Stunning hotel. Beautiful rooms, comfy beds, immaculate grounds and pool area. Beach was clean and there were plenty of sunbeds both on the beach and around the pool. All staff were excellent, especially housekeeping (Narayan + Aji). Highly recommend.
Sofitel The Palm Dubai is the crème de la crème of hotels situated on the Palm Jumeirah. We are talking not only the world class facilities they have to offer but most importantly the impeccable services delivered by each member of staff in the hotel. Reservations: Cris was very helpful and accommodating to our queries regarding room rates and packages. Highly recommended as he is very knowledgeable about all the packages and rates. Reception: Upon arrival, we were greeted by warm smile by the lovely lady at the reception named Vashee. She’s the one who processed our check-in, we arrived early and we understand that standard check-in time is at 3pm. We were happy to wait and relax by the pool and after an hour or so we received a call from her saying that room Is ready! Happy days! There are few more people we wanted to thank at the reception - Otman, Soliman and Asif. Club Lounge: we were given Club Lounge access during our stay at the resort. It’s a spacious place to chill and have refreshments while having a break from the warm weather of the city. We were very looked after - thank you to Ksenia and Princess and the whole team. Guest Relations: after getting the room in the morning, we decided to park ourselves by the pool near the apartments of the resort - top tip: pools by the apartment are quieter than the main one by the main building. By the time we get back to our room, a heart-touching surprise was waiting - a cake (very delicious) and a card greetings from Yashirah and Azar. We were celebrating our 3rd wedding anniversary and those little things made the celebrations extra special. Bell and Concierge: our bags upon arrival were taken care by Vishnu - he’s very funny! Then delivered to the room by Rizwan - who helped us as well upon departure with our bags and transportation to the airport. Carl at the concierge Desk is certainly our favourite- cheeky and funny but also very helpful. Very informative about what’s happening across the city - especially with the Expo. He gave us tips on how to get there without paying extra for transfers between the hotel and Expo . World Eatery: it’s an international restaurant if i am not mistake, located by the apartments side next to the pool. They have the best pepperoni pizza and most refreshing mojito. They have lovely staff too - Sai and Wilbert! We even had a chat with them. Housekeeping: our room was very looked after - we received morning cleaning to replenish our amenities and turn down service on daily basis by an absolute star - Rama, his name is! We can’t thank him enough in making sure our room is immaculate. We needed some bits and pieces one day and have to ring Housekeeping and Jojit was very accommodating and helpful. Thank you for our chocolate treats. Spa: world class spa facilities and amenities- they recently partnered with L’occitane. Relaxing escape from the real world. They have indoor and outdoor experience pools, complete with sauna and steam room. Spa experience at Sofitel was one of our holiday highlights. Hana from the reception was lovely and helpful - she’s the one who helped us with our booking as we made it advance prior to travel. We are terribly sorry as we both can’t remember the two masseuses who delivered an excellent job. We were lucky enough to get a couple suite on the day of our appointment. Porterhouse bar: how about ending the holidays with some drinks - we went to Porterhouse bar adjacent to the restaurant and concierge desks. We were greeted by Ryan who is the bar manager (not 100%sure). Great ambiance and vibes. If by any chance you’ll be in Porterhouse Bar - look for Ryan and ask for mojito - he’ll bring you the best ones. Hotel and Resort : green wall is an impressive feature! Plenty of spaces across the resort, beach promenade too!…
Had a lovely dinner with my husband at our stay at Sofitel. The food was AMAZING. Drinks are unique and refreshing. Waiter Bijil made the whole experience wonderful and complete. We will definitely come back asap!
Amazing hotel and staff, very helpful and informative , particularly Rodney by the front reception and Saed and Martin by the front door, always smiling and receptive, the food was excellent and so was the room service, will definitely return back
Wonderful hotel with great rooms, food, facilities and very friendly service. Sajjad, Raj and Rahul in the Premier lounge were particularly wonderful throughout the week. A couple of issues out of their control but they resolved them very well. Only issue they couldn’t resolve was that my wife didn’t want to leave! Lol
Had a great stay again at Sofitel the Palm, hope to back next year! The service and food are excellent and so is the staff. Always very friendly and looking for ways to help. At check out Youssef Salman (conciërge) was very helpful an caring because we travelled with 2 small children.
Best room ever stayed in, kamal is a top guy, cleaned room very well and was polite, friendly and welcoming. Bathroom is spotless and very luxurious. Stayed in room 3163 with one of the biggest balcony with the best few. Would definitely stay again.
All the time they are on time, regularly ım visiting and these guys are very nice and polite always. Specially Sandeep, Mırza, Harwinder. Even when they are busy they are handling the situation so smooth.
Located in the second floor of the main building. We ordered the seabass and the malaysian chicken BBQ. Both excellent in taste and served with love. Very good service (thank you Bijil) and short waiting time. Will come back.
Excellent food along with amazing hospitality Manish made our family Dinner at Manava super special. The variety of food is endless and the taste is perfect. We had a great time and will definitely recommend this place to everyone.