless to say, the staff are very enthusiastic, friendly and hospitable. The hotel always smells of lemongrass and a little bit of incense and cinnamon, they make all my worries disappear. The service here is also excellent, there are always detailed instructions about famous tourist destinations around from the receptionist or from the instruction sheet placed on the table in each room. There is always a welcome drink and towel so you can leave your worries behind as soon as you arrive. When you check in, there will always be a warm welcome from the hotel GM and a small gift from the hotel such as fruit or local specialties. If you are a photography lover, the hotel is also an ideal location for many photo ideas. It will be a chill corner in the middle of the garden, or a nostalgic photo of the view from a high balcony or a melancholy photo of meditating next to the fish pond. Everything is wonderful, thank you hotel for giving me unforgettable experiences here!
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip:Bạn nên đi vào mùa khô hoặc xem thời tiết trước khi đến để có những trải nghiệm tốt hơn nhé
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a wonderful 4 night stay at the Victoria Xiengthong Palace Hotel in Luang Prabang. Excellent location on a quiet street adjacent to Wat Xiengthong with Mekong River views from the restaurant and proximity to the Night Market, Phousi Hill and many restaurants and cafes. We had a beautiful and very specious room (may have been given a complementary upgrade), which included separate sleeping and lounge/reading areas, a huge bathroom and a terrace over-looking a beautiful lotus pond. The aircon was quiet and powerful and the shower water pressure was excellent. Complimentary breakfast was very good. Staff were very friendly and accommodating. Overall a great value. Would stay here again were we to return to Luang Prabang.
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoang Tri Nguyen, General Manager at Victoria Xiengthong Palace
Responded 26 May 2024
Dear M Windsor, Thank you for sharing your wonderful experience at Victoria Xiengthong Palace Hotel in Luang Prabang. We are thrilled to hear that you had a fantastic 4-night stay with us. It brings us joy to know that you enjoyed our excellent location on a quiet street adjacent to Wat Xiengthong, with beautiful Mekong River views from our restaurant and close proximity to the Night Market, Phousi Hill, and many restaurants and cafes. We are delighted that you appreciated your beautiful and spacious room, the separate sleeping and lounge/reading areas, the huge bathroom, and the terrace overlooking the beautiful lotus pond. It's wonderful to hear that the air conditioning was quiet and powerful, and the shower water pressure was excellent. We are also pleased that you enjoyed our complimentary breakfast and found our staff to be very friendly and accommodating. Thank you for considering us a great value and for expressing your intention to stay with us again if you return to Luang Prabang. We look forward to welcoming you back for another memorable stay. Warm regards,
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Dear Elvira L,
Thank you for your message!
As we are in an area protected by UNESCO World Heritage regulations, and as close as we are from one of the most revered temple in the country ( Wat Xiengthong), i am afraid we are not allowed to have a swimming pool in our hotel.
Please feel free to let us know if you have any more questions,
With best regards!
Antoine Lobry
General Manager
Lieber Hans und Renate,
Bitte verzeihen Sie mir, denn ich kann kein Deutsch. Ich werde versuchen, Ihre Frage zu beantworten.
In diesem Raum (mit Plungebool - Jacuzzi ), gibt es zwei Ebenen:
Auf dem Erdgeschoss sind das Wohnzimmer und Plungebool .
Auf der ersten Etage befinden sich Schlafzimmer und Bad.
Also das Schlafzimmer und das Wohnzimmer sind nicht die gleichen Boden, in dieser Art von Raum.
Ich hoffe, die Chance, Sie bald hier begrüßen zu dürfen.
Vielen Dank für Ihre Nachricht,
freundliche Grüße,
Antoine Lobry
Hauptgeschäftsführer
There are more places to choose from in the Luang Prabang area.
PRICE RANGE
S$140 - S$212 (Based on Average Rates for a Standard Room)
LOCATION
LaosLuang Prabang ProvinceLuang Prabang
NUMBER OF ROOMS
27
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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